mswatcher
join:2009-03-26
Stamford, CT
| Be Careful of Vonage America Be Careful of Vonage -
Last weekend I called around and called Vonage America to inquire about a dial up trial and service which was informed they were going to send me the package and bill me after 30 days trial. Nothing was are received or used however
Three days later I had 45 debits from my checking account from them.
44 times of $11.01
1 of 24.48 Start up fee
thus adding an overdraft fee and stop payment fee because of overdrafts it would have effected for payments that I have authorized and still have not had my situation resolved from my bank from fraud and extra charges.
It is crazy that this happened and also that a bank would allow all these fees to go through.
I am writing to warn you about this company and help avoid trouble with anyone else about this in the future and have chosen a more reputable broadband AT&T service for my business.
Did anyone else have this happen to them and how did they best resolve it. | |
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 priller
join:2000-10-20
Gainesville, VA | Re: Be Careful of Vonage America
So, you are saying that in one week's time you were billed a total of $508.92?
And just what were debits of $11.01 for?
What you have posted is too bizarre to be believed. Got a screen shot of all the charges? | |
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mswatcher
join:2009-03-26
Stamford, CT
| It's true and I got the bank to delete all the $11.01 charges but still have the 24.28 start up fee, overdraft fee and stop payment fees left. I put in a request to the bank to dispute these costs but it takes 7 - 10 days and I couldn't believe it until I saw it. I was going to pay a car insurance bill and way I shocked to find out I was overdrawn and how. That is why I'm telling you it could happen to you and be careful. | |
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mswatcher
join:2009-03-26
Stamford, CT
| thank you for that report. i phoned the bank when i saw it and they said to contact vontage. so i did and was told there is no record of my account and that they would call back in 2 hours. they never did. i sent them an email and same thing about no record of me was their reply and sent them a copy of the statement along with it but the ref of the debit was with their phone number for proof it was from them. i have contacted them 3 times by email and once per phone and no reply in two days. the debits were on the 23rd march and my bank says i have to pay for the stop payment because i asked for it but have to contact vontage and i don't think i will get anywhere but it's under dispute. i hope it's not common but even if it was a mistake the least they could do is reply and was just warning people. | |
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mir
join:2000-09-08
| said by mswatcher  :Be Careful of Vonage - Last weekend I called around and called Vonage America to inquire about a dial up trial and service which was informed they were going to send me the package and bill me after 30 days trial. I smell RAT here
Why some body call Vonage for Dial up
Vonage is the compnay who offer VoIP on YOUR Hi-Speed connection
Asking them for Dial Up connection is beyond my grasp! | |
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snolsen
join:2004-01-10
Hanford, CA | Re: Be Careful of Vonage America Yep, sounds like BS. | |
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| ImBatman
join:2004-04-21
Lancaster, CA
| Vonage IS a rat.
I purchased a wireless "Vonage device" NEVER got the rebate. It didn't work (supposedly that model was defective; but, last i checked Best Buy still sold it). Vonage did refund the money, so, in that sense, I got my money back.
BUT...
After several months of complaining about the piss-poor service, and being lied to about billing issues, I decided to cancel. Despite the corporate office having verified the tape, and my claims were true, I was told "We still cannot honor that". So, piss on them for lying to me not once, but twice.
THEN, when I cancelled, I was charged for the equipment I returned, AND a cancellation fee, which I was told several times I would not be required to pay, because I purchased my equipment, returned equipment, and was not under any time frame contract.
Lies 3,4 and 5.
After getting off the phone with Vonage, I called my CC co to stop the charges before they went through, but, they had already gone thru! Not even 10 minutes later!
Vonage can go to hell for all I care.
