|
 |
Dreamer
@mindspring.com
| Re: [TWC] NYC - Slow Speeds, Part 2 Modem/TV was down the whole morning, called up TW and voice mail told me they were working right on my block, here's my speeds. I never get these speeds at this time 5pm, Im at 10038 zip (LES/ Downtown) in Manhattan. Hopefully it can stay like this, Ive been having horrible speeds from RR for far too long.
 | |
|
 | tizzun
join:2004-10-31
Palisades Park, NJ | Re: [TWC] NYC - Slow Speeds, Part 2 I just got all the info I need to switch from TWC NY over to FIOS. Goodbye Road Runner latency, Goodbye Time Warner On Demand movies NEVER LOADING, Goodbye Time Warner phone system sucking! Cya! | |
|
CALS
@rr.com
| Ive had called into TWC nearly every day for the past week. On Friday someone from Tier 3 called me back to let me know the problem was escalated, and should be rectified. I told them the problem starts around 8pm, so I check it out and see.
That Friday latency was improved (down to 500ms from 700ms), but still horrible. On Saturday latency was tolerable (200ms). Sunday latency was back to 600ms.
One would think that this 10Gig Router is congested/saturated in the evenings, and on the weekends (Fri/Sat) the problem isnt as severe because fewer people are online.
TWC's evaluation and escalation process is geared towards those with absolutely no knowledge about computer or networking. For anyone who has worked with a computer or has any network knowledge, its not rocket science to determine where about the problem is. There techs (even Tier 3) are like tits on a bull. They spend more time asking if I am behind a linksys router, then looking at the information, logs, traces we provide to them.
It takes two managers/supervisors to have an issue escalated at all from Tier 3. Its like they have system in place which prevents anything from getting past Tier 3.
These Tier 3 guys (most of the ones that I have dealt with), are just more technical canned script readers (Are you behind a modem, did you reset your modem, what OS are you running ...).
Every day I call TWC for my credit and every day I file a complaint with DoITT. | |
|
|
former tech
@rr.com
|  Re: [TWC] NYC - Slow Speeds, Part 2
there is a problem, still.
on friday and saturday nights the internet is not as saturated, more people are not on it. i had good gaming on friday and saturday. sunday was lagged again. this has been going on for 2+ weeks. unplayable.
I suggest we use our tracerts rather than speedtests, or both.
the problem has just started for me tonight. i changed my modem to entertain level 3. here are my tracerts with time documentations.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 8 ms 9 ms 9 ms x.x.x.x
2 10 ms 10 ms 9 ms gig-5-1-nycmnys-rtr1.nyc.rr.com [24.29.100.45]
3 8 ms 9 ms 9 ms pos-1-0-nycmnyl-rtr2.nyc.rr.com [24.29.100.13]
4 10 ms 10 ms 9 ms tenge12-1-0-nycmnya-rtr1.nyc.rr.com [24.29.97.42
]
5 9 ms 9 ms 10 ms tenge-2-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.1
10]
6 23 ms 11 ms 9 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 17 ms 15 ms 15 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 17 ms 19 ms 19 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
9 16 ms 15 ms 15 ms 66.109.9.167
10 14 ms 16 ms 27 ms ae2-p171.msr2.re1.yahoo.com [216.115.108.71]
11 18 ms 18 ms 17 ms ge-1-44.bas-a2.re3.yahoo.com [66.196.112.207]
12 15 ms 16 ms 14 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy> 5:32PM
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 19 ms 14 ms 8 ms x.x.x.x
2 8 ms 7 ms 7 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 8 ms 8 ms 7 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 8 ms 7 ms 19 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 18 ms 17 ms 9 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 19 ms 10 ms 9 ms 66.109.6.76
7 10 ms 19 ms 10 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 18 ms 19 ms 23 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 16 ms 16 ms 14 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 19 ms 18 ms 16 ms 66.109.9.163
11 26 ms 31 ms 36 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 43 ms 37 ms 37 ms ge-1-43.bas-a2.re3.yahoo.com [66.196.112.205]
13 36 ms 44 ms 37 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>7:32PM
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 8 ms 9 ms 8 ms x.x.x.x
2 14 ms 20 ms 10 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 9 ms 18 ms 10 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 11 ms 12 ms 12 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 105 ms 101 ms 106 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 115 ms 89 ms 90 ms 66.109.6.76
7 119 ms 110 ms 110 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 103 ms 123 ms 97 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 103 ms 120 ms 143 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 136 ms 130 ms 125 ms 66.109.9.163
11 104 ms 110 ms 129 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 152 ms 152 ms 154 ms ge-1-42.bas-a2.re3.yahoo.com [66.196.112.203]
13 132 ms 132 ms 131 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>8:46PM The start of the problem begins!
