Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
 ·AT&T U-Verse
| reply to rzaruba
Re: [Scam] Supportonclick.com scareware scam
said by rzaruba  :The antivirus antispyware folks have now started advertising on the local NYC radio stations. I think we can be pretty sure of their scam status. Kind of like how Ascentive has been advertising finallyfast.com on TV. And both sites seem to operate in a similar manner, through scareware.
But supportonclick.com gets a lower Web Of Trust rating than even finallyfast.com, with Reputation Ratings no better than 5. In fact, the HP Hosts blog called them out as a telephone scam abusing Malwarebytes' name: »hphosts.blogspot.com/2009/03/sup···-by.html
The site is in HP Hosts.
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"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)
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Jimbow
@rr.com | reply to Doctor Four
Yes, I was hit. I let them have access to my computer to clean it up. Now, I wonder, what did they harvest from the computer? (e-mail addresses, I guess?) Can they get back on it? Can I block them from further access? |
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garys_2k
join:2004-05-07
Farmington, MI
 ·Future Nine Corpor..
·Vonage
| said by Jimbow :
Yes, I was hit. I let them have access to my computer to clean it up. Now, I wonder, what did they harvest from the computer? (e-mail addresses, I guess?) Can they get back on it? Can I block them from further access?
I'd do a root kit scan, at the least, but if you really want to be secure then nuke and pave is the best option. Save all of your essential non-executable files and start over with a drive reformat, then rebuild from there. |
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88172579
join:2009-11-02
1 edit |  reply to SnowyOne
i agree with laura as i had my PC problem solved by a ht tp://supportonclick.com technician. my PC was running like a snail and as i opted for the service that they offered the technician took control of my PC and made it pretty fast. awesome!
we, working people don't have enough time to bother about regular PC problems. so why not resort to a company who take immense care about each and every PC problem? there are many companies out there who provide remote online support but i personally was helped by this supportonclick technician named George, i still remember. so i don't think they are a scam.
anyways, opinions differ. i only place my one.
adiós  |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| said by 88172579 :i agree with laura as i had my PC problem solved by a » supportonclick.com technician. my PC was running like a snail and as i opted for the service that they offered the technician took control of my PC and made it pretty fast. awesome! Oh come on, you just posted that you were unable to install Windows 7 and had to get the brand new Operating System configured to install it, now all of a sudden it was also slow as molasses and supportonscamclick helped you fix that after supportonscamclick magically configured Windows 7 to install on your PC? I have never heard of an OS needing configuration before installation. I don't think that is humanly possible. It sounds like they installed rootkits and malware on your system. Enjoy your banking details and credit card numbers being shared in Hyderabad, India.
said by 88172579 :we, working people don't have enough time to bother about regular PC problems. so why not resort to a company who take immense care about each and every PC problem? there are many companies out there who provide remote online support but i personally was helped by this supportonclick technician named George, i still remember. so i don't think they are a scam. anyways, opinions differ. i only place my one. We? You must be Laura too as otherwise you are an "I", not a "we" unless you are a MPD shill. Can Laura come out and play now?
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL
3 edits | reply to 88172579
said by 88172579 :i agree with laura as i had my PC problem solved by a >http://supportonclick.com technician. my PC was running like a snail and as i opted for the service that they offered the technician took control of my PC and made it pretty fast. awesome! we, working people don't have enough time to bother about regular PC problems. so why not resort to a company who take immense care about each and every PC problem? there are many companies out there who provide remote online support but i personally was helped by this supportonclick technician named George, i still remember. so i don't think they are a scam. anyways, opinions differ. i only place my one. adiós Hi Morris Watson, can I call you Morris?. That is a very WASPy name for someone whose native language does not appear to be English. Are you by chance posting from HQ?. It is not cool to post without a disclaimer.
So how did you first make contact with them. Did they find you, or did you find them?. How much did they charge you?.
==========================
Registration Service Provided By: EASY SPACE
- AN ISO 9001 CERTIFIED COMPANY
Contact: +91.3324600488
Website: www.ezspl.com
Domain Name: SUPPORTONCLICK.COM
Registrant:
Pecon Software Ltd.
