Reinvent3d
join:2004-12-06
Camarillo, CA
1 edit | reply to ispgeek
Re: D-Link Banning Users and Deleting Posts Critical Of D-Link
I have to keep repeating myself to an idiot. It just doesn't sink in. You got banned, simply for spamming. Deal with it. It's not ONLY once. It's 3 times now that I've counted, even on THIS forum. Don't cry about it on the forums, since you did it to yourself. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | said by Reinvent3d  :I have to keep repeating myself to an idiot. It just doesn't sink in. You got banned, simply for spamming. Deal with it. It's not ONLY once. It's 3 times now that I've counted, even on THIS forum. Don't cry about it on the forums, since you did it to yourself. sigh.. he just doesn't get it...now back to the topic 
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | reply to KGB7
said by KGB7 :Just buy another one and switch it out. Have the store send it back as DOA, and D-link will deal with it on their own. Hahaha awesome idea but that would be dishonest and it hurts the dealer. I'm angry with D-Link and not the vendor. But soon I'll have no alternative but to replace it and at this point it won't be with another D-Link product.
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | reply to ispgeek
I'm pleased to say that it appears that we suddenly have some forward motion on the issue. All users affected that have posted in the forums have been asked to provide information including the serial number of the unit and mailing information and they are planning to lock that thread effective immediately. One might assume they are planning to take care of the affected users fairly quickly. We shall see....
Oh and to "reinvent3d" - noob my ass I'm no noob, I've been in the support game for 23 years and one thing you never ever ever do is delete your users critical posts unless they are threatening, vulgar or similar in nature especially when you know you have a problem and they can prove it without a shadow of a doubt.
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RobNyc
Premium
join:2002-03-06
New York, NY | reply to ispgeek
I went back to my Linksys WRT54G v2 running Tomato firmware, and ordered myself a new Dual-Band Apple Airport Extreme. Now that kicks ass, and now waiting for a new working firmware to put on the D-LINK DGl4500 so i can sell it. |
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PamelaTS
join:2004-04-20
Dallas, TX
 ·AT&T Southwest
| reply to Reinvent3d
They do indeed delete post/entire topics. They have eliminated recent reports of Mixed B,G & N mode not working.
If one needs B then the only two options one has is B only or mixed B & G as Mixed B, G & N may work fine for G and N but you can forget B even half way resembling anything (cough cough) stable. Might as well not even offer mixed B, G & N.
I have experimented with mixed G & N seems stable for G and N and an old DI-524 for B on a diff channel
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DLink DIR-655 (a3)
Siemens SpeedStream 4100 |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| reply to RobNyc
said by RobNyc :I went back to my Linksys WRT54G v2 running Tomato firmware, and ordered myself a new Dual-Band Apple Airport Extreme. Now that kicks ass, and now waiting for a new working firmware to put on the D-LINK DGl4500 so i can sell it. Yup, don't blame ya at all. I'm on my way to CompUSA in a few to scout for a new router as well (of course it won't be D-Link). My hope is they will resolve this problem quickly but I can't wait in the meantime. I need my operations to be running 100%, not 50% and I don't have time to babysit the router that can't stay running more than a day or two.
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
2 edits | reply to PamelaTS
said by PamelaTS :They do indeed delete post/entire topics. They have eliminated recent reports of Mixed B,G & N mode not working. If one needs B then the only two options one has is B only or mixed B & G as Mixed B, G & N may work fine for G and N but you can forget B even half way resembling anything (cough cough) stable. Might as well not even offer mixed B, G & N. I have experimented with mixed G & N seems stable for G and N and an old DI-524 for B on a diff channel Hi Pam,
Well this time they got caught in a big way. While they are showing some forward motion (and I mean very little) we are still proceeding in posting all this information on virtually every networking site that's relevant. Additionally this information has been forwarded to pretty much every trade magazine and association you can think of. The effort is starting off slowly (hey it takes a while for these things) but very soon will reach full steam and trust me when I say this...D-Link's marketing department is probably pulling their hair out right about now.