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\daddy>tracert www.yahoo.com
Tracing route to www.yahoo-ht3.akadns.net [69.147.76.15]
over a maximum of 30 hops:
1 10 ms 7 ms 6 ms x.x.x.x
2 11 ms 8 ms 10 ms gig-0-3-nycmnys-ubr6.nyc.rr.com [24.29.100.50]
3 7 ms 9 ms 8 ms gig-4-1-nycmnys-rtr2.nyc.rr.com [24.29.100.53]
4 14 ms 9 ms 8 ms pos-1-1-nycmnya-rtr2.nyc.rr.com [24.29.130.58]
5 195 ms 238 ms 236 ms tenge-3-0-0-nycsnyoo-rtr1.nyc.rr.com [24.29.119.
114]
6 234 ms 205 ms 201 ms 66.109.6.76
7 228 ms 233 ms 211 ms ae-0-0.cr0.nyc30.tbone.rr.com [66.109.6.26]
8 225 ms 204 ms 239 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 243 ms 243 ms 212 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 234 ms 222 ms 276 ms 66.109.9.163
11 253 ms 228 ms 246 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
12 282 ms 273 ms 254 ms ge-1-43.bas-a2.re3.yahoo.com [66.196.112.205]
13 236 ms 229 ms 271 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
C:\Users\daddy>8:55PM
C:\Users\daddy>ping 24.29.119.114
Pinging 24.29.119.114 with 32 bytes of data:
Reply from 24.29.119.114: bytes=32 time=279ms TTL=59
Reply from 24.29.119.114: bytes=32 time=279ms TTL=59
Reply from 24.29.119.114: bytes=32 time=273ms TTL=59
Reply from 24.29.119.114: bytes=32 time=273ms TTL=59
Ping statistics for 24.29.119.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 273ms, Maximum = 279ms, Average = 276ms
C:\Users\daddy>ping 24.29.130.58
Pinging 24.29.130.58 with 32 bytes of data:
Reply from 24.29.130.58: bytes=32 time=16ms TTL=251
Reply from 24.29.130.58: bytes=32 time=8ms TTL=251
Reply from 24.29.130.58: bytes=32 time=19ms TTL=251
Reply from 24.29.130.58: bytes=32 time=9ms TTL=251
Ping statistics for 24.29.130.58:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 8ms, Maximum = 19ms, Average = 13ms
C:\Users\daddy>
| |
|
agentk9
@rr.com
| Confirmed for Brooklyn as well.
The speedtest to RR's server seems to give normal speed, so this should be a problem with their internet connectivity pure and simple.
--- www.l.google.com ping statistics ---
23 packets transmitted, 23 received, 0% packet loss, time 22056ms
rtt min/avg/max/mdev = 329.919/365.273/391.902/15.655 ms
--- www.yahoo-ht3.akadns.net ping statistics ---
38 packets transmitted, 37 received, 2% packet loss, time 37083ms
rtt min/avg/max/mdev = 285.949/326.055/365.286/20.229 ms
traceroute www.google.com
traceroute: Warning: www.google.com has multiple addresses; using 64.233.169.104
traceroute to www.l.google.com (64.233.169.104), 30 hops max, 52 byte packets
...
