EGeezer
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join:2002-08-04
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 ·Callcentric
 ·RoadRunner Cable
·AT&T CallVantage
1 edit | reply to CallC
Re: regarding "unscheduled outage" you reported
said by CallC :
"The first day there was about a 30 minute to one hour hour (not sure) unscheduled outage in the evening."
- I may assure you that if there would happen even a 10 minute outage on CC network - this list would already ...
The outage as I described was my experience. When I went to the dashboard, the status message said something about restarting some server(s) and reprovisioning users. As for the time, it was in the late evening and the time, as I mentioned is estimated since I did not constantly monitor the site or continuously watch my "phone" light to see if I was re-provisioned.
You missed the probability that this was not a global outage of the system, but rather a limited one affecting one or more areas. In that case, I would not expect them to post messages to the dashboards of all those clients who were still functioning normally, only those who were affected. If the number of affected users was small, then I'd not expect a flood of posts for it, especially late in the evening.
quote:
Regarding technical support (which you "rewarded" at 60%) - Callcentric is known in industry as a very responsive provider with very well trained technical support engineers who work on each and any issue one may have until complete resolution is received.
I was clear in stating the negative factors. I rated it at 60% because of the lack of phone support, which I mentioned, and the larger factor of the almost two-week-old unresolved 911 issues, which IMO could result in delays in emergency response. I will continue to rate it at 60% until the 911 issue is resolved. quote:
You may report it factually here and/or open a ticket with CC and work it through.
Which is what I have done. I have tickets open for unresolved problems. I did not open a ticket for the unscheduled outage because my dashboard status on the site indicated they were having problems which were consistent with what I was seeing, so a ticket would have been unnecessary.
I agree with "John Sherman" that the 911 issue is important, especially for those who may use the service as their primary telephone. At this time the issue and ticket(s) remain open.
As I stated previously, I will update this review as things progress(or don't progress).
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The greatest dangers to liberty lurk in insidious encroachment by men of zeal, well-meaning but without understanding. -- Justice Louis D. Brandeis |
