arait
join:2009-06-21
Honolulu, HI
1 edit | reply to arait
Re: [TWC] Road Runner Intermittent problem. Techs have a hard ti
I know its not the wiring inside of my house because it all looks good. I live in a apartment building, so checking the outside is very limited for me.
So far my problem is just that i get so many T3 timeouts and it can happen anytime. Internet can be good for hours, then seems like the modem resyncs and i get a T3 timeout.
This is what the techs did so far. They replaced the 3 way splitter with a DC tap and they replaced a 6 way splitter, that is outside of the apartment building. That's all the area foreman did and now they said they will follow up with me on Monday.
I still have the problem, but i hope they can fix it soon. I'm being very patient with them and the techs have been nice. I'll just keep calling them until its fixed.
I think the techs are not trained well enough over here because i had to show him how to access the logs on the modem, he was trying to access it and i had to show him how and he was taking down notes from me. He also connected my modem on a DC tap and connected my modem on the side with more signal loss. I told him my upstream went up to 51.3, he said as long as its under 52. So i rolled with it for a while, but i still get the problem. Then later i decided to give my cable modem better signal, by placing the coax cable with less signal loss.
My signals got better, but i still get frequent T3 timeouts.
I would of signed up with DSL by now if i had the choice. |
arait
join:2009-06-21
Honolulu, HI
| reply to arait
My Problem is Solved.
Finally after weeks of complaining to Road Runner, they have fixed it.
Its been 3 days so far without any disconnects or Lan unplugged.
To solve it this is what they did. I live in a apartment and there are 5 other units
around us, that makes a total of 6 units. So there is a 6 way splitter outside, which i do not have access of. Out of that splitter outside there is a rg58 or rg59 coax cable (i forget) running inside of the house. All they did was replace that wire with a rg6. They also changed my modem with the same model just in case i got 3 bad modems in a row.
So I think the problem was just the bad coax cable (rg58 or rg59). This is something that i couldn't fix myself because apartment buildings have limited access to things.
Special thanks to everyone for trying to help me. |
