CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL | Good news by Karl
This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score  |
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baineschile
2600
Premium
join:2008-05-10
Sterling Heights, MI | Its good to see that they are trying; and it seem like on a lot of fronts. The CSR training, increase in Voice Customers, and customer friendly D3 rollout stand out a bit. |
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SLD
Premium
join:2002-04-17 | reply to CUBS_FAN
Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? |
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S_engineer
join:2007-05-16
Chicago, IL
 ·Comcast
| said by SLD  :Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? Excellent point...I haven't had to call them in awhile so this article to me, is suspect. I still think they should have a tiered elevation of CSR for advanced users. They tell me they do, but if that were the case, why do I have to explain packet loss to the second or third CSR I speak with? |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | "identify disgruntled customers and address customer dissatisfaction on a one-to-one basis"
Once they are no longer customers they don't count in the rating. So, just boot them off the system...it's Comcastic! |
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cameronsfx
join:2009-01-08
Pensacola, FL
·Cox HSI
 ·magicjack.com
 ·Verizon Wireless B..
 ·AT&T DSL Service
| reply to CUBS_FAN
said by CUBS_FAN :This article is actually Good News Vs Good News. I'll probably update my review and possibly give Comcast a higher score Comcast has implemented a policy of fixing things quickly. They do have a 30-day guarantee at start of services. Only one who has that I know of. Comcast is trying. CDV is next day repair, which fixes HSI and Cable too if they are down.
If Comcast CDV or HSI or Cable, call the executive hotline. Your local office will know the number. If CDV, you can file a PSC/PUC complaint.
I know they fixed all my parent's problems fast so they are trying hard to fix things.
Based on my parent's issues and resolution vs. mine with Cox, I'd give Comcast more leaway to fix. |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL
·Comcast
·Vonage
| reply to SLD
said by SLD :Have you seen a benefit from this? Why would you update *your* review based on other people's experiences? I just received double the speeds for nothing. Performance tier was 6000/1000 and is now 12000/2000. AT&T wants $20 a month for 784K download speeds. It would be hard trying to adjust from a 12Meg download to a 784k. |
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Hpower
Roflmao
join:2000-06-08
Glendale, CA | reply to CUBS_FAN
This image makes me laugh lol. Comcast rocksnot.
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The Internet is about to go down....it is actually. |
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