BiggieB
Aol Sucks
join:2002-01-21
Flanders, NJ
| reply to Willy
Re: [DVR] Remote Control Issue
I had a similar a problem with my 7216 and a non-responsive remote, just like you, and even after replacing the remote it still would not work correctly. Verizon sent me a IR Extender cable and since then ALL the problems I had with my remote not responding went away and it's a joy to use the DVR. Below is the email from Verizon Direct forum they sent me. This also fixed a problem that the remote would not work unless my TV was off.
"Thank you for your patience as well as for the update you provided. We are sending you out an IR Extender cable which was specifically designed to resolve issues where there is IR interference between the remote control and the STB. You should receive this cable by the end of the week. I will try to provide you tracking information once it becomes available. Please let us know if you have any questions or concerns." |
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Willy
Premium
join:2000-09-24
USA
 ·Verizon FIOS
 ·Optimum Online
| said by BiggieB  :I had a similar a problem with my 7216 ..... Verizon sent me a IR Extender cable Please let us know if you have any questions or concerns." How did you arrange that?
I called Verizon and spoke to several different people that said they don't supply it. One guy said go to Radio Shack, I did, and they don't have it either.
I went to Best Buys and picked up what looked like the right thing but didn't work. A SmartPath IRE-1. IR Emitter with Mini-Plug, made by SpeakerCraft.
Do you have an email address that might help me?
Thanks |
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birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| said by Willy :Do you have an email address that might help me? It appears BiggieB got it in response to a discussion about his IR remote problem in VZDirect forum. Check out the forum rules, and it's ok to provide account info because the posts there can only be read by the author and VZ reps.
Good luck. |
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VZ_Laird
join:2008-10-08
Palm Harbor, FL | are you still running into this problem? |
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