Pecon Software Ltd. (peconcal@vsnl.net)
En-27, Salt lake Sector-V
Kolkata
West Bengal,700091
IN
Tel. +91.03340101601
Creation Date: 20-Feb-2006
Expiration Date: 20-Feb-2011
61.8.157.108 [reverse DNS - mail.supportonclick.com]
01. Concernforcalcutta.org
02. Onlinesupportonclick.com
03. Pcsupportonclick.com
04. Pcsupportonclick.net
05. Remotesupportonclick.net
06. Soc321.com
07. Supportonclick.co.uk
08. Supportonclick.com
09. Supportonclick.info
10. Supportonclick.net
11. Supportonclick.org
==========================
So why do so many people report that they receive unsolicited calls from Supportonclick.com claiming that they are calling from Microsoft ?
quote:
nancy - 27 Aug 2009
.....
..
This company called my house to report that we had a serious problem with our computer, one that could cause it to crash.
...
========================
Siu - 4 Sep 2009
I got a call 9/3/9 from someone with Indian accent claiming to be a rep of Microsoft and that there is a virus that they need to take care of. I asked how he got my unlisted number, he said it's from Microsoft.
========================
axn - 10 Sep 2009
On 9/9 Bryan Smith called said he was working for Microsoft. His number is 800-698-9034. He directed us to >www.gotoassist.com/ph/supportonclick
»800notes.com/Phone.aspx/1-800-698-9034
From the DOC of the Government of Western Australia:
»www.commerce.wa.gov.au/ConsumerP···com.html
Also:
»hphosts.blogspot.com/2009/03/sup···-by.html
and:
»800notes.com/Phone.aspx/1-212-796-4064
What do you think, Morris ?
MGD |
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88172579
join:2009-11-02
| reply to Doctor Olds
i suppose you have little knowledge about computers. i meant to say there are certain system requirements for installing Windows 7. thats what i didn't know and got enlightened with the info provided by the technician. another thing is i had just tried to share two different experiences of mine. plz don't mess up these two. once my PC was running really slow. i followed their suggestions and it was accelerated and the other one is the Windows 7 installation issue that i discussed.
and for your kind information, i don't know who this laura is. i didnt even know her name until you mentioned her name and i visited her profile to check whether i am right. did you check her account status? she hasn't visited the forum atleast for six weeks!!!!!!!
i really got help for my computer from supportonclick technicians in the past and hope to get so in future too. i have a lot more to say about them because »supportonclick.com technicians were really helpful to me. andd i dont fear to share my credit card info with anyone who will give me a quality service.
byeeeee... |
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MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL
1 edit | said by 88172579 :........ andd i dont fear to share my credit card info with anyone who will give me a quality service. byeeeee... LOL !!!
Your hilarious Mr. Watson, give my regards to Mr. Holmes
MGD |
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88172579
join:2009-11-02
1 edit | reply to MGD
hello MGD,
its upon me what name i will use in my profile. well, you can call me morris if you wish. as i got through your post, i got to know that you know a lot about ht tp://supportonclick.com but sorry to say that i am not gonna enrich your knowledge bank with my personal valuable information.
yes, they were quite helpful to solve my PC problems and i fear not to state that clearly. quality service doesn't require an address, it always runs global. anyways, i was not cheated by the. that only i can tell you.
bye. |
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MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL
2 edits | Look, there are some people who have reported that they had PC problems corrected by Supportonclick. The Indian company Pecon Software has been in business for some time.
Here is the problem Morris:
»chennaionline.com/jobs/detail.as···id=21523
They are running a high incentive telemarketing operation. Clearly the unsolicited calls are being made by commissioned sales people who are routinely pretending to be from Microsoft and other companies. If they lie about who they are, then they will also tell other lies.
This is a common complaint:
Re: 'SupportOnClick' Remote PC Repair service launched in India by Pecon Software
quote:
Does anyone know an email address for the managing director of this company? I understand it is Mr.M.K.Shah. I am not happy with the way my father has been bullied and lied to to purchase this service and would like his money refunded and no one seems to want to help me.
-------------------------
Re: 'SupportOnClick' Remote PC Repair service launched in India by Pecon Software
---------------------
Thanks for the reply. I have those details but no one seems to want to help me. I was hoping for someone's address who is higer up the food chain.