D-Link broke a fundamental rule of crisis mitigation and evidently has been engaged in this activity now for some time. Consumers have a right to appropriately vent their frustration and yes even on the company forums have a right to work together to come to a resolution and that includes involving a 3rd party such as the Better Business Bureau (Given the circumstances D-Link should be damed glad that's all we've done so far). But this isn't going away by a long shot, in fact we're just getting started.
I strongly recommend that D-Link immediately make these and any other customers who have become victims by recent firmware upgrades regardless of model whole by whatever means necessary including but not limited to replacement and repair at D-Linik's expense including shipping both ways. If they don't the actions of the last 48 hours will seem mild in comparison, that they can be sure of.
Consumers have a right to get what they pay for. They have a right to get exceptional customer service after the sale and they have a right to seek recourse when the manufacturer acts in a manner that damages the customer in any way and that includes releasing firmware updates that damage or make the customer's item unusable or unable to perform as advertised when purchased REGARDLESS of warranty status. If the firmware caused the issue then the company is responsible for it.
D-Link time is of the essence. Every day you delay in taking care of your customer this information and much more is being communicated throughout the community and while you can't feel the pain now, you'll soon be faced with the fall holiday spending cycle. Right about the time when all of these efforts will be coming to a head....I can hear the sleighbells and Santa now....but when when WE think of D-Link it won't be "Ho Ho Ho"....it's gonna be "No No No"
Cheers!
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tipstir
join:2004-11-14
Enfield, CT
 ·Cox HSI
2 edits | reply to ispgeek
You have the right to voice you opinion but must understand that all forums can do what they want to do, as they're running it not you. Sure post can be deleted and they can be restored also. I am mod on another forum if things get out of hand then post can be deleted and posts or threads can be locked.
DLINK is a business they make network gear. You had purchased one and so did I. Sure like you I am unhappy with the gear and it wasn't cheap. But with all network gear can function as it was meant to be or not. Remember you had purchased Draft wireless gear. Draft is before released. So knowing that you had to agree to make that purchased where the network gear was not in standard or final draft mode.
Now before you start complaining what will DLINK do when N is finally standard in September 2009. Will these draft N be only draft N or will they be Standard N? |
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Internet Expert
@uccs.edu
| What you have to understand is that this issue is not universal to the device or the firmware. A very limited amount of people are having problems. Of these I would guess that half of the people involved have caused the issue themselves by not understanding the device. |
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No_Strings
Premium,Mod
join:2001-11-22
The OC
Host:
Wireless Networking
All Things Unix
Cox HSI
Qwest
Efficient
| said by Internet Expert :
Of these I would guess that half of the people involved have caused the issue themselves by not understanding the device.
You've mentioned that twice. Can you provide some detail?
Are you referring to the exact symptoms the OP is reporting or more general issues?
What are the users doing incorrectly that precipitates the failure?
How can they fix it?
Is any of this documented? |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | reply to tipstir
said by tipstir :You have the right to voice you opinion but must understand that all forums can do what they want to do, as they're running it not you. Sure post can be deleted and they can be restored also. I am mod on another forum if things get out of hand then post can be deleted and posts or threads can be locked. DLINK is a business they make network gear. You had purchased one and so did I. Sure like you I am unhappy with the gear and it wasn't cheap. But with all network gear can function as it was meant to be or not. Remember you had purchased Draft wireless gear. Draft is before released. So knowing that you had to agree to make that purchased where the network gear was not in standard or final draft mode. Now before you start complaining what will DLINK do when N is finally standard in September 2009. Will these draft N be only draft N or will they be Standard N? Point well taken but I'm not using N standard at all. In fact I rarely use the wireless portion of this device. I use this device because of it's screaming wan to lan capabilities and also because it can handle oodles of simultaneous TCP sessions where most routers choke.
