steve1515
Premium
join:2000-08-07
Peabody, MA
 ·Speakeasy
| HD Box Needs Pro Install?
I was looking on Comcast's site to sign up for Digital Starter + HDTV.
The install fee for the Digital Starter is $30, but when I add HDTV they add an extra $17 installation fee.
Is this required? I know how to connect a box myself. All I want is for them to "turn on" the cable connection that is already installed from the previous owner.
I don't want any Comcast people playing around with my TV or even in my house. Is there a way to get around this? |
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SND2005
Premium
join:2001-09-15
Im Over Here | Yes, sign up for the service and goto your local office and pick up the equipment. I did that myself. And yes, it is just a matter of plugging in cable. |
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steve1515
Premium
join:2000-08-07
Peabody, MA | Ok, so I shouldn't select HDTV on the web site. I should add that when I go to the office.
What box is Comcast using now for HD? |
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caddyroger
Premium
join:2001-06-11
Graham, WA
 ·Comcast
| reply to steve1515
said by steve1515  :I was looking on Comcast's site to sign up for Digital Starter + HDTV. The install fee for the Digital Starter is $30, but when I add HDTV they add an extra $17 installation fee. Is this required? I know how to connect a box myself. All I want is for them to "turn on" the cable connection that is already installed from the previous owner. I don't want any Comcast people playing around with my TV or even in my house. Is there a way to get around this? If this new they may not allow you to pick up the box. You could just get the cheap install done and the next day pick up the box.
They will want to make sure the signal is ok and the tap is all right.
Different areas has separate policy
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Caddy |
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SND2005
Premium
join:2001-09-15
Im Over Here
 ·CWLab
| reply to steve1515
said by steve1515 :Ok, so I shouldn't select HDTV on the web site. I should add that when I go to the office. What box is Comcast using now for HD? Not sure what they are using up there. I would call the 800 number, tell them what you want and how you want to do it. Ask them for the local office where you can pick up the box. I bet you could call now and still pick it up today.
caddyroger may be right...but you won't know unless you try. |
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Phugg
join:2004-09-30
Riverbank, CA | reply to steve1515
If you are already connected with service you CAN do a self install (in our markets at least). If you have no service now , well then you need a tech visit to verify all signal/outlets are ok. |
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rob316
join:2005-10-17
Carteret, NJ | reply to steve1515
Good luck with those crappy moto POS boxes, well unless your in an SA area where the boxes are pretty decent. |
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caddyroger
Premium
join:2001-06-11
Graham, WA
·Comcast
| reply to steve1515
Re: HD Box Needs Pro Install?
I would not go with what rob316 is saying he hates Comcast about as much I don't don't like dsl in my area. . Qwest is ok but I can only 1.5 down and some down time. As it's been mention before it depends on the area. Some will let you pick up the box some won't for a new install. As in my case I had everything Installed but since it was a new install they wanted to make sure the signal is ok. Good thing it was not connected at the pedestal. Give the local office a call.
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Caddy |
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sansri88
Go digtal you analog laggards
Premium
join:2005-12-17
Iselin, NJ
clubs:  | No, no. I would agree with him about the POS Motorola boxes and the crappy I-guide interface Comcast has treated us with for years now. |
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schja01
I need to get a life.
Premium,MVM
join:2000-04-27
Morton Grove, IL
clubs: | reply to steve1515
Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost? |
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CleanGene
Premium
join:2008-04-09
Manassas, VA
| said by schja01 :Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost? The work order you sign off on at install time is clear that returning equipment is the customer's responsibility, so generally the answer is "no". That being said, for truly unusual situations or serious hardship, arrangements can sometimes be made on a case-by-case basis, but "just doesn't want to drive to the Comcast office" isn't going to fit either of those conditions  |
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MadMANN
Premium
join:2005-08-19
·Comcast
| reply to steve1515
Just another thought: Making a phone call to order service may get you a free install and/or other promo deals that aren't accessible on the website.
Just use phrases like, "(competetor name here) offers free installation!" or "I am thinking about signing up for your service if you can provide (insert service here) for a good price."
They will typically close the deal however they can and use whatever they have access to. |
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xj31
join:2005-09-25
Lake Villa, IL
| reply to steve1515
I just got 2 HD boxes in September and they charged me $17.73 each.On my bill it is listed as an activation fee.I picked both boxes up myself.Also,I cancelled service at a secondary residence and they offered to come pick up the equipment,but that would not have been free. |
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mikedz4
join:2003-04-14
Weirton, WV
 ·DIRECTV
·Verizon Online DSL
 ·Comcast Digital Vo..
·Comcast
| reply to steve1515
yep comcast's motorola boxes are absolute crap. I wish I could move to another area served by time warner but it's just too far away plus there are too many people wanting to do that. Everywhere I called that has time warner is booked already and has a waiting list meanwhile my paper is flooded with apartments. Seems alot of people are taking my example and wanting to move to time warner area here plus i see dish/directv trucks all the time around here doing installs. 1/2 of my street has directv now, my neighbor even had directv installed wednesday because he was tired of comcast's crap. |
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bicker
join:2007-05-10
Burlington, MA
| Comcast's Motorola DVRs are the same as everyone else's Motorola DVRs. Their quality is commensurate with the demand for and willingness to pay for better.
Be sure not to move to where they use Scientific Atlanta 8300HD boxes. They REALLY suck. |
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markofmayhem
join:2004-04-08
Pittsburgh, PA | Wait a minute.... there is a waiting list to rent appartments in some area around here BECAUSE THEY USE TIME WARNER and not Comcast?
AHAHAHAHAH!!!!
You're pure entertainment, Mike. |
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bicker
join:2007-05-10
Burlington, MA | And some of what you write is very entertaining .... fiction.  eace: |
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svengali84
join:2008-07-22
Waltham, MA
| reply to MadMANN
Comcast.com usually has the best offers, especially if you're only getting cable television. If you order over the phone you might get the installation fee waived but you won't get the low price offer. Your best bet would probably see if you can talk to a live chat rep online before completing the order about getting it waived, otherwise just call when you get the first bill and dispute the extra charge. If you're already paying the $30 and are only looking to get the $17 waived, I doubt it would be much of a problem. |
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Rob
In Deo speramus
Premium
join:2001-08-25
Kendall, FL
·Comcast
·AT&T Southeast
edit:
October 12th, @04:20PM
| reply to schja01
said by schja01 :Conversely will Comcast retrieve equipment from a homebound (or just doesn't want to drive to the Comcast office) person who cancels service at no cost? When a tech goes out to do a physical disconnect, if the equipment hasn't been returned, they sometimes will make an attempt to collect the debt (and keep services on) or if it's a disco because customer wanted it, will attempt to recover the equipment.
However, because discos are not "scheduled" and cannot be narrowed down to a time when the tech may show up, it is ultimately up to the customer to return the equipment - at their expense (i.e. drive to the nearest center).
Otherwise, there is a $19.95 tech charge for the equipment to be picked up. It can be waived if, for example, the customer lives 50 miles from the nearest center.
You won't believe how many customers who are disconnected for non-pay and never return the equipment - but are actually entitled to a refund if they did! I have seen accounts where they are owed $50-$100 dollars, but because they never gave back the equipment, they owe Comcast $300-$500 dollars instead. |
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