CoolBladeAlpha
@bellsouth.net
| reply to mjwise
Re: call CS
Hi guys really concerned about this market because it looks like their not upgrading their controllers like they are supposed to be doing. First question to ask the installer that installs regularly in your area is " How old is the main communication hub, box" He will go "HUH". I go on and ask "Have you guys upgraded your main box or are you still running the same hardware?" and the answer was scary. The reason why you will not get that speed is because your main residential box has not been upgraded and can not handle the inbound and outbound effectively. Its not the people at ATT but the hardware. Tell the customer service agent to hand off the call to the manager and threaten the manager to take action with service and if they don't you will communicate this call to many subscribers in your area that are all having the same issue. It is unfortunate that you have to get angry to get something done right. Saving money on their side is the game and we get the short end of the stick and a bunch of excuses why we cant get that speed. |