Thanks
»forums.techarena.in/web-news-tre···8159.htm
That business model of cold calling consumers, and masquerading as Microsoft, then telling them that they have computer problems that need to be fixed, may generate high sales commissions to the liars. But it is a quick way to ruin your business model. Word spreads around the globe, and fast.
Whichever corporate executive at Pecon thought this plan up, needs to be fired, and sent over to AT&T's Indian call center. They will fit in nicely there. You cannot undo that kind of agressive telemarketing damage with sponsored "I am a happy customer" postings. There may well be a few real satisfied Laura's out there, but they pale in comparision to the others.
MGD |
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MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL
| reply to 88172579
said by 88172579 :hello MGD, its upon me what name i will use in my profile. well, you can call me morris if you wish. ... That is part of the problem Morris, you have to unlearn what the global corps, and your own expatriates taught you when they first decided to move call centers abroad. Some executives from these global cost cutting corporations are not that smart either. They thought that consumers could be easily fooled if the workers at the exported call centers would adopt Anglo names, and give their best rendering of the King's English.
A ruse will always make people suspicious. One of the components of establishing credibility is honesty. When calling use your real name, and say where you are from, and the real name of the company. On the contrary, the majority of consumers are not stupid, If you do not think that they will do business if you say you are Raj calling from Bengal, then I doubt they will fall for this is "Edward" with a foreign accent either.
Dump the heavy handed scam oriented cold calling business model. Most consumers should not let any unsolicited caller access their computer via a remote session, even if you claim to be Bill Gates.
Go back to the drawing board and do it the right way.
MGD |
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88172579
join:2009-11-02
| dear MGD,
see i am here just to share my own experience. well, you are enriching my knowledge bank anyway. i didn't even know that supportonclick the website of an Indian company as you have mentioned. after i saw your post, i just searched over the web to find it true. i pity for those who have been cheated anyway.
but i think i can always have the liberty to share my own experience. as of accent, it should not be given priority against quality service that i availed in real.
respecting your personal opinion again.
byeeeeeeeeeeeee.... |
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Whip
join:2009-01-23
Califon, NJ
| And yet not one of you can tell us how someone in the middle of nowhere that nobody knows somehow mysteriously knows that someone's computer thousands of miles away may be 'running slow' or 'infected'.
Who exactly monitors every single persons' computer in the world by the way? |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
3 edits | reply to 88172579
said by 88172579 :i suppose you have little knowledge about computers. i meant to say there are certain system requirements for installing Windows 7. thats what i didn't know and got enlightened with the info provided by the technician. another thing is i had just tried to share two different experiences of mine. plz don't mess up these two. once my PC was running really slow. i followed their suggestions and it was accelerated and the other one is the Windows 7 installation issue that i discussed. and for your kind information, i don't know who this laura is. i didnt even know her name until you mentioned her name and i visited her profile to check whether i am right. did you check her account status? she hasn't visited the forum atleast for six weeks!!!!!!! i really got help for my computer from supportonclick technicians in the past and hope to get so in future too. i have a lot more to say about them because » supportonclick.com technicians were really helpful to me. andd i dont fear to share my credit card info with anyone who will give me a quality service. byeeeee... Then you would be again 100% wrong (notice that repeated pattern forming) since I've been installing Operating Systems since the 8086 processor (running at a blazing 10 MHz) was the fastest CPU around that money could buy. Installing an OS back then was performed by issuing the command line command of "sys c:" at the floppy A: prompt then typing "copy a:\command.com c:\" and next change to the C: prompt typing "C: enter" then typing "MD DOS" then changing to the DOS folder with "CD DOS" and finally typing "copy a:\*.*" to place everything on the hard disk from the floppy. There was no"setup.exe" for the hudled masses that are scared of command prompts. Then you edited the AUTOEXEC.BAT plus the CONFIG.SYS files to load mouse drivers, set video card resolution, load SCSI drivers and Netware drivers at startup. Now that was configuring a system and it occurs AFTER installation, always has. But you would not know any of that since a mouse driven OS was too complex and advanced that supportSCAMonSCAMclickSCAM.comSCAM had to remote install it for you even though it automatically configures itself. At least that is what you claim and expect us to swallow that story hook, line and sinker. Not going to happen. 
