N9MD
Premium
join:2005-10-08
Wayne, NJ
 ·VOIPo
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·Callcentric
| reply to PX Eliezer
Re: Questions on CC review
said by PX Eliezer  :...Curious as to your 60 percent rating for tech support. I suspect the reviewer is using this "grade" to show his/her dissatisfaction with the CC Ticket system ... rather than being able to talk with a customer rep on the phone.
As I've stated in the past (and in my updated review posted today), CC's support team is superb in their rapid and on-target responses. I would rather have the support people discuss any issues within the company ... usually coming up with a "real" answer ... than have a Level 1 CSR fumble with my issues on the phone and then give me some lame temporizing answers which often don't work anyway. |