3 gig-5-1-nycmnys-rtr1.nyc.rr.com (24.29.100.45) 6.022 ms 7.775 ms 8.049 ms
4 pos-1-0-nycmnyl-rtr2.nyc.rr.com (24.29.100.13) 19.648 ms 6.732 ms 7.187 ms
5 tenge12-1-0-nycmnya-rtr1.nyc.rr.com (24.29.97.42) 5.993 ms 7.938 ms 7.215 ms
6 tenge-0-3-0-nwrknjmd-rtr.nyc.rr.com (24.29.97.6) 360.551 ms 368.020 ms 383.126 ms
7 ae-4-0.cr0.nyc30.tbone.rr.com (66.109.6.78) 357.343 ms 364.899 ms 349.613 ms
8 ae-4-0.cr0.dca20.tbone.rr.com (66.109.6.28) 373.407 ms 356.848 ms 374.009 ms
I've been seeing this problem for a few days. I called them thinking it should be easy getting a status on it and hopefully hearing that it is being fixed, but of course the new layers of "support" they put on means that I need to spend at least 30 minutes on the phone before getting anyone who knows what ping is. It is hard work even telling them they have a problem. | |
|
|
dreamer
@mindspring.com
| Re: [TWC] NYC - Slow Speeds, Part 2 looks like they fixed whatever was wrong in my apt building, I was getting horrible speeds for a year. I will still be switching to FIOS when its available because RR waited for Verizon to light a fire under there ass to fix things around here.
Been having these speeds for a couple of days, never had this before.
 | |
|
| |
former tech
@rr.com | Re: [TWC] NYC - Slow Speeds, Part 2 problem still exists.
called level 3 again tonight after emailing all my tracerts yesterday.
tech said this was submitted to "G-NOC"yesterday. 24-48 hours Ill get a call. | |
|
| | | 
Liet
join:2001-03-27
Elmhurst, NY
| Re: [TWC] NYC - Slow Speeds, Part 2 A supervisor of Tier 3 tech support responded to one of my emails to let me know that since this is clearly a problem with TWC's network, the problem has been escalated to their Network group.
Whether or not they get someone over to that Newark node to install some new servers is the real question...
I'm sick of 600+ pings every night at primetime. | |
|
danny31004
join:2007-03-08
Elmhurst, NY
| thanks dbmaven, didn't know there was a thread like this!!!
Anyway I live in elmhurst, NY 11373
I'm having the SAME EXACT PROBLEM as you guys. After 8pm, my speeds would be CRAWLING and I just had a tech come in because of that problem and he told me that he couldn't do anything about that because it sounds like it's congestion and he/twc can't do anything about that. He said that the internet is only for "web browsing" and they will soon charge people for the "extra bandwidth" they use on top of the monthly bill. I've never heard of this bullshit before and right now the speeds I get between that time is 500kb-3mb and with those speeds I can't even do anything when I play online games because the ping is so high. Before the ping would be as high as 500-600ms. [I just copied what I wrote before, haha --;;] | |
|
| 
Dareius
Self proclaimed Premium member
join:2002-11-12
Elmhurst, NY
1 edit | Re: [TWC] NYC - Slow Speeds, Part 2 said by danny31004  :thanks dbmaven, didn't know there was a thread like this!!! Anyway I live in elmhurst, NY 11373 I'm having the SAME EXACT PROBLEM as you guys. After 8pm, my speeds would be CRAWLING and I just had a tech come in because of that problem and he told me that he couldn't do anything about that because it sounds like it's congestion and he/twc can't do anything about that. He said that the internet is only for "web browsing" and they will soon charge people for the "extra bandwidth" they use on top of the monthly bill. I've never heard of this bullshit before and right now the speeds I get between that time is 500kb-3mb and with those speeds I can't even do anything when I play online games because the ping is so high. Before the ping would be as high as 500-600ms. [I just copied what I wrote before, haha --;;] You pretty much summed up my same complaint since I too am from Elmhurst 11373.
