PX Eliezer
Premium
join:2008-08-09
New Jersey
 ·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | Voip.MS support problems
You said:
"UPDATE: (Feb 14/09) -- Two weeks without a response from customer support for both emails. At this point, I'm not ever expecting a response, but will update if they ever respond to their emails."
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They sent out a mass e-mail on February 12, 2009, saying that they realized their e-mail trouble ticket system was messed up for several weeks.
This may account for the lack of response that you experienced.
Please note, I am NOT defending them. In my view that sort of thing should not have happened at all. And if it did occur, it should not take them several weeks to notice. |