Btw, interesting how I had gotten dropped 30-50 times a day (literally, NO exaggeration) with Vonage, but, when I went with Time Warner's digital phone, I have been dropped maybe 10-20x in almost a year's time! Of course, my friend has Vonage, never once a poblem with his connection or his phone service. Had they not lied to me, I could have and would have chalked it up to bad sevice area, and if I moved, I would have returned. But, lie to me? Oh hell no! They got a couple hundred bucks, and thats it. Vonage can go to hell for all I care. I'd rather go back to smoke signals than use them | |
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mswatcher
join:2009-03-26
Stamford, CT
| Yes That was Vonage that didn't even give the decency to reply and thank goodness for the bank. I just wanted to warn people. They do Dial up and Broadband and wouldn't trust them for either. I just wanted to warn people of my experience. I hope you have a nice weekend. J | |
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| | mswatcher
join:2009-03-26
Stamford, CT | Re: Be Careful of Vonage America Call them up and find out yourself. 1-866-243-4357. | |
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NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
Murfreesboro, TN
 ·AT&T Southeast
 ·Vonage
 ·Cingular Wireless
·AT&T CallVantage
| Re: Be Careful of Vonage America said by PX Eliezer :The original poster said that this was Vonage Dial-Up internet access. Covad would not be involved with dial-up. ----------------------------------------------- Please re-read all of the posts, then tell me if any of this story makes any sense to you. Vonage provides phone service over the internet, NOT internet service itself. At least not Dial-Up. The OP's story is indeed fishy, but I was replying to your statement that "They do not provide internet ACCESS by any method".
And BTW, Covad does indeed offer dial-up service. It is automatically provided to all their broadband customers, and it can also be purchased as a stand-alone product even though it is not advertised on their web site. I would think that since Covad automatically provides dial-up service to their own broadband customers, that it would not be inconceivable that it would also be offered to the joint Covad/Vonage customers.
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History does not long entrust the care of freedom to the weak or the timid.
-- Dwight D. Eisenhower
»portscan.dcs-net.net
»nature-pics.com | |
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| | | | | rosscraig
join:2007-10-29
Trenton, ON | Re: Be Careful of Vonage America I can't have the money owed to Vonage to come out of my checking/savings account. I had to give them my credit card number. I find it strange that the OP was able to have his payment to come out of the bank. | |
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| | | | | | | rosscraig
join:2007-10-29
Trenton, ON | Re: Be Careful of Vonage America Maybe Visa/MC do offer those ATM cards here in Canada, I have a credit card and an ATM card so never needed to enquire about them. | |
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| | | | | | | | garys_2k
join:2004-05-07
Farmington, MI
·Future Nine Corpor..
·Vonage
| Re: Be Careful of Vonage America said by rosscraig :Maybe Visa/MC do offer those ATM cards here in Canada, I have a credit card and an ATM card so never needed to enquire about them. If your ATM card has a Visa or MC logo, it can be used with Vonage. | |
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jeffster1970
Whatta Ya Think About Dat?
Premium
join:2004-04-01
Kitchener, ON
clubs: 
·magicjack.com
·Vonage
·Acanac
·Bell Sympatico
| The Mastercard (Visa)/Chequeing Card was available in Canada a long, long time ago. This was at the time that stores only took credit cards, money or cheques. Then came the credit card cheque debit card, but 3 or 4 years later, interac came around, and everyone could use the Debit Card to make purchases everywhere, so no need for the credit card debiting your chequeing account anymore. That was a mouth full. Anyway, I am not sure why Vonage and companies like Sirius have issues using Canadian banks, but I gather they think the credit card thing is a lot easier.
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"I think there is a world market for maybe five computers."
Thomas Watson, chairman of IBM, 1943 | |
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| | mswatcher
join:2009-03-26
Stamford, CT
| Re: Be Careful of Vonage America I know my story sounds strange but it did happen and I had to go to the Better Business Bureau to resolve it. I'm sure that they have good reports as well on Vonage. Unfortunately, my only experiences with them were bad. Vonage over debited me incorrectly, couldn't find me in their data base when I called for over a month and didn't completely resolve the monies they owed me until BBB came to help and now they are cooperating I hope. I went to Broadband and AT&T as I was researching places because of cost and thought Cablevision in Ct while very good was way too expensive which started my search. Once I went to Broadband from Dial up their was no way to go back to Dial up I decided. Broadband is so much better generally. Good luck Mahermusic with your experiences with them and thought it was important to let people know so others might be careful as I was shocked needless to say when I saw my bank statement from them and just be aware about it. | |
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dodgetech2
join:2002-01-01
Gouldsboro, PA | I smell a troll.... | |
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