After 8pm, the internet is slower than the coldest bottle of Maple syrup. | |
|
| | danny31004
join:2007-03-08
Elmhurst, NY
| Re: [TWC] NYC - Slow Speeds, Part 2 said by Dareius :You pretty much summed up my same complaint since I too am from Elmhurst 11373. After 8pm, the internet is slower than the coldest bottle of Maple syrup. Guess we are all victims....
This only started for me about 2 months ago though...
atleast that's what I think
I'm not even sure!!1 -_- | |
|
| | | MacAlert
join:2005-03-16
Flushing, NY
 ·RoadRunner Cable
| Re: [TWC] NYC - Slow Speeds, Part 2 Well you're lucky. It's been going on for the longest for me. I've never really been a heavy user at night but recently have been on the internet more so I started making an issue out of it.
BTW, speeds are slower when connected directly to modem!! | |
|
| | |
Dareius
Self proclaimed Premium member
join:2002-11-12
Elmhurst, NY
| said by danny31004 :said by Dareius :You pretty much summed up my same complaint since I too am from Elmhurst 11373. After 8pm, the internet is slower than the coldest bottle of Maple syrup. Guess we are all victims.... This only started for me about 2 months ago though... atleast that's what I think I'm not even sure!!1 -_- On days like this, I do miss Mach 20 from RCN. At least the speeds there worked 85% of the time. | |
|
MacAlert
join:2005-03-16
Flushing, NY
·RoadRunner Cable
| Here are my tech visits so far:
1. Replaced splitters and connectors
2. Replaced old cable line for possible leakage
3. Replaced cable from pole for possible leakage
Nothing has helped so far. While downloading ONE file, my speeds drop down to 300kbps which is ridiculous. I will be contacted TW again tonight to have it escalated to the engineers. From what one of the level 3 techs said, two tech visits to the premises within 1 month and no resolution will be escalated and network engineers will be contacted. | |
|
chandlerbing
@lmcmc.com
| Hey, I'm from Elmhurst 11373 too. My Earthlink connection went down Saturday morning. Rebooted my modem and was able to browse but did dslreports speed test and now getting ~250kbps down and 400 kbps up. Before I was getting ~3mb down. It has been like this since today. I called Tech Support and wasted my time for an hour doing tracert and rr speed test. RR speed test did show that dl speed was topping 3mb, though. My tracert to yahoo.com doesn't even complete. Tech level 3 said signal to modem is fine, blah blah. He also said a lot of people from my area has been complaining about latency and there is nothing I can do about it. Anybody else from Elmhurst had their connection slow down since Saturday? | |
|
Lower East Side
@rr.com
| I followed some advice on here earlier this year and wrote to the Attorney General Cuomo regarding TWC's abuse and effectively false advertising for services. They said they've received complaints and would look into my case specifically. 2 Weeks later I got a followup letter from the AG, with a reply from TWC concerning "my issues". They claim because I changed my cable modem, and canceled a tech support visit (done in 2006, well before my myriad complaints in 2007 when HD video was piped into the limited bandwidth) that I was "satisfied with my service" and the problem had been resolved. An obvious lie, and anyone expecting them to give 2 cents is seriously misled. I plan on beginning taking daily speed-test records of on and off peak hours and take them to small claims court, I suggest everyone do the same. | |
|
MacAlert
join:2005-03-16
Flushing, NY | 
Ridiculous.....I pay so much for this crap. | |
|
MacAlert
join:2005-03-16
Flushing, NY | Ahhhhh, this is great. TW is blaming my router!!! So just to make the tech happy, I connected my modem directly to my PC and my speeds were slower. The tech then tells me I have to be connected for 1 hr. | |
|
MacAlert
join:2005-03-16
Flushing, NY
·RoadRunner Cable
| So I have escalated the problem to a network engineer. If you guys have the patience, be very persistent!!
