[Connectivity] InsightBB issues in Inside Insight http://www.dslreports.com/forum/r22423944 en Sat, 28 Nov 2009 22:25:49 EDT Sat, 28 Nov 2009 22:25:49 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22553478 superakcraig : And strange things just keep on happening. My IP address changed twice this past weekend. I wonder what the heck is going on? As far as I know I never lost my service but when I came to this site to view my line monitor, there were gaps in service because of the IP change(as you can see from the above chart).
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22553478 Mon, 15 Jun 2009 11:12:30 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22534192 Singular :
said by superakcraig See Profile :

I am connected by Ethernet to the router then Ethernet to the PC. My router and cable modem are on all the time. My PC goes off at night.
Weird, I think you should call and ask. Is it a specific IP range your having problems with? I know my service acts differently when I have a 74.x.x.x address to when I have a 96.x.x.x address. ]]> http://www.dslreports.com/forum/remark,22534192 Thu, 11 Jun 2009 12:49:57 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22531720 superakcraig : I am connected by Ethernet to the router then Ethernet to the PC. My router and cable modem are on all the time. My PC goes off at night.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22531720 Wed, 10 Jun 2009 23:46:10 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22531628 Singular :
said by superakcraig See Profile :

So I have another question for you, when your IP address changes, is this something done by Insight, or is it something that happens within the modem automatically?

The reason I asked is my address changed again today about midday. This will be at least 3 times in the last 2 weeks or so.
Basically all that modem does is convert the data signals from the stuff coming over the line to a media your computer can use such as USB or Ethernet. It does have some advanced functions but those are controlled by the head end and of no use to the user. With insight, they don't usually change your ip address unless you are changing the MAC address of whatever device is plugged into the modem. How is the modem connected to your computer? If you have a router is it on all of the time, but to answer your question no they do not usually change the IP. ]]> http://www.dslreports.com/forum/remark,22531628 Wed, 10 Jun 2009 23:29:52 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22530127 superakcraig : So I have another question for you, when your IP address changes, is this something done by Insight, or is it something that happens within the modem automatically?

The reason I asked is my address changed again today about midday. This will be at least 3 times in the last 2 weeks or so.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22530127 Wed, 10 Jun 2009 18:40:11 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22525719 Singular :
said by superakcraig See Profile :

Since we are talking about splitters, I may have figured out what my problem is. I have a four way splitter behind my PC (Modem, TV, Analog TV Card and Digital Card). When removed and a direct line is running to the cable modem, my SNR runs at about 36. When connected it runs about 33. Could this be my problem?
Did you try it to see if it worked without it? And yes it could be the problem, bad splitters are the bane of most problems in the system that insight uses.]]> http://www.dslreports.com/forum/remark,22525719 Wed, 10 Jun 2009 00:27:57 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22523713 superakcraig : Since we are talking about splitters, I may have figured out what my problem is. I have a four way splitter behind my PC (Modem, TV, Analog TV Card and Digital Card). When removed and a direct line is running to the cable modem, my SNR runs at about 36. When connected it runs about 33. Could this be my problem?
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22523713 Tue, 09 Jun 2009 18:12:59 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509613 superakcraig : Thanks Singular...I will keep you posted...plus just keep an eye on my monitor. :)
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22509613 Sun, 07 Jun 2009 01:56:58 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509602 Singular :
said by superakcraig See Profile :

Actually no I haven't YET. I think I will be soon if it continues. It just seems like when I call, it is always my fault, not theirs. "Oh you have spyware on your PC" or "Some kind of BOT". "Let us send a tech out to check the line". When I know this isn't the problem.

Oh well, I may call them tomorrow if it continues.
I remember I went through that for a while, I believe it took me 6 months to get them to figure out that we were having a frequency issue with my 20.0 service. I wanted it bad, and I will say that my persistence paid off. I got in touch with the right people and then the ball started rolling, now keep in mind it took me 5 and half months to get to where I wanted to be, but once I found the right person the issue was fixed in a week. Its all about the red tape. I wish big ISP's had different call centers so that advanced people that understand a little bit, or a lot about what is going on can call and talk to people that will listen to them and that understand that you have already "Powered down and powered up" Good Luck man, I hope they get it fixed!]]> http://www.dslreports.com/forum/remark,22509602 Sun, 07 Jun 2009 01:51:44 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509592 superakcraig : Actually no I haven't YET. I think I will be soon if it continues. It just seems like when I call, it is always my fault, not theirs. "Oh you have spyware on your PC" or "Some kind of BOT". "Let us send a tech out to check the line". When I know this isn't the problem.

