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bigwavedavek

join:2009-02-07
Long Beach, CA

problem connecting to a wireless network

Hello - I am visiting my son and am unable to connect to his wireless network. I get the following message:

"Windows is unable to connect to the selected network. The network may no longer be in range. Please refresh the list of available networks, and try to connect again."

I have googled the problem and found the same solution suggested several times. The proposed solution is as follows:

go to START then CONNECT TO then to SHOW ALL CONNECTIONS then to double click on the NETWORK ADAPTOR.
My problem is this: there is nothing called NETWORK ADAPTOR to be found.

I don't know if it has any significance but I live in the US and he lives in Auckland, New Zealand.

Can anyone help me with this? Any help would be greatly appreciated.

SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK


2 edits

Re: problem connecting to a wireless network

Any chance he is using either Channel 12 or 13?

Here in the US we are limited to Channels 1 through 11. Many countries around the world have access to an additional two (Europe/Austrailia/New Zealand I believe) or three channels (Japan only I believe). If that is the case he needs to temporarily switch to a lower channel on his wireless access point/router or you would need to download and install a driver from your manufacturers web site designed for New Zealand or Australia.

Also make sure he is broadcasting his SSID. Not doing so can cause connectivity issues.

»technet.microsoft.com/en-us/libr···942.aspx

Since you did not say what Windows OS your running see these for help with basic connectivity...

»www.microsoft.com/technet/commun···406.mspx

»www.microsoft.com/technet/commun···604.mspx
--
"When all else fails, read the instructions..."
MS-MVP Windows – Desktop User Experience
bigwavedavek

join:2009-02-07
Long Beach, CA

Re: problem connecting to a wireless network

he is on channel 6. Switching to channel 11 to give it a try. He is broadcasting his SSID.
Do you have any idea where I would find my "network adaptor" so I can go into those settings per some of the instructions I found on Google?
bigwavedavek

join:2009-02-07
Long Beach, CA

Re: problem connecting to a wireless network

I am using Windows XP

SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK


2 edits
Click for full size
As an administrator if you click on Start > Connect To > Show All Connections you should bring up the windows showing your network connections. See the screen shot from my XP Pro wireless desktop. You don't see something like that?

If not do you have wireless enabled on your laptop? Some laptops have a switch to enable/disable the wireless hardware.

What wireless router is your son using, ie. manufacturer and model?

What wireless hardware are you using on your laptop? Is it integrated or an add-on card?
--
"When all else fails, read the instructions..."
MS-MVP Windows – Desktop User Experience
bigwavedavek

join:2009-02-07
Long Beach, CA

I will attempt to answer your questions correctly -

1. RE: Question - If not do you have wireless enabled on your laptop? Some laptops have a switch to enable/disable the wireless hardware.

Answer - I am able to connect to other networks. Just today I was at a cafe and was able to connect to their network so I don't think that is the problem.

2. RE: Question - What wireless router is your son using, ie. manufacturer and model?

Answer - It is a D Link Wireless ADSL Router DSL G604T/TX Ver. A3

3. RE: Question - What wireless hardware are you using on your laptop? Is it integrated or an add-on card?

Answer - I looked in my Device Manager and it says I have an Intel PRO/Wireless 2200 BG Network Connection. So I assume that means it is integrated in. I have not added anything to my computer since buying it. It came with an internal card.

Also, my son is using a Mac Computer. Does that cause a problem for me connecting with a PC?

SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK

Re: problem connecting to a wireless network

I presume you have tried having your son reset the router, ie. power off, wait 10 seconds or so, then reapply power?

Other than that there are a few possibilities on the Intel site that may or may not help.

»www.intel.com/support/wireless/w···6205.htm

»www.intel.com/support/wireless/w···5332.htm

»www.intel.com/support/wireless/w···2929.htm

You might consider posting this on this BBR forum...

»Wireless Networking

...or the Intel Communities...

»communities.intel.com/community/tech

Sorry I can't be of further help...Good luck...
--
"When all else fails, read the instructions..."
MS-MVP Windows – Desktop User Experience

Trythis

@comcast.net

Click for full size
Right Click My Computer>Select Manage>Select Device Manager>Network adapters>Right Click Intel Wireless>Select Properties

Scroll down to Wireless Mode>Select 802.11G and 802.11B>Hit OK
I am willing to bet that the laptop Intel wireless is set by default to only use one or the other 802.11G or B at one time, that was the case when my father's brand new Dell with Intel PRO/Wireless 3945ABG tried to connect to an older 802.11B network, had to go into device settings to change it's wireless mode to mixed aka A/B/G, (was set to G mode only by default) before it was able to connect to the older B network. I would check the router/modem wireless settings to confirm whether it is broadcasting B or G or both. If it is B, then your laptop wireless is most likely ignoring B. If it is G, your laptop wireless is ignoring G. If the router is in mixed mode(both B & G) then it's an whole other problem entirely.
docrice

join:2008-03-31
Fremont, CA

1 edit

Re: problem connecting to a wireless network

Nice info, but the OP is using a non-802.11a capable chipset (Intel 2200).

Edit: sorry, I thought you were implying he should try enabling up 802.11a mode. Nevermind. It's late.

Trythis

@comcast.net

Re: problem connecting to a wireless network

well duh! I don't have one of those to get screen shots of...
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