Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 in Security http://www.dslreports.com/forum/r21117452 en Wed, 07 Jan 2009 17:55:54 EDT Wed, 07 Jan 2009 17:55:54 EDT Norton AntiVirus 2009 won't install http://www.dslreports.com/forum/remark,21642560 disgusted : Man! i agree. i used to purchase norton products every year. This was the last straw. i read it was easy to install.
"easy to install"!!! NOT!!!! Norton products used to work fine, but i've experienced nothing but trouble lately. Last year's Norton 360 fiasco and now NAV2009. NAV2009 does not install easy. maybe it does on a new computer with nothing else loaded. I've been chatting with Symantec tech support for over 4 hours on two separate occaisions. They had access to my computer and still can't install NAV2009. IMHO, if you have a norton virus program running now, I wouldn't upgrade unless you want to lose use of your computer and spare time.]]> http://www.dslreports.com/forum/remark,21642560 Sat, 27 Dec 2008 13:12:52 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21359804 VikingBob : I must be lucky...

I've run ZA Security Suite along with NAV 2007, 2008, and 2009, no problems. ZA has the antivirus OFF. When ZA SS was first installed, it was never enabled. It was also off and not allowed to run at boot when the NAV products were installed.

My ISP provides ZA SS free, so what the heck... Firewall end of it is more to my liking from a user-tweak end than NIS was, last time I looked at it. As noted by another person, ZA's AV component really sucks. But I like the firewall and "OS Firewall" features.

PS: NAV is also set to start at system startup - "Early Load" as NAV 2009 calls it. So perhaps if it's going before ZA starts helps?]]> http://www.dslreports.com/forum/remark,21359804 Sat, 01 Nov 2008 12:25:00 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21353183 anon : yeah but i don't use pro. i just use basic it's working great for years. i dont wanna spend the money. so will it be fixed for the free version as well?]]> http://www.dslreports.com/forum/remark,21353183 Thu, 30 Oct 2008 23:38:52 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21307194 anon : Great, on the ZoneAlarm PRO 8 fix, now I can speed $40 on software I did not have to be spending before.]]> http://www.dslreports.com/forum/remark,21307194 Wed, 22 Oct 2008 09:25:18 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21304705 w8sdz : This problem has been resolved. Please read this posting:
»Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0
--
73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21304705 Tue, 21 Oct 2008 19:23:36 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21304014 anon : I also recently upgraded, via existing subscription, to Norton AntiVirus 2009, removing Zone Alarm when prompted.
on XP/SP3.

now Norton controls the firewall and I have NO SAY in programs accessing the internet. They are sounding like Microsoft with "we know best".

additionally, with Zone Alarm being removed, I no longer have the lights flashing that indicate I/O, and being on rural dialup, that is important to me as I often have to disconnect/reconnect in order to get I/O speed back.

I also was prompted by Zone Alarm when in Yahoo Messenger
that it was trying to act as a server, I always replied "OK" and then, via Yahoo Messenger, would know if I had mail at that yahoo account. This no longer works for me
and I MUST go directly to the yahoo mail account to learn if I have mail.

when this subscription expires, if not before, I will be installing antiVirus software that is 1. Not ANYTHING Symantec, and 2. Will not conflict with Zone Alarm.

Symantec lost a multi-year subscription customer with this latest move of their's.

I have worked in IT for 25 years and this latest move is beyond VERBOTEN!]]> http://www.dslreports.com/forum/remark,21304014 Tue, 21 Oct 2008 17:07:59 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21295519 w8sdz :
said by zteardrop See Profile :

After having spent a lot of time reverse-engineering NAV TDI hooks over the years, I can tell you that Symantec has followed the rules and used documented TDI APIs. ZoneAlarm.. not so much. They are constantly using undocumented hacks. So if I had to bet, ZA would have to make a fix here to work with NAV.
Right you are! The solution to this conflict is to install ZoneAlarm Pro version 8.0.059.000. It works ok with Norton AntiVirus 2009.

