Tobester
join:2000-11-14
San Francisco, CA
| reply to jc100
Re: Commercials
As you stated so brilliantly, I also left Sprint PCS because of the poor Customer Service.
Companies who outsource lose the Quality Control of their Support Services.
The customers of those companies who outsource off-shore have the additional language barrier too. I frequently have to go through several representatives to get a problem solved; and this problem is not just in the telecommunications industry either! 
The problem is that no single company can buck the trend and provide in-house American Customer Service Representatives because of the immediate cost reductions seen on the bottom line by firing American workers.
Corporate America as become so short sited. |
