mahermusic
join:2001-07-06
Chesterfield, NJ
 ·Vonage
 ·Comcast
| reply to ImBatman
Re: persistent quality problems, going to Uverse
said by ImBatman  :said by mahermusic :said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it. We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company. ..or we don't have to read how you weren't able to hook up your little v-portal correctly. Directions can be tough, I know.
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1/20/09 = The final day of our Retarded Cowboy President! |
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Mediocrates
join:2008-05-27
Raleigh, NC
 ·Sprint Mobile Broa..
·Vonage
·AT&T CallVantage
| reply to DallasMike
Well I live with a bunch of intolerant passive aggressive technophobes who, when getting something unlimited for virtually free, spend most of their days whining and complaining that it's not perfect enough. When they pick up the phone and it's not instantaneous mind meld 3-d holographic quality they instantly tell me it's something I did, e.g. bought the service, it sucks etc etc. Never mind that the person they're talking to is on their cell phone in a tunnel. Having said that, another one of my group runs bit torrent morning noon and night and absolutely refuses to understand what I'm talking about when I tell him to throttle the bandwidth down so of course all isochronous traffic, i.e. VoIP suffers.
To be honest I'm ready to throw my hands up and tell them to go back to POTS, even if it's 10x the cost. I'm just sick of people who can't tell the difference between a computer and "The Internet" screaming about every stupid trivial nonsense that pops into their heads. |
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habskilla
join:2005-09-19
Moncton, NB | reply to DallasMike
DallasMike
Was your vonage device a v-portal? If it was a simple rollback of firmware would have fixed your problem
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GO LEAFS GO (all the way to the golf course) |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to mahermusic
said by mahermusic :said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it. We know we know, you're in love with vonage. Please dont put it in your signature, so we DON'T have to read about your infatuations with a crap company. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to ImBatman
said by ImBatman :i'm sure. They screwed me over BIG time. Uggggggghhhh.... Yes, we know... WE KNOW... You hate Vonage. Please put it in your signature so we all can read it.
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1/20/09 = The final day of our Retarded Cowboy President! |
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ImBatman
join:2004-04-21
Lancaster, CA
| reply to garys_2k
i'm sure.
They screwed me over BIG time.
They're the worst excuse for a company there is, right alongside AS&S and eBay. But, at least in AS&S' case, I can see they were clearly incompetent jackasses; not malicious lying bastards. Even as much as i loathe the ebay bored of dictators, and their lying, scheming selves, well, yeah, they might be just as bad. Hard to say for sure. But, needless to say, Vonage has lost me, forever, and will get as much bad publicity from me as possible.
Hey, they deserve it, afterall.  |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to PX Eliezer
said by PX Eliezer :The Vonage CSR's are probably in a bad mood because they invested in Vonage stock. Once at $ 17.00 a share, now about $ 0.38 a share (38 cents). What's that old expression about the shit hitting the fanboys? Ha... you think the Vonage CSR's have any of Vonage's stock? The CSR'S?
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1/20/09 = The final day of our Retarded Cowboy President! |
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mir
join:2000-09-08 | reply to DallasMike
With U verse
All you had to do is
Have AT&T assign a Public IP which they can do it in 5 sec if you give them MAC number of your Vonage Device (found underneath the Device)
Problem sloved |
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mir
join:2000-09-08 | reply to DallasMike
With U verse
All you had to do is
Have AT&T assign a Public IP which they can do it in 5 sec if you give them MAC number of your Vonage Device (found underneith the Device)
Problem solved |
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PX Eliezer
Premium
join:2008-08-09
New Jersey | reply to garys_2k
The Vonage CSR's are probably in a bad mood because they invested in Vonage stock.
Once at $ 17.00 a share, now about $ 0.38 a share (38 cents).
What's that old expression about the shit hitting the fanboys? |
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garys_2k
join:2004-05-07
Farmington, MI
1 edit | reply to mahermusic
No, I don't see why this thread should be closed. The Vonage CSRs are NOT noted for being very helpful, in general, and that is a valid topic for this forum. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to PX Eliezer
said by PX Eliezer : if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? Sounds good. Mods, close off this topic, we're finished!
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1/20/09 = The final day of our Retarded Cowboy President! |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | reply to mahermusic
said by mahermusic : You used a faulty router. On what basis do you say that?
We can speculate, but there is no certainty.
Also: Everybody and everything on this world has faults. Do you believe that Vonage has any faults at all, or are they as perfect as could ever be?
If Vonage is the absolute "greatest", if they have no faults and no room for improvement, if Vonage is always right, and if dissatisfied customers are always wrong, then why ever bother discussing anything? |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to DallasMike
said by DallasMike :said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. Yup... truth hurts.
Oh, and you're welcome!
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1/20/09 = The final day of our Retarded Cowboy President! |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| reply to mahermusic
said by mahermusic :You agreed to their TOS when you signed up.
It's YOUR fault. Thanks for the post - you have succinctly summed up the Customer Service philosophy Vonage expressed to me. |
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mahermusic
join:2001-07-06
Chesterfield, NJ
·Vonage
·Comcast
| reply to DallasMike
said by DallasMike :No, no return on hardware after the first 30 days. So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck. Maybe others can learn from my mistake: Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level. Buyer beware for sure. You used a faulty router.
You agreed to their TOS when you signed up.
It's YOUR fault. Good luck with un-Verse
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1/20/09 = The final day of our Retarded Cowboy President! |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| reply to garys_2k
No, no return on hardware after the first 30 days.
So the fact that I've been working with their tech support since day 1 to resolve issues, which were never resolved, doesn't count in their book. 30 days have passed, so I'm out of luck.
Maybe others can learn from my mistake:
Vonage HAS A LONG-TERM COMMITTMENT THAT MAY NOT BE OBVIOUS UP FRONT
It does not matter to Vonage whether your service works or not, you will be held to every term in the TOS. They tell me there is no way to waive any fees regardless of satisfaction level.
Buyer beware for sure. |
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garys_2k
join:2004-05-07
Farmington, MI
·Future Nine Corpor..
·Vonage
| reply to DallasMike
Sorry to hear you got hit by Vonage's semi-stealth cancellation policy. It IS in the TOS:
quote:
6.5 Fees upon disconnection.
(a) Disconnection by you. If you attempt to disconnect service before the end of your current service term, you will be responsible for all the charges for your current term, including unbilled charges, plus any disconnection fee. In addition, if you disconnect service that is based on a commitment before the end of the commitment, you agree to pay us the applicable recovery fee.
It's possible that you can get some of that credited back when you return your ATA -- I'm not sure. |
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DallasMike
join:2008-03-20
·Vonage
·Time Warner VOIP
| reply to dgroover
Here's an update. Got moved to Uverse. Trying to cancel Vonage. They are telling me that I owe ~$120 in disconnect fees and that I had a 24 month committment??? They never communicated a committment to me. And even if so, to expect me to pay fees for service that doesn't work? This is appalling. If I can't get the fee waived I will lodge a complaint with the BBB, not that it will make much difference. |
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dgroover
join:2004-12-30
Avon, IN | reply to DallasMike
have them roll your firmware back to the previous version. I was having the same problem with drops outs and it solved the problem. |
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