PapaMidnight
join:2009-01-13
Baltimore, MD
| reply to Eat Me
Re: DirecTV and FiOS better
said by Eat Me  :Time for Cheep Charlie to step up to the plate! I would stick with my Dish Network over DirecTV. I've seen on site through friends what they're customer service is like. Not going to happen.
As for FiOS. It may be good and all, but since you can't even get it due to a rather lack luster build out (of course, the guys up the street have been able to get it for about 2 months now), the point is moot. |
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Eat Me
join:2002-09-25
Sussex, NJ
 ·PenTeleData
 ·Future Nine Corpor..
·VOIPo
·Vonage
| I was a DirecTV customer from 2002-2006. I had to drop them because I moved to an apartment with no place to put a dish.
Never had a problem with customer service. Had an UltimateTV that was repaired for free due to the protection plan, and a TiVo that gave no trouble.
No problems with customer service, no billing mistakes.
And compared to DISH - no dropped channels due to Cheep Charlie and his playing chicken with programming providers. |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11 | reply to PapaMidnight
I dunno about that. My experience with DirecTV customer service in the last couple of months has been stellar. I went with DirecTV because their packages and pricing are better than Dish. |
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djrobx
join:2000-05-31
Valencia, CA
·PHONE POWER
 ·AT&T U-Verse
·AT&T CallVantage
·Time Warner VOIP
 ·RoadRunner Cable
1 edit | reply to PapaMidnight
I've always had great experiences with DirecTV's customer service. The only reason I dropped them was because I wanted high definition DVR back when they were new. DirecTV's only option was the TiVo HR10-250. It was $1000 and I needed two. My other option was to rent two HD DVRs from Comcast for $20 per month (and yes, that's what Comcast charged me, someone forgot to include the other fees). Now that DirecTV's equipment costs are manageable I'm back with them.
Dish Network's customer service was unbelievably bad when I tried them. I was a new customer and ordered their HD receiver plus a couple standard def ones and dish. But just after ordering, they came out with a new model that worked with "HD ready" TVs that would save me from buying a $1000 ATSC tuner. I wanted to reutrn the HD receiver and keep the rest. Their CS required me to ship the dish back with the HD receiver, which would have left me with no dish and no way to complete the installation! They didn't care. I told them they've left me with no choice but to cancel the whole thing. They made no effort whatsoever to keep my account. Never again.
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AT&T U-Hearse
Your funeral. Delivered.
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pandora
Premium
join:2001-06-01
Outland
·ooma
·Future Nine Corpor..
·Comcast
|  reply to RadioDoc
I moved from Dish to DirecTV, in my case Dish wasn't competitive. Dish also didn't have very good customer service during the last few years it provided service to me.
DirecTV has been great. I'm a 100% satisfied customer.
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"People demand freedom of speech as a compensation for the freedom of thought which they seldom use." |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to Eat Me
said by Eat Me :And compared to DISH - no dropped channels due to Cheep Charlie and his playing chicken with programming providers. Thanks to him many subscriber's bills have been kept lower then they would have been had Dish just rolled over to every price increase and bundling requirement the Content companies demanded (like Cable and DirectTV does)
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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yolarry
join:2007-12-29
Creston, WV
 ·HughesNet Satellit..
| reply to Eat Me
said by Eat Me :I was a DirecTV customer from 2002-2006. I had to drop them because I moved to an apartment with no place to put a dish. What about the windows or your roof or your car? lol |
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icex _
Premium
join:2004-05-22
USA
clubs: | reply to KrK
I'm paying $74 for two rooms with basic television and stars network. New subscribers can get 4 rooms for what, $20-40? Rip off on my end. Plus theres nothing to watch anymore, and dish network won't redo my bill or anything. |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| Drop them.... Or threaten to.
I dumped them to save money (didn't sign on with Cable or DTV) and have been getting the come back offers.
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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