gunther_01
Premium
join:2004-03-29
Saybrook, IL | reply to battleop
Re: Tech support calls
You just kindly forward them the graphs that show they were up 
A+ isn't much.. I got one of those too  |
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mrbueno
join:2002-08-03
US | reply to steve_NVa
»www.phonelosers.org/media/PLA_Te···%2CHSiG8 |
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AMD Phreak
Premium
join:2003-12-14 | The PLA has a lot of great pranks  |
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battleop
join:2005-09-28
00000 | reply to gunther_01
Heh don't take this the wrong way but anyone who has to brag about their A+ is more often than not clueless. I have found anyone with an A+ that does not brag about it has a clue. |
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gunther_01
Premium
join:2004-03-29
Saybrook, IL
| Well, I wasn't bragging LOL.. Just funny stuff, a PC tech cert-ed guy trying to tell you his stuff was down like that. Just tell him to get a Network+ and call you back Then he is getting somewhere. Kind of.
Ummm, Yea,.. I won't say anything about Network+ like I did the A+. But you get the idea I bet.
I get similar calls too though. It can be fun if you play it right.. |
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battleop
join:2005-09-28
00000 | With anything, MCSE, CCNA, Web Dev, etc. If they have to brag about any cert then they probably don't have a clue. |
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shorthairedp
join:2005-11-21
united state | reply to steve_NVa
I failed an A+ online pretest once |
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Singular
Premium
join:2008-08-13
Shelbyville, KY | reply to steve_NVa
Customer "My internet is down, it says no signal on my screen"
Tech *Shakes Head*
True story... I had not laughed that hard in a while. |
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Smokeshow
Premium
join:2009-02-26
Cold Lake, AB
| said by Singular  :Customer "My internet is down, it says no signal on my screen" Tech *Shakes Head* True story... I had not laughed that hard in a while. You have no idea how many times I've heard that before. As a matter of fact, I'm pretty sure I've heard pretty much all of the dumb calls from this thread. The average user (especially the rural ones) are just not that technically aware. |
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maxit
join:2009-02-22
Fort St James, BC
| reply to steve_NVa
Customer "My internet is down, it says no signal on my screen"
I couldn't laugh, we get this two or three times a day. And a couple "What's wrong with YOUR Internet service there's a big red X that says network cable unplugged" as well.
MS Windows has cornered the market for "stupid".... |
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dr mongolia
join:2008-07-03
United State
 ·Cox HSI
| reply to battleop
said by battleop :With anything, MCSE, CCNA, Web Dev, etc. If they have to brag about any cert then they probably don't have a clue. Easily applicable in an even broader sense as well -- a nice guy doesn't have to tell you he's nice, a rich guy doesn't have to tell you he's rich, etc.. but when they do tell you, they're usually full of crap |
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Singular
Premium
join:2008-08-13
Shelbyville, KY
| reply to Smokeshow
said by Smokeshow :said by Singular :Customer "My internet is down, it says no signal on my screen" Tech *Shakes Head* True story... I had not laughed that hard in a while. You have no idea how many times I've heard that before. As a matter of fact, I'm pretty sure I've heard pretty much all of the dumb calls from this thread. The average user (especially the rural ones) are just not that technically aware. Yeah we service that kind of area, same thing for us! ^_^ |
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gunther_01
Premium
join:2004-03-29
Saybrook, IL
| reply to steve_NVa
I wasn't bashing any one about the A+ Shorthairedp. Just so it's clear to any one. I just consider A+ to be the (just about) first entry level Cert there is for computer stuff. It may be more broad than that I suppose. And I studied my arse off to get mine. I didn't Ace it or anything. I actually did better on the Network+
To Maxit.. I get that error (red X) when I loose a radio Ethernet or PS or bad Ethernet card in computer. I tend to take those seriously. Because that almost always means a truck roll for us. |
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steve_NVa
join:2005-02-13
Leesburg, VA
| said by gunther_01 :To Maxit.. I get that error (red X) when I loose a radio Ethernet or PS or bad Ethernet card in computer. I tend to take those seriously. Because that almost always means a truck roll for us. Almost all of our customers have routers, so if the red X is mentioned it's pretty clear where the call is going. |
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Rhaas
Premium
join:2005-12-19
Bernie, MO
1 edit | reply to steve_NVa
I got a call from a customer earlier today. He was upset that he was getting a 100Mb/s connection. He was thrilled with the speed but he refused to pay for that kind of connection! 
