tdrake2175ds
join:2009-03-01
Alpharetta, GA
| reply to tdrake2175ds
Re: [Equipment] Sudden call quality issues with Vonage
Thanks.
I called tech support again yesterday and actually got a really good "advanced" tech. The level 1 tech tried about everything (apparently the first time I called, all the tech did was to change my call quality level). After several tries, I got to the level 2 tech who actually seemed to know a thing or two about networking and VOIP internals. They are sending me out a replacement router (a Motorola refurb unit) to see if that solves the problem.
I am starting to think that it may be comcast itself. When I ran some speed tests from "mycooltools.com" the tech commented that my bandwidth and speeds were way overkill and could probably handle 6 or 7 lines. He also said that comcast tends to be problematic because of their "speed boost" technology they are using.
I'll get my new router on Tuesday and I'll go from there. |
