cfdstocks
join:2001-04-28
Mountain View, CA
 ·CYBERONIC INTERNET..
| Anyone know a strategy to request a service upgrade.
I am a long time covad/cyberonic subscriber who is fairly far from the CO. As a result I have pretty low margins. I currently have 1.5/768 service, and would like 3/768, but have been refused because of my distance and margin. However, when all of the cyberonic accounts were switched from Worldcom to Covad, I signed up for the 6/768 offer. What I found was while provisioned at 6/768, I would usually train at 3.5/768, and it would drop and retrain a couple of times a day(which I am fine with). This worked for a while until something happened to my line and I called service. During this service I got the usual cut my speed in half (3mb), which didn't help, the 1.5mb, then 768. When 786 was not reliable and they were going to go to 384, I screamed that I had had 1.5 since Telocity and demanded that they set me back to 1.5/768. I then stopped complaining about my unstable line until whatever broke it got fixed "on its own" since I knew the response to a complaint was to just cut my speed. (I suspect "near end cross talk" on the uplink, rather than a downlink problem but I couldn't prove it.)
I would like to try again for 3mb/768 service which I suspect would just barely work, with a little instability that I suspect I could live with. I am willing to promise not to call service without first resetting my speed back to 1.5/768, but so far I cannot get them to try at all. In addition, does anyone know of a modem that lets the CPE set a lower cap than the co has? It would be nice if I could get fast service, but "self cap" the line during times of high interference. Several times I have gone through a few weeks of interference that causes increased instability. Each time the solution is a cap on my downlink, which usually does not fix the problem. After a while the line clears up, but I have great difficulty getting the cap removed. It would be nice if I could set the cap, so I could remove it if either I decided to put up with the instability or the interference was removed. Unfortunately I haven't found a modem that lets me limit the train speed. I have considered building a noise injector, so I could add noise while the modem trains, then turn it off for more margin.
I would appreciate any "net.wisdom" input on how to convince cyberonic/covad to let me try the 3/768 service so I can see if it works as well as it did when I tried the 6/768 service before I got caped. When I had 6/768 it would retrain once or twice a day and give me 3.5/768 or so, which even happens at 1.5/768, but I can live with that. I think normally my problem is near end cross-talk rather than downlink problems, but no one wants to talk about that. They just see the margin and cut my speed in half. |