Because of the firmware 1.20 update all functions of the router have been affected. Some more than others but all affected to the point where the router is essentially useless for anything meaningful beyond casual browsing. The wireless guys affected are screaming mad because that was the area really hard hit. Not just N but ALL standards were affected.
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
4 edits | reply to Internet Expert
said by Internet Expert :
What you have to understand is that this issue is not universal to the device or the firmware. A very limited amount of people are having problems. Of these I would guess that half of the people involved have caused the issue themselves by not understanding the device.
With all due respect sir... this is NOT limited by any stretch. Minimal users will probably never notice much because they never use the router to it's fullest capabilities to begin with. Average and power users immediately noticed and have been posting in forums all over the place...not just at D-Link but EVERYWHERE!
Not to mention this firmware fiasco isn't just limited to the DGL-4500. Apparently firmware updates for many models have caused significant issues with D-Link routers in the past few months and people are sick and tired of D-Link blaming everyone but themselves and dragging their feet on the issues....get it??? THEY ARE SICK AND TIRED OF IT!
Half these people did NOT cause the issue themselves as you stated. They followed D-Link's instructions to the letter and even followed the instructions after the fact in the support forums only to be strung on and on and on going through hoops and ladders like a show dog. (much like D-Link's phone support).
They frustrate you to the point of saying "aw the hell with it...I'm buying a new router and screw D-Link.
This time they aren't getting away with it...
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Internet Expert
@uccs.edu
| reply to ispgeek
Well, i say its not universal using basic logic: I have the same firmware and model, and know others with the same with 0 issues that you describe. I have noticed that this router is particularly anal with firmware flashes. My method of flashing is resetting to factory default, flashing the firmware on a wired connection, hard reset, then start configuring the device. I have spoken with quite a few people on this issue and have noticed a couple constants. The biggest was that people are saving the backup config from previous firmwares and flashing it. This is inconvenient for some to start fresh for each new firmware but I feel its necessary in my experience, just do to the major changes in code betwee each new firmware. I dont think Ive ever rebooted my router and it has been rock solid since 1.20. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| said by Internet Expert :
Well, i say its not universal using basic logic: I have the same firmware and model, and know others with the same with 0 issues that you describe. I have noticed that this router is particularly anal with firmware flashes. My method of flashing is resetting to factory default, flashing the firmware on a wired connection, hard reset, then start configuring the device. I have spoken with quite a few people on this issue and have noticed a couple constants. The biggest was that people are saving the backup config from previous firmwares and flashing it. This is inconvenient for some to start fresh for each new firmware but I feel its necessary in my experience, just do to the major changes in code betwee each new firmware. I dont think Ive ever rebooted my router and it has been rock solid since 1.20.
I did not use the backup config from the previous rev. I entered the routing tables and the good stuff manually (and yea it took a long time and was a pain in the ass) but I also don't take chances when it comes to firmware issues nor did any of the others that I've talked to. This isn't our first router or manufacturer, we've done this many times before and by what I've been reading in the forums those people aren't dummies either. You make assumptions that people are clueless but the reality is...if you dump $200 or more into a router most likely you already know what you're doing.
I work for one the largest MSO's in the country. I started with the company in our support department and I can tell you first hand...dummies don't spend that much on routers..they go for the cheapest thing they can find and yea...they have no clue how to operate it. These people (for the most part) are different and can't be included in the dummy class of people.
As for "Universal Logic"....wth are you talking about..honestly go back and read the thousands of recent posts from all the websites you can find related to Dlink routers. There are some really ticked off people out there. Don't take my word for it - google is your friend - tons of chatter related to exactly this problem not just with this model but several others as well.
I'm happy your router is working fine ( that's what D-Link has been telling people too) but ours aren't, in fact, my router issue got so bad today that I went out and bought a new one. Instead of every 72 hours the router was now locking up every 30 hours and it's getting worse. So that router has been put aside until D-Link can figure out what they are going to do with the class of customers that has been affected.