Here are some of the tests I ran connected directly to the modem:
C:\Users\xxxxxxx>ping yahoo.com
Pinging yahoo.com [68.180.206.184] with 32 bytes of data:
Reply from 68.180.206.184: bytes=32 time=169ms TTL=53
Reply from 68.180.206.184: bytes=32 time=136ms TTL=53
Reply from 68.180.206.184: bytes=32 time=124ms TTL=53
Reply from 68.180.206.184: bytes=32 time=120ms TTL=53
Ping statistics for 68.180.206.184:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 169ms, Average = 137ms
C:\Users\xxxxxxx>ping/t yahoo.com
Pinging yahoo.com [68.180.206.184] with 32 bytes of data:
Reply from 68.180.206.184: bytes=32 time=115ms TTL=53
Reply from 68.180.206.184: bytes=32 time=148ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Reply from 68.180.206.184: bytes=32 time=115ms TTL=53
Reply from 68.180.206.184: bytes=32 time=136ms TTL=53
Reply from 68.180.206.184: bytes=32 time=131ms TTL=53
Reply from 68.180.206.184: bytes=32 time=119ms TTL=53
Reply from 68.180.206.184: bytes=32 time=146ms TTL=53
Reply from 68.180.206.184: bytes=32 time=133ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=140ms TTL=53
Reply from 68.180.206.184: bytes=32 time=114ms TTL=53
Reply from 68.180.206.184: bytes=32 time=123ms TTL=53
Reply from 68.180.206.184: bytes=32 time=113ms TTL=53
Reply from 68.180.206.184: bytes=32 time=114ms TTL=53
Reply from 68.180.206.184: bytes=32 time=173ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Reply from 68.180.206.184: bytes=32 time=316ms TTL=53
Reply from 68.180.206.184: bytes=32 time=135ms TTL=53
Reply from 68.180.206.184: bytes=32 time=113ms TTL=53
Reply from 68.180.206.184: bytes=32 time=127ms TTL=53
Reply from 68.180.206.184: bytes=32 time=116ms TTL=53
Reply from 68.180.206.184: bytes=32 time=264ms TTL=53
Reply from 68.180.206.184: bytes=32 time=112ms TTL=53
Ping statistics for 68.180.206.184:
Packets: Sent = 25, Received = 25, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 112ms, Maximum = 316ms, Average = 139ms
C:\Users\xxxxxxx>tracert yahoo.com
Tracing route to yahoo.com [68.180.206.184]
over a maximum of 30 hops:
1 * * * Request timed out.
