RockyBB
Premium
join:2005-01-31
Longmont, CO
|  Verizon New Jersey POTS question...
Anyone in NJ notice that variable call forwarding is only sending out one call at a time? I have a customer that is an answering service and they're complaining that their customers can't send two calls at time -- the 2nd attempt while the first one is ongoing gets a busy signal. When we call the CFN directly, we can stack up as many calls as the ACD can accept. Problem started this month (June).
TIA! |
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AdrianG17
join:2006-10-26
New York, NY
| Rocky,
Verizon Provides RFC with a designated number of call Paths so one number being forwarded can have from 1 to 99 Call paths on it.
Maybe your Call Path set up fell off if this just started happening in June. Just a guess, weirder things have happened at Verizon 
Call the repair line an Specialist should be able to type the correction in 30 minutes, but it will take at least a day for them to figure it out.
Regards,
Adrian Gonzalez
Verizon Telecom
Sr. Account Executive
BSG Premier Accounts
230 W 36th Street
New York NY 10018
Phone: 212-564-2636
Cell: 917-842-6673 |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | Hi Adrian! the question was about variable call forwarding... |
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