Acanac Inc
Premium
join:2007-03-05
Mississauga, ON
| reply to T1nART
Re: Is Acanac as good as they claim to be...
From your previous post we only received the modem yesterday. Returns normally end up taking 3-5 business days to reach your credit card once it reaches our accounting department. This is not a matter of us delaying anything it's just the amount of time it takes. We issue the return it goes to the Merchant provider then they send it to the bank and so on. |
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T1nART
join:2009-04-26
Canada | Well... Turns out that accounting have processed the refund on the deposit of the of badass modem.
Good job Acanac! |
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PaulB
@presstran.com | reply to T1nART
Thank you T1nART for the info and sharing your valuable experience.
Cheers,
PaulB |
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T1nART
join:2009-04-26
Canada | No problem Paul.
If I can get what I want and paid for and share it with others, then it will only make things better for all of us.
Cheers,
T1 |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Thanks |
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T1nART
join:2009-04-26
Canada
| Well, it seems that Bell is not without their games!
After the last Bell tech came to my place, everything seemed fine and my connection was getting the top speeds of aproximately 4.2Mb/s down, and 600Kb/s up. The line rate was set to the max of 5Mb/s down and 800Kb/s up.
Now however as it turns, after a week of being on their top rates, they've gradually decreased my upload speeds as each day passes.
Now, the line rate reads: Line Rate - Upstream (Kbps): 704.
Where as when the tech first came and set up the upstream was reading at 800Kb/s.
This shouldn't matter too much but as I am preparing to upload videos on the internet, this is preventing from getting the maximum possible upload speeds.
Bell...Ooops! You've done it again... Played with my internet... and I'm not a satisfied customer... |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| A good 5M/800K DSL could not give you "real" 800k upload on web speedtests even your modem "synchronizes" at 800. Neither 5M download. These values are the theoretical maximums if the line capacity is used 100%. Always, there are some "spare" % occupation should left, so the speeds on web-based tests would be like 4200 and 680 for example.
If the modem syncs at lower than 800, that is another story.
Please send me your Acanac ID. I will check what the "lantern" shows |
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T1nART
join:2009-04-26
Canada
| Well, my upstream is holding at 704KB/s but who knows how long this will last or even when it will go back to what it was when things were first setup my the bell tech. Or is this just a way bell is trying to save bandwidth by lowering everyone's sync to something that's lower than what it's supposed to be.
Line Rate - Upstream (Kbps): 704
So far, it's OK, but if it gets below 700K I'm definately gonna have to voice my concern for the disrespect of not delivering the service that they're supposed to. |
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BellBellBellBell
@teksavvy.com
| Its Bell and its due to using
ANSI dsl mode T1.413 Issue 2
Instead of G.DMT G.992.1
I can reproduce your issue, by just switching my modem to ANSI
It was about a month ago, Bell started changing this mode from 800Kbit to 704Kbit like your noticing. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | Is this something related to IKNS issue or is another stuff?
What about US noise margin? I see more and more cases where CX is just several blocks to the remote but upstream NM is 6dB @ 700k |
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T1nART
join:2009-04-26
Canada
| yeah...
Here:
Mode: G.DMT
Type: Interleave
Line Coding: Trellis On
Status: No Defect
Link Power State: L0
Downstream Upstream
SNR Margin (dB): 8.6 6.0
Attenuation (dB): 9.0 18.5
Output Power (dBm): 9.7 12.5
Attainable Rate (Kbps): 5696 1020
Rate (Kbps): 5056 704
K (number of bytes in DMT frame): 159 23
R (number of check bytes in RS code word): 8 16
S (RS code word size in DMT frame): 1 8
D (interleaver depth): 0 0
Delay (msec): 0 0
Super Frames: 18561753 18561751
Super Frame Errors: 3 1556
RS Words: 1262199262 157774883
RS Correctable Errors: 20114 29078
RS Uncorrectable Errors: 12 N/A
HEC Errors: 3 610
OCD Errors: 0 0
LCD Errors: 0 0
Total Cells: 3762782929 0
Data Cells: 364436942 0
Bit Errors: 0 0
Total ES: 175 0
Total SES: 4 0
Total UAS: 77 0
Any of this info make sense... |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
2 edits | Your modem: Type: Interleave
Bell Lantern for your Line: al1_d5056-5056-384_u800-800-256
(al1=Fast Path - not Interleave)
Sync 5056/704
NM 8/6 db
Att 9/2 db
Occ 81/75%
Looks like IKNS |
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my opinion
@videotron.ca
| said by Acanac PN  :Sync 5056/704 NM 8/6 db Att 9/2 db Occ 81/75% Looks like IKNS Hi PN,
Its possible that he's on IKNS. His stats seem to confirm this (except for his attenuation on the upstream. I noticed IKNS seemed to always show 20.5, his isn't showing this.. maybe things changed since I last looked at IKNS stats).
