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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| reply to gsnider
Re: Packet loss in SA, TX
I have asked our network operations team to take a look. Since the latency is between you and the gateway, it typically indicates a problem on the DSL line itself or on the physical line. Have you tried replacing the phone cable and Ethernet cable that the modem are connected to. Are you connected directly to the DSL modem from the computer when running the test?
Thanks | |
gsnider
join:2009-06-21
1 edit | I've tried 2 different modems, checked all the wiring in the house, used 2 different phone lines, 2 phone drops, 2 ethernet cables (when using the external modem). As you can see above, the packets are not being dropped at the 1st hop, it's between the 1st and 2nd hop(which indicates a network problem, not a dsl problem), even when being tested by 2 external networks as I showed in my last post.
Edit:
Just to clarify, the ping test in my last post was from my time warner cable connection, so the pings to the 2 ips were coming from external to grandecom's network. The post above that I show the pings to my default gateway from the dsl line with no packet loss even while downloading a large file. | |
gsnider
join:2009-06-21 | My DSLExtreme ticket has been updated with latest info | |
gsnider
join:2009-06-21
| It has been 9 days and still no progress has been made on this DSL service. This is quite clearly a layer 3 issue on the IKANO/DSLEXTREME network, yet AT&T has been called out 3 times. It is my understanding that AT&T provides a DSL and an ATM circuit. These are layers 1 and 2. I will restate my problem.
I have 100% connectivity to my first layer 3 hop, 216.198.50.1.
I get anywhere from 2-10% packet loss to my 2nd layer 3 hop, 216.198.63.1
The packet loss between these 2 hops can be verified by running continuous pings to these 2 hops from ANY external IP network.
I would appreciate it if you assigned a network engineer to this problem and not a Tier 2 DSL technician. This is unacceptable. I have done all of the necessary troubleshooting for you and I am still getting the run around.
Ping statistics for 216.198.50.1:
Packets: Sent = 500, Received = 500, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 175ms, Average = 47ms
Ping statistics for 216.198.63.1:
Packets: Sent = 500, Received = 464, Lost = 36 (7% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 1226ms, Average = 53ms
OrgName: IKANO Communications Inc.
OrgID: IKAN
Address: 265 East 100 South
Address: Suite 240
City: Salt Lake City
StateProv: UT
PostalCode: 84111
Country: US
NetRange: 216.198.0.0 - 216.198.63.255
CIDR: 216.198.0.0/18
OriginAS: AS6137
NetName: IKANO-1
NetHandle: NET-216-198-0-0-1
Parent: NET-216-0-0-0-0
NetType: Direct Allocation
NameServer: NS1.SISNA.COM
NameServer: NS2.SISNA.COM
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 1999-02-03
Updated: 2008-01-16
OrgTechHandle: IPADM146-ARIN
OrgTechName: IPADMIN
OrgTechPhone: +1-801-924-0900
OrgTechEmail: ipadmin@ikano.com
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