trebzon
join:2001-09-03
Grandville, MI
 ·AT&T Yahoo
1 edit | reply to David
Re: What exactly happend?
Multiple issues. Mostly it was very poor training and process. I was told multiple times different stories of when I could cancel and or change my plans. At the time I had DSL, 2 land lines, 2 cell phones, 1 PC Card data plan. All except 1 land line and 1 cell were work related. My job changed so I didn't need the PC Card any longer and it was a nightmare to get a straight answer when I could cancel, what my fees would be. Every call a different story and they always put it back on me to call back. I had to invest 20+ hours of my life just to arrange the cancellation of the PC card plan. I didn't even want to get anything special just a clear answer. Unfortunately it seems that a CSR telling you something means nothing at AT&T and it is up to you to just deal with whatever is told to you in the most recent communication.
And that was just for the PC card. Installer installing jacks horribly, service calls to get call forwarding and multi-ring setup. It really seems to me that the training and communication for employees is seriously sub par and there is no will to improve.
- To clarify the product itself is not the issue. it is the incredible pain and drama around setting up or changing services. I know use AT&T because I have to not because I want to. |
