garys_2k
join:2004-05-07
Farmington, MI
 ·Future Nine Corpor..
·Vonage
| reply to andunn
Re: Switching to $9.99 100 minute plan
I didn't go the downgrade route but, from what I've heard, you may have to play "the irate customer who threatens to quit" to have it offered to you. Tell 'em you're sick of the higher costs and see what happens.
As for timing, do it just before your charge date. Yes, there is a charge for the change, don't know if it's $10. |
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jmilochik
join:2003-10-22
South Amboy, NJ | Call on 24th otherwise you will get charged for the 500 plan and only get the 100 plan after you make the change. |
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andunn
join:2001-09-06
Linn Creek, MO
 ·RoadRunner Cable
 ·AT&T Midwest
| Called Vonage:
Vonage: Sorry sir, but we don't offer that plan ($9.99) anymore.
Me: Well I think I would like to cancel because I know that plan exists even though "you don't offer it" anymore.
Vonage: Please hold sir while I transfer you to an account manager who can help you with your cancellation
Me: Okay
On hold for about 5 minutes
Account Manager: Hello sir, I see with the notes xxxx took you would like to cancel your account.
Me: I don't want to cancel, but want to get the $9.99 plan
Account Manager: Oh, I'm sorry sir, but that plan doesn't exist.
Me: I know it does, but for some reason you don't want to offer it to me and would rather lose me as a customer.
Account Manager: Sir, xxxx could not offer it to you, but since I am an account Manager I can assist you.
Me: Okay
Account Manager: I can give you the $9.99 plan if you don't cancel.
Me: I don't want to cancel, but did want the $9.99 plan.
Account Manager: Sir I will give you the $9.99 plan. Please hold.
So after about 5 minutes on hold she came back and told me that I was now on the $9.99 plan and explained it to me. I thanked her and hung up.
Saving anywhere from $8-10$ a month is my guess!  |
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garys_2k
join:2004-05-07
Farmington, MI | Yes, the key is threatening, or implying you're threatening, to quit. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| It's just a shame to have to play these kind of games.
Life is too short for this crap.
I can see haggling with a car dealer, but not with Vonage.
Please note, my criticism here is for VONAGE for playing these kind of games, not for individual customers.
It reflects piss-poor on the company. |
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andunn
join:2001-09-06
Linn Creek, MO | Just got billed. Total was $13.80 (includes taxes and fees). So I'm saving some money for now, but as soon as this reaches $15+ I will most likely leave Vonage. |
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