 NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro
 ·Comcast Business..
 ·Vonage
 ·Cingular Wireless
·Comcast
| reply to qsg1049
Re: Goodbye, CallVantage said by qsg1049:Got my letter today via Fedex instructing me to return the D-link router/ATA via fedex. It came with a pre-paid shipping label... That is interesting considering what their Disconnecting Your Service FAQ says:
»www.callvantage.att.com/help/gen···thta.htm
AT&T CallVantage®
Disconnecting Your Service
What should I do with my TA (Telephone Adapter) after my service is disconnected or moved?
AT&T recommends that you disconnect your TA from your network or ISP equipment and reconnect your network without the TA. You do not need to return the TA to AT&T. The telephone features, jacks, and lights will not work and AT&T CallVantage TAs are not compatible with other services.
This whole shutdown thing does not seem very well coordinated. My attempt to port an AT&T CallVantage number to AT&T Wireless keeps running into snags, and the AT&T Wireless CSRs can't seem to find out why AT&T CallVantage is blocking the number transfer.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
 qsg1049Just Fix ItPremium
join:2003-05-19
Crystal Lake, IL | said by NetFixer:This whole shutdown thing does not seem very well coordinated. My attempt to port an AT&T CallVantage number to AT&T Wireless keeps running into snags, and the AT&T Wireless CSRs can't seem to find out why AT&T CallVantage is blocking the number transfer. I was lucky to port out my number two weeks prior just before they actually sent me the discontinuance of service. Originally, I wanted to stay wit CV until the end. Didn't think before that there might be problem porting but Im glad I did sooner. |
|
FisamoPremium
join:2004-02-20
Apex, NC | reply to NetFixer
I'm curious--have you spoken with anyone at ATTCV to ask them about the number transfer status? Maybe the CV CSRs can look into your account and see records of a port-out request. |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by Fisamo:I'm curious--have you spoken with anyone at ATTCV to ask them about the number transfer status? Maybe the CV CSRs can look into your account and see records of a port-out request. The last thing I did was call the AT&T Wireless Port Administration Center yesterday morning and escalate the problem based on an additional email I got from them over the weekend. AT&T Wireless says that CallVantage is rejecting the port because they have not been given the proper account information (specifically an account number), but the only account information I have is my name and the telephone number, I have never seen an "account number" for CallVantage either on the on-line statement or in my account profile. The AT&T Wireless CSR said that she had escalated the problem and they should have it resolved within a couple of days.
I will wait until tomorrow to see what happens. After that I will call AT&T Wireless again and try to conference them with AT&T CallVantage support.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
FisamoPremium
join:2004-02-20
Apex, NC | Umm... the only account number is the phone number. I don't know why they would reject your port and think that lack of acct# was a viable reason... |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by Fisamo:Umm... the only account number is the phone number. I don't know why they would reject your port and think that lack of acct# was a viable reason... I suspect that the "account number" problem is because CallVantage uses the format "123 456-7890" for the phone/account number on their statement (and probably in their database). AT&T Wireless does not permit spaces or the "-" in their LNP data input form. I just hope that the AT&T Wireless Port Administration Center has some provision to do a manual intervention.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
FisamoPremium
join:2004-02-20
Apex, NC | Have you tried printing out your CallVantage bill and bringing it in to the ATTWS store? |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by Fisamo:Have you tried printing out your CallVantage bill and bringing it in to the ATTWS store? Not yet, but I suppose I might try that as a last resort if going through the official channels does not work.
I just get off the phone after a conference call I setup between CallVantage and the AT&T Wireless Port Administration Center. I originally connected to a very polite CSR at CallVantage who then proceeded to transfer us to a CallVantage "number porting specialist". That person was extremely rude both to me and to the AT&T Wireless CSR, and basically told both of us to kiss off followed by *****click****. I was at least able to verify that AT&T Wireless had been sending the port request to CallVantage (SPID 7125), but CallVantage was not willing to discuss what the problem was or how to remedy the problem. We were just (quite rudely) told that there were proper procedures to be followed, and if AT&T Wireless adhered to those procedures, the port request would go through.
The AT&T Wireless CSR said she was going to escalate the problem to AT&T Management. I'm not holding my breath waiting for a resolution as it is pretty clear to me that CallVantage has already written off its customers and does not give a damn about transferring their numbers (even to another AT&T division). Whether this is "official policy" or just individual CallVantage employees who are pissed about their soon to be unemployed status, I can't say, but the result is the same.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 | Geez, talk about a company at war with itself!!!
NetFixer, you and I probably disagree about the 2nd Amendment, but I gotta admit that this kind of situation sure makes me think! |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| said by PX Eliezer:Geez, talk about a company at war with itself!!! AT&T vs at&t, but it isn't a very even match. Lower case at&t has an overwhelming advantage. In fact there is already evidence that at&t management has been intervening with recalcitrant AT&T. I had a call this evening from an AT&T CallVantage supervisor who apologized for the runaround that I got earlier, and she said that the porting problem should now be resolved. According to her, AT&T Wireless had requested an account transfer rather than a number transfer, and that was what was gumming up the works. A quick check at »www.wireless.att.com/lnp/ now shows "Your port status is: In Progress" instead of previous checks which showed errors (I am still not holding my breath).
said by PX Eliezer:NetFixer, you and I probably disagree about the 2nd Amendment, but I gotta admit that this kind of situation sure makes me think! I had a short lecture ready on responsible firearm ownership ready to post, but I will assume you were joking and save it for another occasion. 
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
PX EliezerPremium
join:2008-08-09
Hutt River
kudos:13 Reviews:
·callwithus
·voip.ms
·Optimum Voice
·Vitelity VOIP
·Gizmo5
| said by NetFixer:I had a short lecture ready on responsible firearm ownership ready to post, but I will assume you were joking and save it for another occasion. »75-Year-Old Woman Takes Hammer to Comcast Office |
|
NetFixerFrom my cold dead handsPremium
join:2004-06-24
The Boro Reviews:
·Comcast Business..
·Vonage
·Cingular Wireless
·Comcast
| Ah, Comcast! That is a totally different situation, Comcast is the epitome of customer unservice.
That is why I am still holding out hope that I can port my primary CallVantage number to AT&T Wireless, because if I can't I will be forced to retaliate by speaking with my wallet and moving all my data and phone service to Comcast and T-Mobile. I may reserve the use of firearms for more dire situations, but I don't take kindly to being screwed. Comcast is the only affordable alternative I have for data connectivity, but my previous experiences with them make switching to them a very painful decision. Covad and their resellers can't supply me with faster than 1536/384 kbps aDSL, and I can't justify/afford T-1 service from Covad.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.
»portscan.dcs-net.net
»nature-pics.com |
|
|
|
qsg1049Just Fix ItPremium
join:2003-05-19
Crystal Lake, IL | reply to NetFixer
said by NetFixer:said by qsg1049:Got my letter today via Fedex instructing me to return the D-link router/ATA via fedex. It came with a pre-paid shipping label... That is interesting considering what their Disconnecting Your Service FAQ says: » www.callvantage.att.com/help/gen···thta.htmAT&T CallVantage®
Disconnecting Your Service
What should I do with my TA (Telephone Adapter) after my service is disconnected or moved?
AT&T recommends that you disconnect your TA from your network or ISP equipment and reconnect your network without the TA. You do not need to return the TA to AT&T. The telephone features, jacks, and lights will not work and AT&T CallVantage TAs are not compatible with other services.
I thought I had the service for more than a year but turned out that my one year is not until Jun '09. So, yesterday, I packed the ATA and went to a nearby Fedex location and dropped it off. |
|