2 60 ms 34 ms 131 ms gig-5-1-nycmnyk-rtr1.nyc.rr.com [24.29.130.69]
3 53 ms 28 ms 32 ms pos-4-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.113.221]
4 57 ms 60 ms 34 ms gig1-0-0-nwrknjmd-rtr1.nyc.rr.com [24.29.130.182]
5 37 ms 34 ms 111 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
6 33 ms 60 ms 35 ms ae-0-0.cr0.nyc20.tbone.rr.com [66.109.6.27]
7 125 ms 132 ms 142 ms 66.109.6.10
8 151 ms 132 ms 114 ms ae-0-0.pr0.sjc20.tbone.rr.com [66.109.6.139]
9 160 ms 117 ms 113 ms 66.109.9.147
10 125 ms 110 ms 112 ms ae1-p141.msr1.sp1.yahoo.com [216.115.107.55]
11 110 ms 116 ms 149 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.23]
12 117 ms 134 ms 113 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184] | |
|
MacAlert
join:2005-03-16
Flushing, NY | Just a small update, a network engineer called me today and informed me there is a problem in my area (Flushing, NY) and they are working on it. Hopefully they get this resolved as soon as possible. | |
|
|
slowpart3
@rr.com
| Re: [TWC] NYC - Slow Speeds, Part 2 said by MacAlert :Just a small update, a network engineer called me today and informed me there is a problem in my area (Flushing, NY) and they are working on it. Hopefully they get this resolved as soon as possible. here is what the problem is. too many users on overloaded nodes. kissena ave 45ave,flushing | |
|
| | MacAlert
join:2005-03-16
Flushing, NY | Re: [TWC] NYC - Slow Speeds, Part 2 I know of that, and I mentioned that to Level 3 support plenty of times. I'm going to follow up with Internal support tomorrow because I see no changes in speed today. | |
|
|
| 
mckenna797
join:2004-08-25
Astoria, NY | Re: [TWC] NYC - Slow Speeds, Part 2  | |
|
| |
Dareius
Self proclaimed Premium member
join:2002-11-12
Elmhurst, NY | Re: [TWC] NYC - Slow Speeds, Part 2  | |
|
MacAlert
join:2005-03-16
Flushing, NY | Aren't you guys lucky. I was getting an amazing 300kbps download pretty much all of yesterday. This is really pissing me off now. | |
|
|
Dareius
Self proclaimed Premium member
join:2002-11-12
Elmhurst, NY
1 edit | Re: [TWC] NYC - Slow Speeds, Part 2 said by MacAlert :Aren't you guys lucky. I was getting an amazing 300kbps download pretty much all of yesterday. This is really pissing me off now. I wish I could call it luck. I get nearly the same speeds you do during prime time hours. This test was done at 7:10am this morning when the network has close to no users on. This is now the network "should" be working 95% of the time, all the time with a good number of users sharing the bandwidth. | |
|
fusiondreams
@mindspring.com | 
this is what ive been getting the past couple of months, after one year of getting 8mb a sec,i drop to 3.8. very pissed. live in the murray hill area | |
|
|
Exodus737
@rr.com
| Jamaica, NY here iv been having consist speeds for 2 weeks now and i havent been able to figure out the problem. When i surf the internet or play a game online i dont notice anything slow but when i do download i notice my speed is always stuck at 180KBps and it never goes higher no matter where i download from. I also recently got a new modem from TWC and it didnt effect my speeds at all. Here is the speedtest.
 | |
|
| Gfox25
join:2002-07-25
Richmond Hill, NY | Re: [TWC] NYC - Slow Speeds, Part 2 Exodus. I'm in the same boat as you. The strange thing the house across the street has a perfect connetion. | |
|
MacAlert
join:2005-03-16
Flushing, NY
·RoadRunner Cable
| Excellent!!
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\xxxxxxxxxx>tracert google.com
Tracing route to google.com [209.85.171.99]
over a maximum of 30 hops:
1 * * * Request timed out.
2 60 ms 28 ms 39 ms gig-5-1-nycmnyk-rtr2.nyc.rr.com [24.29.130.73]
3 62 ms 51 ms 39 ms pos-3-0-nycmnyl-rtr1.nyc.rr.com [24.168.128.97]
4 31 ms 49 ms 34 ms gig15-0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.130.189]
5 35 ms 47 ms 36 ms gig1-0-0-nwrknjmd-rtr1.nyc.rr.com [24.29.130.182]
6 45 ms 28 ms 50 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 35 ms 54 ms 66 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 37 ms 39 ms 43 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
9 31 ms 79 ms 29 ms 66.109.9.66
10 24 ms 33 ms 54 ms 216.239.48.108
11 49 ms 62 ms 66 ms 209.85.252.165
12 129 ms 118 ms 138 ms 64.233.175.211
13 118 ms 128 ms 108 ms 72.14.239.12
14 121 ms 149 ms 119 ms 216.239.46.211
15 125 ms 140 ms 129 ms 64.233.174.99
16 116 ms 121 ms 132 ms 209.85.251.133
17 141 ms 144 ms 146 ms 74.125.30.130
18 113 ms 122 ms 117 ms cg-in-f99.google.com [209.85.171.99]
Trace complete.