I lol'd and told him not to worry about it, I wouldn't raise his bill.... Much!
Dangit.. I don't even have an A+  I R tarded. |
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Killa200
Premium
join:2005-12-02
Spring City, TN | It's ok Rhaas, i don't have mine either, |
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gunther_01
Premium
join:2004-03-29
Saybrook, IL
| reply to steve_NVa
said by steve_NVa :said by gunther_01 :To Maxit.. I get that error (red X) when I loose a radio Ethernet or PS or bad Ethernet card in computer. I tend to take those seriously. Because that almost always means a truck roll for us. Almost all of our customers have routers, so if the red X is mentioned it's pretty clear where the call is going. For a little drive in our case |
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Inssomniak
Premium
join:2005-04-06
Cayuga, ON
| reply to gunther_01
said by gunther_01 :To Maxit.. I get that error (red X) when I loose a radio Ethernet or PS or bad Ethernet card in computer. I tend to take those seriously. Because that almost always means a truck roll for us. Us too... |
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maxit
join:2009-02-22
Fort St James, BC
| We used to too. Until the customers all decided that roll-outs to replace a NIC should be free and so should the new NIC.
If they're plugged into the POE we pay attention. If they're plugged into their own router they're told to bring their computer in.
This week:
Our Internet is no good because even Hotmail won't send to Joe@somedomain.local on it.
The guy calls and complains because we STILL haven't called the collection agency and cleared him for ripping us off for that $400 worth of service.
Really that bailiff you hired got your equipment back, what's the problem a**holes? |
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superdog
I Need A Drink
Premium,MVM
join:2001-07-13
Lebanon, PA
| said by maxit :We used to too. Until the customers all decided that roll-outs to replace a NIC should be free and so should the new NIC. If they're plugged into the POE we pay attention. If they're plugged into their own router they're told to bring their computer in. I just had a storm take out 2 radios (*#@! weather!). Anyways, one of the customers is a funeral home. None of the current guests complained about losing access (hehe), but the caretakers of the guests sure did. There was still a phone line plugged into the back of the one PC, so even though everything was grounded, the surge came thru the phone line and toasted the NIC on the PC. It then left the PC and cooked a switch, toasted my radio that was plugged into the switch, BUT, it didn't toast 2 printers that were also plugged into the same switch???????.
Why in the heck didn't it fry the NIC cards in the printers? Anyways, to get back on topic, When I rolled in, I was told that they are not paying for this because it wasn't their fault. I explained that in the TOS they signed, it clearly states that we are NOT responsible for ANY weather related events, even if the lightning comes in through the radio.
I was then told that the TOS no longer apply to them. When I asked why?, they mentioned that the home was sold to a new owner, and since he never signed the TOS, it didn't apply.
Rather than fight with them, I swapped out the NIC card, as I had a bunch of them on the truck that I had bought at the flea market for like $4.00 each and I also had an old Linksys 6 port switch with me that worked (although one port was toast from a prior event) and got the two mission critical PC's back online and printing.
I find out later from an employee that some guys had put a brand new phone system in and for some reason, had plugged in the one PC to test it and see if the modem still functioned over the new system (It didn't, so they wired this line directly to the NID without surge protection) When finished, he never unplugged it. The new phone system didn't get hit, as it WAS protected. What gets me is why they even worried about a modem working when they had been on my system for over 6 years?.
Oh well, they have been great customers to this point, and since it didn't take me much time to swap out the NIC and throw in an old switch, I just shut up and fixed it. The bad thing is I am now waiting on the crane and the basket, as the radio can only be worked on from it because of it's location. I am responsible for it and it has to be replaced. 
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»www.wavecrazy.net
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