Oh well, I may call them tomorrow if it continues.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22509592 Sun, 07 Jun 2009 01:45:54 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509584 Singular : I understand how you feel, mine was only out for a few minutes and I was pretty irritated. Have you talked to them to see what explanation they give you for the problem? Bad modem possibly?]]> http://www.dslreports.com/forum/remark,22509584 Sun, 07 Jun 2009 01:40:15 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509565 superakcraig : I should have mentioned...when it is out..the signal is 34 to 34.5. I am not sure what the heck is going on, it has come and gone several times tonight.

It is starting to get irritating.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22509565 Sun, 07 Jun 2009 01:34:54 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509513 Singular :
said by superakcraig See Profile :

It bounces between 34.0 to 34.5.
That is great, better then mine actually... mine is 33 or 32ish. ]]> http://www.dslreports.com/forum/remark,22509513 Sun, 07 Jun 2009 01:16:06 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509504 superakcraig : It bounces between 34.0 to 34.5.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22509504 Sun, 07 Jun 2009 01:12:50 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22509053 Singular : Looks like I spoke to soon too, my net just went down. Along with the phone. ]]> http://www.dslreports.com/forum/remark,22509053 Sat, 06 Jun 2009 22:39:31 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22508378 Singular : How about when its not?]]> http://www.dslreports.com/forum/remark,22508378 Sat, 06 Jun 2009 19:15:36 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22508327 superakcraig :
said by Singular See Profile :

What is your SNR?
When working 33.2
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22508327 Sat, 06 Jun 2009 19:00:43 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22508207 Singular : What is your SNR?]]> http://www.dslreports.com/forum/remark,22508207 Sat, 06 Jun 2009 18:21:58 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22508199 superakcraig :
said by Singular See Profile :

Wow, I can't believe that your IP is getting changed that much. I have had the same IP address for quite sometime, it usually only changes if you are changing the device connected to the modem. Is your modem actually going out? Or are all the lights staying on and it's not passing any traffic?
Well two of the four lights go out. The two that stay on blink in together. When I look at the modem webpage, it keeps trying to "sync".
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22508199 Sat, 06 Jun 2009 18:19:36 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22507956 Singular :
said by superakcraig See Profile :

Well I did speak to soon. It went out again last night. They didn't change my IP once yesterday but twice. Lets hope they get it right eventually. :)
Wow, I can't believe that your IP is getting changed that much. I have had the same IP address for quite sometime, it usually only changes if you are changing the device connected to the modem. Is your modem actually going out? Or are all the lights staying on and it's not passing any traffic?]]> http://www.dslreports.com/forum/remark,22507956 Sat, 06 Jun 2009 17:09:47 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22506928 superakcraig : Well I did speak to soon. It went out again last night. They didn't change my IP once yesterday but twice. Lets hope they get it right eventually. :)
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22506928 Sat, 06 Jun 2009 12:10:20 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22503173 superakcraig : My thoughts were right...they changed my IP address. Maybe now things will be good.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22503173 Fri, 05 Jun 2009 16:45:34 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22502809 superakcraig :
said by Singular See Profile :

That sucks, same symptoms?
Not sure...haven't made it home from work yet. I was just checking the site from work. I am hoping it is nothing more than they changed my IP address and all I have to do is change it in the monitor setup.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22502809 Fri, 05 Jun 2009 15:51:49 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22502291 Singular :
said by superakcraig See Profile :

Well I guess I spoke to soon. :huh:
That sucks, same symptoms?]]> http://www.dslreports.com/forum/remark,22502291 Fri, 05 Jun 2009 14:42:25 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22501044 superakcraig : Well I guess I spoke to soon. :huh:
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22501044 Fri, 05 Jun 2009 11:22:30 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22491643 Singular : Well when I say tell them I mean post about it here, I know they have many employees that read this forum along with the President and other top execs there. Anyway if I were you I would keep my fingers crossed. Good Luck!]]> http://www.dslreports.com/forum/remark,22491643 Wed, 03 Jun 2009 18:54:05 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22491342 superakcraig :
said by Singular See Profile :

Makes me wonder if they got it fixed? Usually if you tell them about it, they are pretty good about fixing stuff.
Yeah but this time I didn't tell them. Everytime I noticed it being out, I didn't have time to call. Several times I did reset my modem. I was talking to someone else the other day who has insight and said they were having similar issues as well. Funny thing is I was looking back through some old emails and private messages from this board. Six months ago when it went out, Insight tried to tell me it was some spyware, when I proved them wrong on that, they wanted to send a tech out to "check my lines". I told them to forget it because they had just checked my lines a couple of weeks earlier for some jittery pictures on my HD. I guess that is really the main reason why I didn't call.

