petey_
join:2003-06-14
Fairdale, KY
| reply to Matt_31
Re: [Other] Why Is Customer Service So Difficult
I had a similar issue recently too. Insight said they fixed the issue on my DVR box not connecting and they canceled the appointment. I waited around all day and they never showed. I called back in and they setup the appointment again. They were late but they showed up and it ended up being something stupid they could have fixed over the phone. Apparently someone typo'd my DVRs information and they had it placed into their inventory and not out at my house. |