Download it here:
»fileforum.betanews.com/detail/Zo···831973/3

--
73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21295519 Mon, 20 Oct 2008 04:54:28 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21294153 anon : What a nightmare... I lost 2 days of work figuring out the problem and rebuilding my xp. I left off ZA.

This is the second time Norton and ZA have pulled this crap... Both companies need to have a disclaimer front and center saying you can run one or the other!!

Anyway... back up and running....I'm going to do the refund and get NIS only.

But before I do... I'll check out McAfee. I don't really want to give Norton any more money.]]> http://www.dslreports.com/forum/remark,21294153 Sun, 19 Oct 2008 20:58:03 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21291161 anon : I was offered to upgrade to NAV 2009 yesterday. It was during the NAV 2009 'activating the product' screen that it froze. The cursor wouldn't move and there was total silence from my drive. I forced my PC to close down but after that it wouldn't boot up fully. Eventually I did it in safe mode & restored backwards 2 days. I emailed Norton & they sent me a tool to remove all components of NAV & a fresh link to NAV 2009 to re-install. Ii was very worried about trying NAV 2009 again as it really made me think my PC was down for good before.
I used the tool to uninstall all NAV files and then tried re-installing NAV 2009. Same crash, same place.
I rebooted in safe mode, rolled back to earlier time (this time i had created my own restore point)
I then found the .exe file for my old Nav 2007 and re-installed that. I am sticking with NAV 2007 until all this is sorted out.]]> http://www.dslreports.com/forum/remark,21291161 Sun, 19 Oct 2008 04:01:15 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21259186 anon : i have not yet had the same problem. i didn't install 2009 nor will I. My parents had NIS on there computer before i bought mine and i HATED it. lol. i click don't allow to one thing and it would never let me change it. even with uninstalling and reinstalling. i would have to disable it to use the program, therefore when i got my computer i got NAV2008 and ZA free. but enough about that. my point is.

I don't get how people are saying its Zonealarm's fault. who had the update who knew it wasn't compatible. why couldn't they sit in there developer chairs a little longer to resolve the issue before releasing it??

ANSWER: to make you buy and use NIS. didn't Microsoft get in trouble for that? isn't that a monopoly.

I'm really disappointed in the Norton boys. I went alot of years using them and commending them because of there great program *compatible* with another great program *ZoneAlarm*.

When my subscription is up I'll probably go to McAfee (as long as there not having issues with ZoneAlarm also)

Have A Nice Day]]> http://www.dslreports.com/forum/remark,21259186 Mon, 13 Oct 2008 13:32:13 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21254663 antdude :
said by Confused :

Don't you download Norton Antivirus from the Symantec Store? www.symantec.com? I've never heard of www.norton.com
norton.com takes me to »www.symantec.com/redirects/norto···ton_com/ to »shop.symantecstore.com/store/sym···D.106300 ... It's legit.
--
Ant @ »antfarm.ma.cx and »aqfl.net. Please do not IM/e-mail me for technical support. Use the forum! Disclaimer: The views expressed in this posting are mine, and do not necessarily reflect the views of my employer]]> http://www.dslreports.com/forum/remark,21254663 Sun, 12 Oct 2008 12:48:59 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21252045 Kmtnwmn : Had the same problem with Free ZA and NAV 2009 on my XP SP3 box. But the two of them work just fine together on my Vista box. Things that make you say hummm ....

NAV and ZA have been on every system I have ever owned and served me well. I'm old school and of the mind if it ain't broke, don't fix it.

Does anyone know of a third party firewall for outbound detection that is working with NAV 2009 on XP SP3? Any advise would be appreciated
--
Life is not holding a good hand. Life is playing a poor hand well.]]> http://www.dslreports.com/forum/remark,21252045 Sat, 11 Oct 2008 18:25:03 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21251382 zteardrop : After having spent a lot of time reverse-engineering NAV TDI hooks over the years, I can tell you that Symantec has followed the rules and used documented TDI APIs. ZoneAlarm.. not so much. They are constantly using undocumented hacks. So if I had to bet, ZA would have to make a fix here to work with NAV.

