NRG
@cgocable.net
| Bandwidth monitoring - whats up?
I have just checked my bandwidth usage and was surprised to see a validation notification. As you can see I'm only at 26.35% and the notification says I'm at 85%???? And also I have recieved no notifications from the system and yes I have checked my spam and junk email filters. Better not see this reflected in my monthly bill.
Has anyone else noticed this? |
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exseven
Premium,VIP
join:2003-05-23
Beamsville, ON | please contact the call center to have them open a ticket |
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Yllzarith
Tech Support minion
join:2002-05-27
Burlington, ON
1 edit | reply to NRG
If you like, please PM me your modem MAC and I will take a look into this. |
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Phorkster
Premium
join:2004-06-27
Windsor, ON | reply to NRG
Re: Bandwidth monitoring - whats up?
Man I see some lawsuits headed up to head office. |
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xpox
join:2004-06-21
canada | reply to Yllzarith
PM sent. |
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xpox
join:2004-06-21
canada
| I reached 100% of my allocated usage. No notification sent. |
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xpox
join:2004-06-21
canada
| (Time of call to tech June 12 7:10AM) Just got off the phone with tech support requesting them to open up a ticket for this. The tech support rep said I had nothing to worry about and did not open a ticket. He assured me I had nothing to worry about.
I don't know about that. Good thing those tech support calls are recorded. |
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metrotitan
join:2008-11-21 | lmao!
This company is a laugh riot.  |
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urbanriot
join:2004-10-18
St Catharines, ON
 ·Cogeco Cable
| reply to Phorkster
said by Phorkster  :Man I see some lawsuits headed up to head office. Lawsuits? Seriously? |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
 ·Cogeco Voip
| reply to NRG
Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits. |
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nitzguy
Premium
join:2002-07-11
Sudbury, ON
 ·TekSavvy Solutions..
·Rogers Hi-Speed
| said by Phorkster :Yah lawsuits. Because if their measuring devices are not up to snuff, and not governed by Measurement Canada, then I call into question the validity of their billing system. Which means over time they are possibly over charging by grand sums. So yes, lawsuits. HEY! I was waiting for someone to bring this up  . But, one may argue, how can you measure something that's not visible?
If I was still with Cogeco, I'd ask them to break out the type of traffic also but that's me being evil. I can probably say that none of their devices have been certified by Measurement Canada, but this may be an extreme case...but would be interesting to see that reason wind its way through the courts. |
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xpox
join:2004-06-21
canada | Called tech support again (time of call 6:15ish), and spoke with Roll and he finally created my ticket request. Ticket number 2140437. he said someone would call me back....we will see. |
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DaftM3
join:2005-06-06
Burlington, ON | reply to NRG
I'm curious to see my first bill with the overage charges applied. It's all aboot testing habits... |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| reply to nitzguy
said by nitzguy :HEY! I was waiting for someone to bring this up . But, one may argue, how can you measure something that's not visible? I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada. |
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urbanriot
join:2004-10-18
St Catharines, ON | How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not? |
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nitzguy
Premium
join:2002-07-11
Sudbury, ON
·TekSavvy Solutions..
·Rogers Hi-Speed
| reply to Phorkster
said by Phorkster :said by nitzguy :HEY! I was waiting for someone to bring this up . But, one may argue, how can you measure something that's not visible? I measure natural gas just fine. Hydro measures electricity just fine. All our instruments and meters have to be certified by Measurement Canada. lol, that's not what I meant exactly, but I see your point . I guess it would come down to what is the definition of transit...are DHCP Requests transit?...are ARP requests transit? would it simply be the transit that falls outside of those ports?...
»www.ic.gc.ca/eic/site/mc-mc.nsf/···006.html answers what is measured by Measurement canada and what isn't...
It would require some movement on the part of our government to regulate how Internet Traffic is measured...so good luck with that...I should have read what they regulated before I spoke . |
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Phorkster
Premium
join:2004-06-27
Windsor, ON
·Cogeco Cable
·Cogeco Voip
| reply to urbanriot
said by urbanriot :How does one determine what measurement tools must be certified by Measurement Canada? Or rather, what makes certain delivery services subject to measurement, and others not? Thats not up to me, but whatever they are counting in their bitcaps had best be laid out and accurate. |
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xpox
join:2004-06-21
canada | reply to Yllzarith
Yllzarith, have you heard of any updates? |
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Yllzarith
Tech Support minion
join:2002-05-27
Burlington, ON
·Cogeco Cable
1 edit | reply to NRG
At this point I have not received any updates on the progress being made investigating this. I'll be sure to send you a PM if I hear anything specifically about your account (or this issue in general). Thanks very much for your patience ! I will be sure to poke certain people for info if they're not forthcoming with it. |
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