bandwidthhog
join:2002-07-18
Irwin, PA
1 edit | RCN - Not an ISP I'd Ever Go With...
My father had telephone and dialup service with RCN. Recently he switched his RCN dialup access to RCN DSL broadband. The appointment was on the Friday before Labor Day. The installer showed up, looked at the box outside for 5 minutes, said he didn't have the proper equipment for the install. The equipment he was missing was a drill. He reschedules the appointment for the following Tuesday. Over the weekend my fathers telephone service goes out and no one at RCN could apparently restore it until the installer shows up on Tuesday. Tuesday comes, a different installer shows and it's his first day on the job! He has as no idea how to proceed to install the DSL without a dial tone being present. Long story to short, after the installer spends 5 hours onsite and a 3 day weekend where my 90 year old father and his wife were without telephone service, my father finally has DSL. No offer of compensation from RCN and no appology. Truly an ISP to stay away from based on my fathers experience with them. |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
| said by bandwidthhog  : Truly an ISP to stay away from based on my fathers experience with them. Notwithstanding cutting off newsgroup service without notice, the fact that your father lives in bumblefuck Pennsylvania probably goes a long long way that the first tech showed up without a drill and the second was a n00b. Long ago I lived in bumblefuck PA as well and every single local representing a large company like RCN was an ignorant hillbilly.
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The Toll
Tracking Lord Stanley
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Karl Bode
News Guy
join:2000-03-02
1 edit | reply to bandwidthhog
quote:
Recently he switched his RCN dialup access to RCN DSL broadband.
RCN DSL? |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | reply to bandwidthhog
I had dial up with Erols Internet. It was the best service I ever had. As soon as RCN/Starpower bought them, the service became crap, the rates increased and I dumped them. |
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bandwidthhog
join:2002-07-18
Irwin, PA | reply to major marco
Actually my father lives in Silver Spring a northern Maryland suburb of Washington DC. |
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CylonRed
Premium,MVM
join:2000-07-06
Bloom County
1 edit | reply to Karl Bode
said by Karl Bode : quote:
Recently he switched his RCN dialup access to RCN DSL broadband.
RCN DSL? I tried to figure that out myself... I eventually gave up.  |
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jbgroup1
Dolemite
Premium
join:2000-05-04
Beltsville, MD
 ·Verizon FIOS
 ·Vonage
1 edit | reply to bandwidthhog
said by bandwidthhog : ...Silver Spring a northern Maryland suburb of Washington DC. A central Marylnd Suburb north of Washington, DC. |
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jbgroup1
Dolemite
Premium
join:2000-05-04
Beltsville, MD
·Verizon FIOS
·Vonage
| reply to moonpuppy
I had Erol's dial-up right before I had broadband internet. They also had a video rental store chain in the Washington, DC area. Unfortunately it was ruined while they waited for Blockbuster to buy them out but it never happened. After that they went under. |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
 ·Verizon Online DSL
| said by jbgroup1 :I had Erol's dial-up right before I had broadband internet. They also had a video rental store chain in the Washington, DC area. Unfortunately it was ruined while they waited for Blockbuster to buy them out but it never happened. After that they went under. Huh? Erols was bought out by Blockbuster. Blockbuster paid so much that they had no money left over to convert the stores so they did it one by one. |
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Kooly
@rcn.com | reply to jbgroup1
I too had Erols, and I'm still with RCN. Who's the alternative in DC, Comcast? |
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jbgroup1
Dolemite
Premium
join:2000-05-04
Beltsville, MD | reply to moonpuppy
Hmmh! You're right. I was under the impression that Blockbuster didn't buy them. Erol's was still ruined by the Blockbuster deal IMO. They were just never the same afterward.
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This post sponsored by ME.. A pleasure to read |
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moonpuppy
join:2000-08-21
Glen Burnie, MD
·Verizon Online DSL
| I used to live in Takoma Park before I moved to Baltimore. Erols was the best video rental store. There was an article in the Washington Post about how Blockbuster still ran Erols as a separate company because of the cost.
Their internet service was very good and they always told you of scheduled maintenance or outages. |
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