Thats why its not surprising that you are getting no love from Symantec since they are following the rules for TDI hooking. ZA probably isn't.
--
The official Norton Forum from Symantec: »community.norton.com/norton/]]> http://www.dslreports.com/forum/remark,21251382 Sat, 11 Oct 2008 14:58:45 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21251374 zteardrop :
said by w8sdz See Profile :

It appears that Symantec is not interested in resolving this conflict. I received this reply from a Symantec Employee:
ZoneAlarm Pro 7.0.483 has known compatability issues with NAV 2009. During the NAV 2009 install, you should be alerted that ZoneAlarm is not compatable with NAV 2009.

See this thread for the discussion:
»community.norton.com/norton/boar···.id=8039

It is most unfortunate that by not resolving this conflict with ZoneLabs they are making it impossible to use ZoneAlarm Pro. If I had known they were going to do this I would have purchased Norton Internet Security 2009 instead of Norton AntiVirus 2009. There seems to be no upgrade path from the AntiVirus product to the Internet Security product, short of purchasing a new subscription. This is not an option for me as I have 360 days left on my subscription.

I do not agree with one poster who said "ZoneAlarm Pro is interfering with Norton AntiVirus 2009". In my opinion the problem should be stated as "Norton AntiVirus 2009 is interfering with ZoneAlarm Pro". Put the blame where it belongs!

This reminds me of the recent problem of Norton interfering with Windows XP Service Pack 3. At first Symantec claimed it was a Microsoft problem and Microsoft said it was a Symantec problem. When the dust settled it turned out that a self-protect option in Norton caused corruption of the registry when the XP Service Pack 3 installation was doing the final cleanup.

I hope someone at ZoneLabs sees this thread and attempts to resolve the conflict, no matter whose fault it is.

If you dont like NAV, return it for a full refund. Symantec offers a Satisfaction Money-back guarantee. Then get NIS
--
The official Norton Forum from Symantec: »community.norton.com/norton/]]> http://www.dslreports.com/forum/remark,21251374 Sat, 11 Oct 2008 14:54:59 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21251208 anon : I found the file from NAV 2009 that conflicts with Zone Alarm. The file resides in the C:\Windows\System32\Drivers\Nav\1000000.07D Folder. The file that I renamed is SYMTDI.sys. Then after boot up both Zone Alarm and NAV 2009 run, but The NAV e-mail scanner will not turn on.
If anyone can help further on this it would be appreciated. I would like to get both programs working on my system.]]> http://www.dslreports.com/forum/remark,21251208 Sat, 11 Oct 2008 14:02:30 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21249960 anon : Had the same problem...upgrading to ZA 8.0.020.000 seems to have resolved the problem - the two *seem* to be running together without issue....

Steve]]> http://www.dslreports.com/forum/remark,21249960 Sat, 11 Oct 2008 05:52:09 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21246974 anon : I confirm this and I am livid having spent 2 days firstly trying to get Norton 2009 to load cleanly and then finding this conflict]]> http://www.dslreports.com/forum/remark,21246974 Fri, 10 Oct 2008 15:37:30 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21246222 anon : Got a life, and plenty to share with those less fortunate, or perhaps incapable of understanding that I am using the free ZA as a firewall and Norton AV for Antivirus... if every single Ap on your computer is written by Norton, then i wonder what the heck you could be using your computer for.

That said, yes, ZA has gone down over the past 3 years, and i don't think those of us who paid for norton AV would claim to have done so because we thought it sucked.

what does suck (aside from you feeling personally attacked by my recent anti norton rave...sorry, don't know you, so do not take it personally)... is that norton released an update that has obviously caused many a person unnecessary pain...

as an earlier post pointed out... given the level of damage applying the update/upgrade has if ZA isn't uninstalled 1st, the responsible thing for norton to have done would be to have OMITED the "Skip" (uninstall ZA) option during the Norton Update/Upgrade process...