Who knows but I don't really want to rejoice to soon.
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22491342 Wed, 03 Jun 2009 18:00:36 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22488643 Singular : Makes me wonder if they got it fixed? Usually if you tell them about it, they are pretty good about fixing stuff. ]]> http://www.dslreports.com/forum/remark,22488643 Wed, 03 Jun 2009 11:18:39 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22488291 superakcraig : Whats this....24 hours without a drop. WEEEEEEEEEEEE!!
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22488291 Wed, 03 Jun 2009 10:32:08 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22474639 superakcraig : On my end, when I loose connection, I completely loose connection, with only 2 lights on my modem, when I check my router, I can't get an IP address from the modem.

I swear this happened back 6 months ago when they changed my IP address.

I am in the Jtown area-40299]]> http://www.dslreports.com/forum/remark,22474639 Sun, 31 May 2009 21:51:03 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22474631 subx : Yea for maybe a week? Gaming in anything where ping is an issue is basically a no go, as it bounces from 20ms to 300ms.

Edit - What area are you in? this is in the Fairdale area, what used to be the Okolona hub, but I have no idea what the hub setup is anymore.]]> http://www.dslreports.com/forum/remark,22474631 Sun, 31 May 2009 21:49:26 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22474615 superakcraig : Subx,

You experiencing problems as well??
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22474615 Sun, 31 May 2009 21:46:21 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22474612 subx : Has anyone heard anything about this yet? It's getting pretty bad.]]> http://www.dslreports.com/forum/remark,22474612 Sun, 31 May 2009 21:45:08 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22429840 Singular :
said by superakcraig See Profile :

said by Singular See Profile :

Out in the Shelbyville Area (Same Headend) and I have not been seeing any problems. You running the 20.0 or 10.0 service, those go back to different servers?
Hey Singular,

Thanks for the response. I am on the 10.0 service. Whatever has happened seems to revolve around the IP address changing. The weird part is this has happened before and it seems like it was when my address changed before.

Any thoughts?
To be honest I am not sure, but if it is centering around just an IP address I would say that it has something to do with the routing at the headend. Get in contact with InsightTech 5 or Paul and they should be able to get you going in the right direction. ]]> http://www.dslreports.com/forum/remark,22429840 Fri, 22 May 2009 16:31:05 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22429767 superakcraig :
said by Singular See Profile :

Out in the Shelbyville Area (Same Headend) and I have not been seeing any problems. You running the 20.0 or 10.0 service, those go back to different servers?
Hey Singular,

Thanks for the response. I am on the 10.0 service. Whatever has happened seems to revolve around the IP address changing. The weird part is this has happened before and it seems like it was when my address changed before.

Any thoughts?
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22429767 Fri, 22 May 2009 16:16:40 EDT Re: [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22429646 Singular :
said by superakcraig See Profile :

Has anyone had any problems in the louisville area with their broadband? My IP address changed on Sunday night around 11:15pm and ever since then I have had spotty service at best. Here is the monitor I have set up from this site:


Anyone else having issues?
Out in the Shelbyville Area (Same Headend) and I have not been seeing any problems. You running the 20.0 or 10.0 service, those go back to different servers?]]> http://www.dslreports.com/forum/remark,22429646 Fri, 22 May 2009 15:54:35 EDT [Connectivity] InsightBB issues http://www.dslreports.com/forum/remark,22423944 superakcraig : Has anyone had any problems in the louisville area with their broadband? My IP address changed on Sunday night around 11:15pm and ever since then I have had spotty service at best. Here is the monitor I have set up from this site:


Anyone else having issues?
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Here I Come to Save the Day!!]]> http://www.dslreports.com/forum/remark,22423944 Thu, 21 May 2009 16:44:42 EDT