openbox9
join:2004-01-26
Alexandria, VA
 ·AT&T Southeast
| reply to tblanford
Re: AT&T Comm Outage
Do you mean to tell me that AT&T (or any other public network provider) has no current involvement in the utilities now? I call BS. Maybe I'm missing something but as long as the infrastructure has sufficient redundancy capable of supplying the uptime deemed necessary by the utilities, why would it matter who provides, supports, and maintains the network?
Besides, AT&T's page that you linked to highlights wireless support for "field service/techs, metering, and management" and it hardly speaks to supporting the electrical grid.Innovative Solutions for Utilities
* Field Service Solutions. With field service automation, technicians can obtain work orders and customer site information in the field on their wireless ruggedized laptops or handheld devices. Following their on-site activities (service disconnect, collection, and repair), technicians can record activities and close work orders in real time.
* Advanced Metering Infrastructure (AMI) Solutions. With AT&T's wireless network and AMI solutions providers from our ecosystem, AMI is a reality whether your project requires IP addressable meters or uses a meshed network.
Benefits for CIO and IT Managers*
* Frees up capital by minimizing the building of proprietary wireless networks
* Rapid deployment
* Wide range of security features designed to enhance privacy and confidentiality
* The GSM/GPRS network offers unmatched coverage and availability
* Dedicated enterprise support center
* Broad network of system integration providers to assist in enabling your legacy infrastructure
Benefits for VP Field Service and VP Distribution Automation*
* Increase number of work orders completed per field technician per day
* Increase first-time-fix ratio and reduce number of trips to customer site
* Improve regulatory compliance
* Increase ROI by deploying wireless solutions that expand existing applications and processes
* Lower costs of doing business through increased operational efficiencies: reduce administrative duplication, errors, paper handling, and associated costs
* Increase customer satisfaction and retention
Benefits for Field Technicians*
* Eliminate travel to office-respond to work orders while in the field
* Download and upload work orders faster, with greater accuracy
* Make more informed decisions while in the field
* Increase number of work orders completed per day
* Rapid on-site customer billing and payment
* Improve customer experience and service through access to customer and site histories while on-site |
