hottboiinnc
ME
join:2003-10-15
Cleveland, OH
 ·Time Warner Cable
·buckeye cable
| reply to raye
Re: its all Nextel customers
I had great Customer Service on the Nextel side before Sprint started to outsource them. That was the mistake. You don't get rid of CSRs and tech support reps that know what they're doing and send the jobs to India to someone who doesn't know anything about iDEN.
Also Sprint had the option to pick up Alltel before VZ did but turned the option down.
But my roommate used to work for VZW in the Columbus Ohio call center and says that it was a known deal to happen and that it was only a matter of time. Alltel held the areas VZW didnt have access to as far as rural areas and that's what they wanted. And in return the areas VZW needed from Alltel they ended up spinning off.
Sprint will get those customers back and its only a matter of time that Nextel customers are moved to the Sprint brand and CDMA network or over to Boost. Also Sprint doesn't state which customers of theirs went from the post paid side to the prepaid side.
They only report them as a loss due to you can NOT port your number from the Sprint CDMA bank to the Boost iDEN bank. Sprint says that it is not possible due to that the phone number is already in use and unable to be ported blah blah blah. You have to port the number out and then back in.
Also only the Apple "geeks" are running after the iPhone and it's not all what its cracked up to be. You don't get 3G speed on it with ATT and you won't get the 3G speeds with VZW either. And who wants a phone that's locked so far down its not even funny. |
