DallasMike
join:2008-03-20
 ·Vonage
·Time Warner VOIP
| reply to dgroover
Re: persistent quality problems, going to Uverse
Here's an update. Got moved to Uverse. Trying to cancel Vonage. They are telling me that I owe ~$120 in disconnect fees and that I had a 24 month committment??? They never communicated a committment to me. And even if so, to expect me to pay fees for service that doesn't work? This is appalling. If I can't get the fee waived I will lodge a complaint with the BBB, not that it will make much difference. |
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garys_2k
join:2004-05-07
Farmington, MI
·Future Nine Corpor..
·Vonage
| Sorry to hear you got hit by Vonage's semi-stealth cancellation policy. It IS in the TOS:
quote:
6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.
It's possible that you can get some of that credited back when you return your ATA -- I'm not sure. |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| No, no return on hardware after the first 30 days.
So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck.
Maybe others can learn from my mistake:
Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT
It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level.
Buyer beware for sure. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
 ·Comcast
| said by DallasMike  :No, no return on hardware after the first 30 days. So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck. Maybe others can learn from my mistake: Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level. Buyer beware for sure. You used a faulty router.
You agreed to their TOS when you signed up.
It's YOUR fault. Good luck with un-Verse
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1/20/09 = The final day of our Retarded Cowboy President! |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by DallasMike :said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. Yup... truth hurts.
Oh, and you're welcome!
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1/20/09 = The final day of our Retarded Cowboy President! |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | reply to mahermusic
said by mahermusic : You used a faulty router. On what basis do you say that?
We can speculate, but there is no certainty.
Also: Everybody and everything on this world has faults. Do you believe that Vonage has any faults at all, or are they as perfect as could ever be?
If Vonage is the absolute "greatest", if they have no faults and no room for improvement, if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by PX Eliezer : if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? Sounds good. Mods, close off this topic, we're finished!
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1/20/09 = The final day of our Retarded Cowboy President! |
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garys_2k
join:2004-05-07
Farmington, MI
1 edit | No, I don't see why this thread should be closed. The Vonage CSRs are NOT noted for being very helpful, in general, and that is a valid topic for this forum. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey | The Vonage CSR's are probably in a bad mood because they invested in Vonage stock.
Once at $ 17.00 a share, now about $ 0.38 a share (38 cents).
What's that old expression about the shit hitting the fanboys? |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by PX Eliezer :The Vonage CSR's are probably in a bad mood because they invested in Vonage stock. Once at $ 17.00 a share, now about $ 0.38 a share (38 cents). What's that old expression about the shit hitting the fanboys? Ha... you think the Vonage CSR's have any of Vonage's stock? The CSR'S?
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1/20/09 = The final day of our Retarded Cowboy President! |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to garys_2k
i'm sure.
They screwed me over BIG time.
They're the worst excuse for a company there is, right alongside AS&S and eBay. But, at least in AS&S' case, I can see they were clearly incompetent jackasses; not malicious lying bastards. Even as much as i loathe the ebay bored of dictators, and their lying, scheming selves, well, yeah, they might be just as bad. Hard to say for sure. But, needless to say, Vonage has lost me, forever, and will get as much bad publicity from me as possible.
Hey, they deserve it, afterall.  |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it.
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1/20/09 = The final day of our Retarded Cowboy President! |
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ImBatman
join:2004-04-21
Lancaster, CA
| said by mahermusic :said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it. We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| said by ImBatman :said by mahermusic :said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it. We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company. ..or we don't have to read how you weren't able to hook up your little v-portal correctly. Directions can be tough, I know.
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1/20/09 = The final day of our Retarded Cowboy President! |
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