mtoy
join:2005-08-08
Troy, MI
| HD channels breaking up since phone install
A couple weeks ago we had WOW phone added to our service. We have 8Mbps internet and Digital cable (cable card/TIVO). Ever since then our HD channels are breaking up. At first it was really bad, WOW came out and apparently a splitter was installed wrong. He fixed it and everything looked good until a few days later when it started again, sporadically, on any HD channel. It happens any time, even when we're not using the phone and internet. Is this a common problem? |
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hamburglar_
join:2002-04-29
Columbus, OH | It's either a weak/dirty signal or the cable box. My guess would be signal. |
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Brian D
@wideopenwest.com | reply to mtoy
We're having the exact same problem right now. We just had phone service installed a couple of days ago and now the HD channels are freezing up. It just started today. |
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Brian D
@wideopenwest.com | reply to mtoy
I just rebooted the cable box and the issue seems to be resolved. Just turn it off, unplug it for a few seconds, plug it back in and turn it back on. It may take a couple of minutes to boot up. |
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