C:\Users\xxxxxxxxxx>ping google.com
Pinging google.com [209.85.171.99] with 32 bytes of data:
Reply from 209.85.171.99: bytes=32 time=122ms TTL=239
Reply from 209.85.171.99: bytes=32 time=134ms TTL=239
Reply from 209.85.171.99: bytes=32 time=119ms TTL=239
Reply from 209.85.171.99: bytes=32 time=109ms TTL=239
Ping statistics for 209.85.171.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 109ms, Maximum = 134ms, Average = 121ms | |
|
kilmar
join:2006-08-16
Elmhurst, NY
| I have a similar problem, except that my speeds seem to be slow almost all the time. I'm in 11373 also. It's 11:49PM and here's my trace.
1 1 ms 1 ms 1 ms DD-WRT [169.254.1.1]
2 29 ms 29 ms 28 ms 10.70.0.1
3 30 ms 40 ms 29 ms gig-1-3-nycmnyl-rtr1.nyc.rr.com [24.29.119.21]
4 29 ms 27 ms 27 ms gig15-0-0-nycmnyrdc-rtr1.nyc.rr.com [24.29.130.189]
5 30 ms 31 ms 31 ms tenge-0-0-0-nwrknjmd-rtr.nyc.rr.com [24.29.119.94]
6 33 ms 71 ms 32 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
7 48 ms 47 ms 35 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
8 92 ms 33 ms 37 ms ae-0-0.pr0.dca20.tbone.rr.com [66.109.6.167]
9 34 ms 56 ms 35 ms 66.109.9.167
10 52 ms 54 ms 39 ms ae2-p161.msr1.re1.yahoo.com [216.115.108.67]
11 51 ms 36 ms 37 ms ge-1-42.bas-a2.re3.yahoo.com [66.196.112.203]
12 60 ms 46 ms 36 ms f1.www.vip.re1.yahoo.com [69.147.76.15]
Trace complete.
Yet, I am getting this from speedtest.nyc.rr.com no less:
Download Speed: 2200 kbps (275 KB/sec transfer rate)
Upload Speed: 489 kbps (61.1 KB/sec transfer rate)
I used to get steady 9500k+ | |
|
wkpower
join:2001-11-08
New York, NY
| i've actually called them so many times and complained that i'm tired of it and am just dealing with it now. every night starting at 6pm, speeds drop down to below 56k speeds and then goes back to normal at 2am. this is daily on weekdays. on weekends the speeds are just crap all day. literally. saturday and sunday is crap speeds all day. mon-fri is below 56k speeds starting at 6pm-2am. this is what i've been dealing with for the past couple months now.
also, has anyone been having trouble searching newsgroups? i'm paying for my newsgroup service right now and im using altbinz. past couple days the search has been outta whack. can't search anything during certain hours. not sure if this is time warner's doing or what. | |
|
| 
Smith6612
Premium
join:2008-02-01
united state | Re: [TWC] NYC - Slow Speeds, Part 2 wkpower, if you are really that tired of the slow speeds, call up your telephone company to see if DSL is available where you get. Sure DSL may be slower than the cable but it should show to be more consistent. | |
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| | 
SRF26
join:2000-04-03
Jamaica, NY | Re: [TWC] NYC - Slow Speeds, Part 2 My upload speed has decreased about 7% over the past few days. It averaged 730kbps and it now hovers around 680kbps. The download speed hasn't changed. Anyone else experiencing lower upload speeeds?
TIA....JL | |
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| | | 
mikeurl
join:2002-06-26
Whitestone, NY | Re: [TWC] NYC - Slow Speeds, Part 2 
Been pretty consistent for me here in Whitestone. | |
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