Re: There is no written contract

Author	All Replies
Mr Matt join:2008-01-29 Eustis, FL ·Comcast ·Embarq	reply to Tarheels Fan Re: There is no written contract I appreciate the information that you provided. Unfortunately the representative I spoke to last week offered the Three Month promotion, but failed to mention that in order to receive the promotion I would have to subscribe to the 3.0Mbps tier. The representative also indicated that I could choose a higher or lower speed tier at any time without penalty. The early termination fee you mentioned implies a contract. One other issue is that no speed is guaranteed. I do not know the quality of the outside plant in this area. It has been reported that in some cases a Local exchange carrier in an area where there are insufficient pairs for quality for ADSL transmission to all customers, will frog pairs between the customers that are complaining most vigorously about poor service. It is difficult to subscribe to a service with no guarantee of quality and a termination penalty if one wants to disconnect service because. Thanks for the information.
Mr Matt join:2008-01-29 Eustis, FL ·Comcast ·Embarq	to review · permalink · · 2009-03-14 15:26:50 ·
Tarheels Fan Premium join:2006-01-05 ·Embarq 2 edits	I don't believe many ISP's offer a speed guarantee. For a guarantee, you will have to subscribe to business class circuit, such as a DS1 or DS3. You are not charged an ETF if your pair is having issues and you have allowed Embarq time to fix said issues. If a line cannot be repaired, then you can cancel and the rep will waive any ETF. This is common practice for Embarq.
Tarheels Fan Premium join:2006-01-05 ·Embarq 2 edits	to review · permalink · · 2009-03-14 16:02:58 ·
Embarq_Joey VIP join:2008-09-22	I can also offer my support to you if you sign up for DSL through Embarq. We certainly won't charge an ETF if the service isn't working. We also offer month-to-month pricing if you don't want to sign a commitment. All the information about our current pricing and promotions are available at EMBARQ.com. You can IM me if you have any questions at anytime. Joey H. Embarq Customer Outreach reachout@embarq.com
Embarq_Joey VIP join:2008-09-22	to review · permalink · · 2009-03-16 16:51:47 ·
cameronsfx join:2009-01-08 Pensacola, FL ·Cox HSI ·magicjack.com ·Verizon Wireless B.. ·AT&T DSL Service	said by Embarq_Joey : I can also offer my support to you if you sign up for DSL through Embarq. We certainly won't charge an ETF if the service isn't working. We also offer month-to-month pricing if you don't want to sign a commitment. All the information about our current pricing and promotions are available at EMBARQ.com. You can IM me if you have any questions at anytime. Joey H. Embarq Customer Outreach reachout@embarq.com Wish that personal service was with Cox and AT&T.
	to review · permalink · · 2009-03-18 03:00:44 ·


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