If you look again, you mentioned "her" "your other" name before I did in your post that is above mine (that means prior to). Now will you switch over to Laura and let her control the body for awhile? You've had 6 weeks control, let her out!!! Time for you to be dormant again a while.
My goodness, the shill is out tonight. Must be the lunar phase. How is the weather over on the other side of the planet? Have a good juicy medium rare hamburger with cheese and bacon if you claim you are American or if you claim you are English have you eaten a good blood pudding and a fresh haggis? Tasty. Oh, Curry flavored Curry? Tofu flavored Curry? What are those?
I really, really like your made up story about Windows 7 needing configuration before installing, that is such a good one. Requirements is hardware and you previously posted your Window 7 had to be "configured" as you were unable to install it. Forget already? Did you open the DVD at the molecular level and flip the configuration toggle bits with the help of supportSCAMonSCAMclickSCAM.comSCAM? I hear supportSCAMonSCAMclickSCAM was created to be "all scams, all the time" and when the doors close you can get your old rickshaw position back easily at Hyderabad Rickshaw and Mule rentals. Keep those patent leather strap sandals polished up now as appearances count.
I see how supportSCAMonSCAMclickSCAM lost their very short lived Affiliate Account with the legitimate company Malwarebytes for not following BASIC rules of HONESTY and INTEGRITY not to mention misleading people to outright lying in order to make a sale. Threat based support, that's a business plan set to fail.
»www.malwarebytes.org/forums/inde···ic=11156
Have a nice relaxing swim in the Musi River this morning. Please do drink the water, lots and lots of it. It has cleasing properties for the body and soul, at least that's what I hear. 
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
·AT&T U-Verse
1 edit | reply to Doctor Four
No amount of shilling is going to make this topic disappear from the first page of Google search results for supportonclick. (This topic is the 4th hit.) And even with the site itself being the first search hit, the next three all indicate this is a scam, and nothing is going to change that.
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"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)
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Oleg
Bellsouth Fastaccess
Premium
join:2003-12-08
Birmingham, AL | reply to Doctor Four
There are sure so many fools »www.supportonclick.com/testimonial.php |
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SnowyOne
Premium
join:2003-04-05
Kailua, HI
 ·RoadRunner Cable
 ·Clearwire Wireless
| Calling a victim a fool isn't nice.
We all have different skill levels in different areas. |
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Doctor Four
My other vehicle is a TARDIS
Premium
join:2000-09-05
Dallas, TX
·AT&T U-Verse
| said by SnowyOne :Calling a victim a fool isn't nice. We all have different skill levels in different areas. He might not mean the victims. Those testimonials are almost certainly from shills/affiliates for the company, and not the victims of the scam.
They would be more likely to post somewhere like complaintsboard.com, and not supportonclick.com.
--
"The trouble with computers, of course, is that they are very sophisticated idiots." - Doctor Who (from Robot)
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to Oleg
I don't see any fools there, but they sure fooled you hook, line, and sinker if you think a person in the UK wrote like this.
quote:
Ian Stewart
United Kingdom
I have in touch with some of your technicians over the passed few days and would particularly like to bring to your attention one in particular, SAM. He has the "patience of Job" to quote a biblical expression.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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MGD
Premium,MVM
join:2002-07-31
Fort Lauderdale, FL
4 edits | reply to 88172579
Yo Morris,
The more you look at this supportonclick.com operation,
61.8.157.108 [reverse DNS - mail.supportonclick.com]
01. Onlinesupportonclick.com
02. Pcsupportonclick.com
03. Pcsupportonclick.net
04. Remotesupportonclick.net
05. Soc321.com
06. Supportonclick.co.uk
07. Supportonclick.com
08. Supportonclick.info
09. Supportonclick.net
10. Supportonclick.org
and its sister group:
121.247.134.138 [reverse DNS - 121.247.134.138.kolkata-static.vsnl.net.in]
01. Systemrecure.co.uk
02. Systemrecure.com
03. Systemrecure.net
04. Systemrecure.us
.. the more you see that it is a SCAM and FRAUD. The overwhelming reports from consumers in the US the UK and Australia, clearly show that suppoeronclick, et all, lie, cheat, and scam consumers.
