dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
 ·Comcast
| Key Words:
"contracted labor"
These problems are the same for any ISP - or other services for that matter
Some kid that doesn't know to look before drilling... seen it in plumbing, electrical, and yes, internet installs.
Perhaps lowest bidder isn't such a great idea...
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Think outside the Fox... Opera |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| said by dadkins  :Perhaps lowest bidder isn't such a great idea... lowest bidders have to cut costs somewhere. Its usually in the labor pool and material. Well, you get what you pay for!
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BF69~~~Please stop suffocating gerbils! |
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Luminaris
join:2005-12-01
Winchester, VA | reply to dadkins
So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to dadkins
said by dadkins :"contracted labor" These problems are the same for any ISP - or other services for that matter Of all the install nightmares that I've seen reported here over the years, Comcast by far seems to be the worst. There have been explosions, napping on the job, another explosion, and even double murder. While all the instances were contractors and not direct employees of Comcast, they all are entities that are responsible to Comcast. Many other companies use contractors to service their customers, and you don't see numerous issues reported with them here.
To tell you the truth, I can't remember seeing TWO issues with the same company where property was destroyed to the degree that Comcast contractors have been reported on. Coincidence? Or corporate culture? |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
1 edit | reply to dadkins
Maybe Comcast should hire "licensed" contractors?
What's strange is that Comcast sends out contractors for any job that actually requires more work than simply changing a splitter.
Either Comcast's own employees are incapable of doing this type of work or Comcast is hiring day laborers as contractors.
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The Comcast Disney Avatar has been retired. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to cdru
said by cdru :said by dadkins :"contracted labor" These problems are the same for any ISP - or other services for that matter Of all the install nightmares that I've seen reported here over the years, Comcast by far seems to be the worst. There have been explosions, napping on the job, another explosion, and even double murder. While all the instances were contractors and not direct employees of Comcast, they all are entities that are responsible to Comcast. Many other companies use contractors to service their customers, and you don't see numerous issues reported with them here. To tell you the truth, I can't remember seeing TWO issues with the same company where property was destroyed to the degree that Comcast contractors have been reported on. Coincidence? Or corporate culture? Or maybe just selective reporting by the Consumerist and BBR.
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My BLOG .. .. Internet News .. .. My Web Page |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| said by TKJunkMail :Or maybe just selective reporting by the Consumerist and BBR. I doubt it. Anytime Comcast/AT&T or TWC etc screw something up spectacularly it makes news here 
However, Comcast does seem a tad better at making the news more often.
OH And this site has ALSO reported when Techs etc have done some heroic things (saving ppl from fires, etc)
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME
1 edit | reply to S_engineer
Yup - I remember having TWC installers come in and wire up my TV. They put 2 splitters in series (1 for the main, and then a second for the TV/Cable modem). TWC came and replaced the splitters with proper ones (one with a -3dB drop vs -7 to connect to the 2nd one, and a different splitter for the cablemodem).
Second set of guys came (on a weekend no less), and installed a drop-amp (dang!) - these were actual TWC employees.
The third guy (been with TWC for a LONG time), got rid of the drop amp, replaced the bad splitters and most of my isseus were fixed.
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Canada = Hollywood North |
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Joe12345678
join:2003-07-22
Des Plaines, IL
| reply to dadkins
said by dadkins :"contracted labor" These problems are the same for any ISP - or other services for that matter not only that some of them are payed by the job and are over scheduled. |
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AstroBoy
join:2008-08-08
Parkville, MD
| reply to Luminaris
said by Luminaris :So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol His drill lost power for some reason!  |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| reply to TKJunkMail
said by TKJunkMail :Or maybe just selective reporting by the Consumerist and BBR. That's possible. Neither source would be considered real unbiased. But try finding news from anywhere about any cableco, telco, or satco that has caused major damange. I think you'll find the same as what gets reported here. |
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N3OGH
Bear patrol must be working like a charm
Premium
join:2003-11-11
Philly burbs | reply to cdru
Oh, THAT'S what they mean by "power boost!".... |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..
| reply to cdru
You missed this one. A Comcast contractor kidnapped and chained a boy to a fireplace was never mentioned here. He held the boy in his house for a while until the boy escaped.
»findarticles.com/p/articles/mi_q···1056833/
Kelly Layne Lau, 30, and Michael Luther Schumacher, 34, are expected to be arraigned in San Joaquin Superior Court on Thursday on charges of torture, kidnapping, false imprisonment, child endangerment and corporal injury to a child.
According to Tracy police, Schumacher is a contractor with Comcast Cable. Four children living in the home were taken into custody by San Joaquin County Child Protective Services.
An emaciated teen, stumbled into a gym Monday afternoon wearing nothing but a heavy chain padlocked to his ankle and a pair of oversized boxers. The bruised, cut boy remains in serious condition at a Tracy hospital.
When the teenager wandered into the In-Shape Sports Club about 3:30 p.m. Monday, he was barefoot, wearing only flesh-colored boxers. He had cuts and burns on his back and was described as emaciated and covered in soot, dried blood, feces and urine, police said. |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| I did not know about that one, but even if I did I would not have included it. In all 4 examples I gave, the contractors actions were directly related to their occupations. Both explosions happened as the result of an install. The tech was sleeping on the job. The murder happended during a repair call. Your example really had nothing to do directly with Comcast other then he was employed there. It wasn't as if he kidnapped the 17 year old while on a service call. |
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justin03
join:2002-09-06
Massapequa, NY | reply to Joe12345678
your right most of the time the contractors have so much work there rushing to get done. if people were paid correctly and given time to do the job right then accidents like this wouldnt happen. you still get careless people regardless though. |
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Morac
join:2001-08-30
Riverside, NJ
·Comcast
| said by justin03 :your right most of the time the contractors have so much work there rushing to get done. if people were paid correctly and given time to do the job right then accidents like this wouldnt happen. you still get careless people regardless though. Rushed for time or not, I'd think the first thing they'd teach you in training is not to drill into a power line (or water or sewer line).
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The Comcast Disney Avatar has been retired. |
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patcat88
join:2002-04-05
Jamaica, NY
| reply to cdru
»www.youtube.com/watch?v=2Ouj5DAGq3E
telco murder |
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Miller
join:2003-02-28
Lancaster, PA | reply to ninjatutle
I'm sorry but I must ask this serious question. Is this included as a part of standard installation? This gives a whole new meaning to…I want my MTV. |
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DonLibes
Premium,ExMod 2001
join:2003-01-19
| reply to AstroBoy
said by AstroBoy :said by Luminaris :So, maybe this installer should've drilled more holes to hit a water line and maybe put the fire out. lol His drill lost power for some reason! And when he called tech support, he heard this: "Just disconnect the cable modem for 60 seconds, remove the router temporarily, reboot all the computers in the house, and the drill should start working again." |
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ninjatutle
Premium
join:2006-01-02
San Ramon, CA
·Sprint Mobile Broa..
| I think the same Comcast guy at this place earlier in the day.
»www.youtube.com/watch?v=Ocw6TZ5XVAo |
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