[ Cable] Lost all folders saved on pc upgrading from 9 to 9.1

Author	All Replies
mylaroe @comcast.net	[ Cable] Lost all folders saved on pc upgrading from 9 to 9.1 I was unable to log in with the aol software 9.0 after I canceled my dial-up account moving to hi-speed ( I had not used dial -up in years just didn't relaize I was paying for the service--just one of those recurring charges. When I did that I was unable to access my account through the softward only via the web. Message was invalid account. It was suggested I download 9.1. When I did I lost all folders and mail and still unable to access the software. All mail and folders were saved on my pc not on the aol server. I did a restore (windows xp)--went back to 9.0 but no mail or no folders and I still could not access the software.I can use it via web based so I know my id and password are valid. Can anyone tell me how the files are idenitified--tried screename and .pfc--nothing. Or give me any suggestions to recovering any of my many years of data? i have talked with an aol tech--no solution and they have filed a report --no response. All suggestions are greatly appreciated. Jane
mylaroe @comcast.net	to forum · permalink · 2009-05-05 10:25:04 ·


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