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Broadband Speed Test is at ISPgeeks.com. Can't find me here? Find me there! |
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PamelaTS
join:2004-04-20
Dallas, TX
·AT&T Southwest
1 edit | reply to tipstir
said by tipstir :You have the right to voice you opinion but must understand that all forums can do what they want to do, as they're running it not you. Sure post can be deleted and they can be restored also. I am mod on another forum if things get out of hand then post can be deleted and posts or threads can be locked. Your right they do. It is however disingenuous of them to do so. Before I got involved in politics and public office I also worked my way through tech support into IT management. On that path before I was the senior IT manager for an long distance carrier I was "THE" regional tech rep for EVEREX Systems of Fremont Ca in the Texas and 5 state area (except for Soft Warehouse customers), throwing the data away in this manner is not just WRONG, its foolish and dare I say stupid. The value in the potential of resolving unforeseen future problems is invaluable.
said by tipstir :But with all network gear can function as it was meant to be or not. As a product (this or any other) was marketed as A,B,C...1,2,3... it must function A,B,C...1,2,3... Its called TRUTH IN ADVERTISING. Some states have whats called Deceptive Trade Practices laws making illegal the practice of making claims and/or not exercising due diligence delivering on those claims.
said by tipstir :Remember you had purchased Draft wireless gear. Draft is before released. So knowing that you had to agree to make that purchased where the network gear was not in standard or final draft mode. No I bought a hardware version A3, I went and dug out the original box it came in out of storage. Guess what I'm holding it right now. NOWHERE on the box is the word DRAFT, NOWHERE on the box is any disclaimer freeing them from any liability i.e. letting them off the hook if they decide to not deliver.
No such agreement can be IMPLIED as being made. There is NO precedence for IMPLIED release of liability w/o disclosure.
said by tipstir :Now before you start complaining what will DLINK do when N is finally standard in September 2009. Will these draft N be only draft N or will they be Standard N? Lose certification!
If someone were to bring a case before me pro se: with just what has been brought up here on these forums I would rule against D-Link, a STRICT application of the law!
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DLink DIR-655 (a3)
Siemens SpeedStream 4100 |
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Puffnstuff
join:2008-04-12
Jacksonville, FL
·Comcast
| reply to ispgeek
Well I have a dgl-4500 and I can tell you that it requires a power cycle every 4 days since d-link released the 1.20 fw. They conveniently make is so you can't roll back the fw once you flash past a certain point. First one was post 1.02 when they didn't allow you to roll back and now with 1.20+ and again no roll back allowed. I like many other dgl-4500 owners are asking d-link to address the issues with the fw so we can get back to using our routers w/o wondering how long will it be before a reset is required. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
| ******UPDATE EVERYONE******
My Better Business Bureau complaint filed two days ago was answered today by Van Ngo, Customer Service Manager at D-Link. I have provided him the requested information and I'm waiting for a response now. He answered my reply promptly and we shall see what's next. I'll keep you posted.
(And who was that here that said "nobody pays attention to BBB complaints"?)
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No_Strings
Premium,Mod
join:2001-11-22
The OC | That was me, and I stand by that. We'll see if any direct, positive action comes from it. Having someone assigned to deal with closing it out isn't my idea of paying attention.
I wish you well, regardless of my bias and experience. |
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ispgeek
Premium
join:2006-02-16
Saint Petersburg, FL
1 edit | said by No_Strings :That was me, and I stand by that. We'll see if any direct, positive action comes from it. Having someone assigned to deal with closing it out isn't my idea of paying attention. I wish you well, regardless of my bias and experience. No worries, I'll keep you posted. In Dlink's defense the response time is a bit surprising. They have 14 days to respond. I received the BBB confirmation email from my filing just yesterday and he responded within the last hour and also replied to my reply.
For those wondering...I am going to directly ask him what D-Link intends to do with these issues and I will be asking him to respond to the post deletion incidents.
This isn't just about me. There are lots of us. We deserve answers.
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