ARGONAUT
got ping?
join:2006-01-24
New Albany, IN
1 edit | reply to eric726
Re: [Other] Insight is Injecting Pop Up Ads into customer web se
It wouldn't surprise me if Insight had some malicious zombie software on their servers.
Insight should be contacted about your findings if somethings there it would get the ball rolling. |
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Paul Meltzer
Premium
join:2009-05-01
Louisville, KY
| reply to eric726
Insight Does Not Trigger Pop-Ups
To allay any concerns raised here, Insight does not inject pop-ups or pop-unders or anything of the kind into browsing sessions. In fact we provide free security software to Insight Broadband customers with anti-spyware and firewalll components designed specifically to defeat annoying pop-ups. We have not detected any increase in call volume from customers related to spyware or pop-ups, so we have no indication of any systemic issue at this time. But consistent with our commitment to delivering a superior Internet experience, we are actively investigating to be sure there isn't anything escaping our normal means of detection. We do partner with Akamai--as do most North American ISPs--to use their caching servers within our network to bring content to your browser faster, but we have no advertising relationship with them of any kind. To hear what Insight CEO Michael Willner has to say on the subject, please visit »www.michaelsinsight.com/2009/05/···ads.html
Paul Meltzer
SVP, Product Management
Insight Communications
paulmeltzer@insightbb.com |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs:  | Welcome, Paul, to BroadbandReports.com & the Insight forum.
We're glad you're here & look forward to your contributions.  |
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Singular
Premium
join:2008-08-13
Shelbyville, KY
| reply to Paul Meltzer
said by Paul Meltzer  :To allay any concerns raised here, Insight does not inject pop-ups or pop-unders or anything of the kind into browsing sessions. In fact we provide free security software to Insight Broadband customers with anti-spyware and firewalll components designed specifically to defeat annoying pop-ups. We have not detected any increase in call volume from customers related to spyware or pop-ups, so we have no indication of any systemic issue at this time. But consistent with our commitment to delivering a superior Internet experience, we are actively investigating to be sure there isn't anything escaping our normal means of detection. We do partner with Akamai--as do most North American ISPs--to use their caching servers within our network to bring content to your browser faster, but we have no advertising relationship with them of any kind. To hear what Insight CEO Michael Willner has to say on the subject, please visit » www.michaelsinsight.com/2009/05/···ads.htmlPaul Meltzer SVP, Product Management Insight Communications paulmeltzer@insightbb.com Welcome to the forums Paul! |
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eric726
join:2009-04-29
| Wanted to give a quick update. As of yesterday afternoon (04/30/09) it appears that the popups have stopped. We were able to collect several different pieces of javascript that was being injected. All the injection was for Netflix and Geico ads. Ads for Insight Communications phone service and Insight Communications surveys were also seen but we were not able to grab any of the javascript for those. We are still monitoring and have setup web tripwires so that we are alerted if the popup activity starts again.
I received a call from an Insight Rep that said they are currently looking into it but haven't seen anything yet. The rep said it could have been a malicious process, malicious user or misconfiguration. They are still looking for the source or if they are seeing anything like this anywhere else.
The popups were seen around the Westport road area but when we tested from the Nelson Miller Parkway area and Okolona area no popups were seen even when they were occurring.
I will continue to watch for more popups and update the ticket if any are seen from our probes. |
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James_C
join:2007-08-03
Florence, KY
| reply to eric726
Re: [Other] Insight is Injecting Pop Up Ads into customer web se
Did it occur to anyone that even advertising agencies have to pay somebody to be their ISP?
Even if it resolved back to insightbb, so it could be said about anything on the internet resolving back to some ISP. Since advertising itself isn't illegal I'm not even sure if an American ISP could refuse to provide service based only on the basis of the business having a webserver that serves ads instead of text or videos or whatever you wanted to see. |
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whurlston
Premium
join:2006-05-06
USA
| reply to eric726
It is not Insight that is "injecting" the code. The website that you are visiting runs ads. They pay sign up for an ad service, add that services javascript snippet to each of their pages, then the ad service serves up ads submitted by their customers.
The screenshot of the Netflix ad that was posted was served from »www.thedailyplate.com (look at the section of the URL in the screenshot that starts with "r="). That is the refering site whose account will be credited by the ad service.
If it were Insight injecting the code, they would want to be the ones that were credited, not another business. |
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N4AOF
join:2009-04-01
Louisville, KY
 ·Insight VOIP
| reply to eric726
said by eric726 :Do you guys not understand what I'm saying here? Yawn -- Do you not understand what everyone else is saying? No one else is seeing this problem. I use Insight continuously in the Louisville area and have never seen the problem you claim -- although I can't say that I would care if it did happen.
casalemedia is nothing but a popup ad service used my numerous websites, so if Insight were substituting their choice of stupid popup ad instead of the website's choice of stupid popup ad, I don't see that as a problem for the consumer (although I can see where casalemedia might care). |
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