Repeated reports show that the cold callers not only pretend to represent Microsoft, bu that they also tell the victims that they already know that their computers have problems. A fact that they could not know, a totla lie and scam. Victims also report that the caller attempts to convince them that hey are infected by instructing them to go to start -> run, type prefetch virus.
From the UK:
quote:
22-05-2009, 4:21 PM
ericsbird
MoneySaving Newbie
My friend has just had such a phone call and was scammed out of £170 for three years subscription of god knows what. They told her that they had remote access to her computer and that they could see that she had problems that needed fixing. The completely convinced her that
a: they were from Microsoft
and
b: that the problems were serious.
After telling her to cancel her payment with her credit card (paypal) I then called them and told them exactly what I thought of them. They 'say' they will cancel the payment, but it took me 20 minutes on the phone to India - heaven knows what that will cost me! Does anyone know who to report this to, to get it stopped? At the very best, the company may be legitimate and my friend was simply mis-sold the product. At worst its an insidious scam preying on those who dont understand computers enough to contradict what they've been told!
»forums.moneysavingexpert.com/sho···=1613667
Supportonclick.com victims from Australia:
»forums.whirlpool.net.au/forum-re···308.html
to the UK:
»www.digitaltoast.co.uk/supporton···ure-scam
All report the same lies and scam tactics. Some have even recorded the calls.
You know what else 88172579 ?
The admin on the UK website digitaltoast.co.uk confirmed that the shill accounts of posters claiming to be "satisfied customers" were posting from Indian IP addresses at the company HQ:
quote:
blog digitaltoast 3 months ago
In case anyone reading this hasn't figured it out, let's take a quick look at the 4 commenters who found the Systemrecure service useful, out of the other 108 who didn't:
Roger: WHOIS - 115.187.39.8
Location: India [City: Calcutta, West Bengal]
Lee: 121.246.189.49
Location: India [City: Calcutta, West Bengal]
Here's Roger again: 115.187.38.99
Location: India [City: Calcutta, West Bengal]
Heeeeeres Larry! 115.187.38.99
Location: India [City: Calcutta, West Bengal]
It's great that Larry and Roger managed to get help - TWICE!
Their on the same PC, or in the same office, at least...
ref: »www.digitaltoast.co.uk/supporton···ure-scam
What do you think of that Morris Watson ?? Who would have thought that shills for the scammers and fraudsters in India, would enroll on forums and pretend to be satisfied customers. Look Morris Watson, they even use Anglo names, Larry, Rodger, and Lee.
I am sure glad you decided to post Morris. You know what else Morris, your employer uses a business support account at Logmein.com to access the victim's computers. In my opinion the reputedable logmein should cancel supportonclick's account. Not only that Morris but any companies that have a business relationship with Pecon should be lobied by consumers to sever that relationship. Do you think that they are compiling lists of consumers to call by compromising other data that they have from business customers.
from circa 2006:
quote:
Pecon Soft plans call centre
Our Bureau
Wednesday, Jun 28, 2006
Kolkata , June 27
The Kolkata-based Pecon Software Ltd has announced the setting up of a business process outsourcing (BPO) centre at the Salt Lake Electronics Complex here at a total investment of Rs 25 crore. While initially the BPO centre would be a 60-seater call centre, operations therein would be ramped up to 200 seats within the next 2-3 years.
Speaking to newspersons here, Mr Mahesh Shah, Managing Director of the Pecon Group, said the group had two companies under its fold.
While Pecon Infotech was engaged in providing IT solutions, Pecon Software was engaged in providing customised software solutions and applications and IT enabled services. Within the next six months, Pecon Software would scale up its capabilities to offer knowledge processed outsourcing (KPO) solutions as well.
Mr Shah said for its BPO operations Pecon Software had bagged firm orders from telecom, mortgage, entertainment and insurance companies based in the US.
Ref:»www.blonnet.com/2006/06/28/stori···1300.htm
I wonder if they "re bagged" the data from these companies to be used for "other" projects.
So 88172579 do you think that you have helped the scamming and fraud reputation of Pecon and supportonclick by posting here?
MGD |
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