rufus279
join:2007-07-22
Tonawanda, NY
| Questions on porting out of CV?
Sorry if this has been asked before, if so maybe a FAQ stickied at the top of the forum?
I've been looking at other VOIP providers after getting my CV letter and I'm ready to move over to VoicePulse before the influx of CV users jump when the end gets near.
When i sign-up for VoicePulse, I know I'll get a temp number while they port my CV number. In the past when I went from a land line to CV, the port request was enough to close my account with Verizon. Is that true with CV or do I have to do something (call/web/write) to AT&T to close out the account?
Thanks |
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Fisamo
Premium
join:2004-02-20
Apex, NC
 ·VOIPo
·AT&T CallVantage
| In the case of porting out of CallVantage, the port completion is sufficient for your account to be closed. That said, however, your best bet is to verify account closure within a day or two of notification that your port is complete (if you don't receive a confirmation email from AT&T within that time). You will know your account's terminated when you can't log in to the customer portal or control-by-phone.
Finally, do NOT contact AT&T to close your account until you have confirmed that calls to your number are properly ringing your VoicePulse phone (and not forwarded from CallVantage, if you set up call forwarding to your temp# while you wait for the port to complete). |
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schweb
Premium
join:2003-06-27
Lakewood, OH
| reply to rufus279
My port to VoicePulse completed on 5/26 and all my calls routed to VoicePulse. On 5/27 I got an e-mail from Callvantantage confiming my account closure so it seems like it's automated.
As Fisamo said, you might want to verify after a few days if you don't get the e-mail from Callvantage.
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bryan | website |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
| reply to rufus279
said by rufus279  :Sorry if this has been asked before, if so maybe a FAQ stickied at the top of the forum? I've been looking at other VOIP providers after getting my CV letter and I'm ready to move over to VoicePulse before the influx of CV users jump when the end gets near. When i sign-up for VoicePulse, I know I'll get a temp number while they port my CV number. In the past when I went from a land line to CV, the port request was enough to close my account with Verizon. Is that true with CV or do I have to do something (call/web/write) to AT&T to close out the account? Thanks They will close you out at port completion. You will get a disconnect notice once that's done. It took a couple business days for me to get it.
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AT&T U-Hearse
Your funeral. Delivered.
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rufus279
join:2007-07-22
Tonawanda, NY | reply to rufus279
Thanks guys |
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clickie
join:2005-05-22
Monroe, MI | reply to rufus279
Don't forget Voicepulse has a $50 competitive rebate if you're porting from CV. |
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rufus279
join:2007-07-22
Tonawanda, NY | Nice, please do explain? Anything special I need to do? |
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mbowling
join:2006-06-21
| Here's a link to the VoicePulse rebate web page. »www.voicepulse.com/callvantage/
They also sent me a rebate form via email which is attached to this post. |
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rufus279
join:2007-07-22
Tonawanda, NY | Thanks though i'm looking at the cheaper limited plan which doesn't qualify.  |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
3 edits | said by rufus279 :Thanks though i'm looking at the cheaper limited plan which doesn't qualify. My neighbor just ported from CV to Voicepulse and since I am a former CallVantage subscriber, I volunteered to process everything for them.
They chose the Limited 14.99 plan and we were sent a rebate coupon for $30.00, although this page above (thanks to mbowling) shows a $50.00 credit on the same page where it offers the 14.99 plan or the 24.99 plan and implies it applies to both.
Call and ask them. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY | reply to rufus279
I submitted a port request for my Neighbor from CV to Voicepulse. Port requested on June 3rd. Port Completed yesterday, June 17th.
2 weeks is not bad...... |
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att sucks
@verizon.net | reply to rufus279
Anyone have success with porting simple reach numbers? I really need mine and At&T is refusing to help
thx |
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Phil75070
join:2005-08-17
Mckinney, TX
·VoicePulse
| reply to NY Tel
said by NY Tel :I submitted a port request for my Neighbor from CV to Voicepulse. Port requested on June 3rd. Port Completed yesterday, June 17th. 2 weeks is not bad...... I submitted my port request yesterday and here is the response I got back from VoicePulse:
"Hello,
We received your LOA and will be able to start the porting process. This process will take a minimum of 30 business days to complete. Once we receive a date for the port to be completed, you will be notified."
Perhaps they quote a "worst case" scenario and the actual porting of the number will be much sooner than 30 business days. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| said by Phil75070 :said by NY Tel :I submitted a port request for my Neighbor from CV to Voicepulse. Port requested on June 3rd. Port Completed yesterday, June 17th. 2 weeks is not bad...... I submitted my port request yesterday and here is the response I got back from VoicePulse: "Hello, We received your LOA and will be able to start the porting process. This process will take a minimum of 30 business days to complete. They quoted me the same time-frame. The guy said they were swamped with port requests from CallVantage.
I was surprised but then again, I did provide them with the port form, the copy of their latest bill and now it is done.
They are very happy with the plug and play nature of the service. We just plugged in the adapter and 45 seconds later we had dial tone.
They were having fax issues with their HP 6210 All-In-One machine but I slowed down the fax speed and now it works.
I also selected the 64kbps bandwidth setting when I set them up so they would get good sound quality.
They are on Fios and have a 10X5 meg connection. |
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