One other thing I see is this (regardless if he/she is on IKNS):
Downstream
ATTN: 9.0
SNR: 8.6
Speed: 5-meg
Occ: 81
This isn't great given his good attenuation.
his/her occupancy is high and SNR low given his/her attenuation. The stats should be lots better.
Seems like he should be trouble shooting his physical line on his side. If he/she can hook up at the demarc and disconnect the house wiring and paste the stats this would be good. If not, then live with it.
If at the demarc his/her stats don't change testing at the demarc, T1nART should bput in a call to you for Bell to fix it.
Just something I noticed, that's all.
This is a problem waiting to get worse. If T1nART is on a 1-year contract, or plans to stay with DSL and doesn't want service troubles down the road, this should be done. Fix it before problems happen. |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| Thank you for your note.
You know, there is a simple procedure I follow - asking to fix a "trouble".
I understand you, but what trouble could be found there ?
The user in question, actually has a "5M" working DSL connection.
Very often the solution may look like this: "Fixed - forced to AL2 or profile decreased for stable connection"
If you could help me to define the trouble, you are welcome.
Just know, the things like "look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one " ... they just don't work 
--
We Rock |
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T1nART
join:2009-04-26
Canada
| Well well well... I should have known. Things always seems to get worse before they become better.
I put a call in to Acanac support and got a young man by the name of Bryce. I told him about the thread that's been going on, also asking what IKNS is, he checked my line rate, told me that is has to do with the server side, then put me on hold to put a ticket out. I mentioned to him what Acanac PN said in the last message, "look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one" and mentioned maybe Bryce should mention that also in the ticket.
I guess the ticket got to them last night and they changed it because, late last evening I went to check my DSL status and lo and behold. It's much worse than when we first started talking about the upstream rate.
Line Rate - Upstream (Kbps): 512
Line Rate - Downstream (Kbps): 5056
LAN IP Address: 192.168.1.1
Default Gateway: 69.171.130.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sat May 16 10:39:15 2009
Came back this morning, and it's still the same... A measling 512kb/s.
I asked Bryce when bell would be coming by to check the demarc and existing lines, and he mentioned they're off for the long weekend and won't be doing anythng till at least Tuesday.
However, they were still kicking around to send me down to a 512kp/s upstream profile just start off their long weekend with some laughs by the lake at the cottage.
This whole business of getting what you've paid for upfront seems to be a bit of a joke... Why is it that when you want something done, it doesn't get done correctly until a bell guy shows up!?! |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| I think, I did explain on this Forum how the system works.
When you challenge any change on your DSL, the assumption is that you have some TROUBLE. Means, your line is unstable, doesn't work or shows problems. That's why, very often the speeds are decreased - the target is to provide stable and working service "up to 5M" if the situation allows.
I understand your wiling to get the maximum of your DSL.
Sorry about any inconvenience, resulting your or Acanac team actions.
Please, remind me in several days to follow-up your case.
Everything should be adjusted to the optimal state.
Best Regards |
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Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
| And one clarification about:
"look guys, don't play with the profile - go there and check the line or change your IKNS remote machine to a good old one"
Again, the things are NOT simple like that.
I cannot put a similar note on official ticket.
There is a support system.
1.You have trouble.
2.You and support team define the problem.
3.Depending of nature of your problem the request is created to correspondent internal department or partners company.
There is no way Support people your calling, or myself to dictate what actions technicians should do.
The target is working DSL.
Most of the cases, the problems are resolved with reasonable delays and results.
Thanks |
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T1nART
join:2009-04-26
Canada
| This is really annoying...
One thing gets done but something else gets undone.
I told Acanac report to tell Bell to not change my profile. And they've gone ahead and changed it. The uploads is now better but I'm not set to the correct profile for downloads.
Line Rate - Upstream (Kbps): 736
Line Rate - Downstream (Kbps): 4032
LAN IP Address: 192.168.1.1
Default Gateway: 67.212.6.1
Primary DNS Server: 67.55.0.11
Secondary DNS Server: 66.49.220.95
Date/Time: Sat May 16 17:16:12 2009
Can to tell them to take me back up to 5Megs?
Everything seemed stable before yesterday... |
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ThinkThe
@teksavvy.com
| Think the correct term would be to lock you in to the 5056/800 profile, regardless of errors.
They don't effect you and you don't care if they ever do.
Profiles are automatically adjusted by the system, when your snr goes below a certain point, or your line produces over a certain # of errors.
They system is in place to help make sure you have a stable connection, as annoying as it is.
If you complain, at all, its assumed you want your line mapped and put on a stable profile.
You need to word what you say carefully, if what you really want is a un-stable , but 5056/800 profile, regardless of errors. |
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ThinkThe
@teksavvy.com | Bell would be the ones doing the assuming btw
Since everything to do with your lines profile, is under the control of Bell.
Acanac, would have to contact Bell for any changes. |
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