If Norton does only 1 thing to correct this nonsense, it should be to make it absolutely clear that the upgrade cannot and shouldnot be applied prior to uninstalling ZA.

FYI PEOPLE- Uninstalling Norton 2009 went well. Although a little difficult to find a Norton AV 2008, I did find a copy here:
»www.brothersoft.com/norton-antiv···666.html
When I ran the installer, it worked just fine, and when I entered my email address and password during registration, it indeed retrieved my subscription details from Norton.

Hope the above helps... now i's a gots ta get back to livin'... don't shed any tears for me zteardrop, lol :)]]> http://www.dslreports.com/forum/remark,21246222 Fri, 10 Oct 2008 13:28:02 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21245503 zteardrop :
said by annoyedwithNAV :

The one thing I really like and have not found in NAV is that ZoneAlarm warns me about outgoing programs. programs trying to reach the internet from my computer. As far as I can tell NAV does not have that functionality.

I tried to find where to add programs to the list in NAV 2009, and could not find it. maybe it was late, maybe i am not as savvy.... had no problems finding it in 2008.

If it is a toss between NAV and ZA, well guess what, NAV will go. there are enough other programs out there that do what norton does for a better price.
:-) You are using the wrong Norton product. NAV is not a firewall. If you want a full up firewall, get NIS. Then compare NIS and ZA and see who comes up short. There is really no comparison between any version of ZA and NIS2009 on any feature.
--
The official Norton Forum from Symantec: »community.norton.com/norton/]]> http://www.dslreports.com/forum/remark,21245503 Fri, 10 Oct 2008 11:28:08 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21245462 zteardrop :
said by Froee :

Hi All,

DIE NORTON...DIE...DIE...DIE DIE DIE DIE DIE DIE DIE DIE!!!
Ok seriously. Get a life. You should not be installing two internet security products alongside each other. There will always be issues especially with Zone that prompts you for everything.

I wouldn't install ZA even if they gave it to me for free.The product has gone down the toilet in the last 3 years.

Here are some results for NIS/NAV 2009. »www.av-comparatives.org/seiten/e···8_08.php Zone is not even in the running. That shows how much they suck. Norton even beat out Kaspersky which is used by ZA, so you know they will suck.
--
The official Norton Forum from Symantec: »community.norton.com/norton/]]> http://www.dslreports.com/forum/remark,21245462 Fri, 10 Oct 2008 11:19:40 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21245172 anon : The one thing I really like and have not found in NAV is that ZoneAlarm warns me about outgoing programs. programs trying to reach the internet from my computer. As far as I can tell NAV does not have that functionality.

I tried to find where to add programs to the list in NAV 2009, and could not find it. maybe it was late, maybe i am not as savvy.... had no problems finding it in 2008.

If it is a toss between NAV and ZA, well guess what, NAV will go. there are enough other programs out there that do what norton does for a better price.]]> http://www.dslreports.com/forum/remark,21245172 Fri, 10 Oct 2008 10:23:36 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21244062 anon : So, er, uh, that didn't work... I did manage to sneak in and out of Zone Alarm and enter the program control page and tell it to give complete and absolute free reign to anything that had Norton and/or symantec or Sym or Nort complete access to anything and everything it wanted... but to no avail... so long as the Zone Alarm process was running, as soon as Norton's ccSvcHst process decided to even fart, the computer froze...

FYI- If I neglected to mention this, I did disable Zone Alarm from running at start up which is a good first step if you are like me and trying to find a work-around... so although you do not have to uninstall ZA, you simply (so far as I can tell) cannot run ZA with Norton AV 2009 installed (running or not)...

FINAL CONCLUSION: This is either by accident or on purpose... NORTON = EVIL or NORTON = STUPID.

I think that Norton's sole goal is to make people hate computers... seriously- has anyone noticed that Norton backwards spells "No Tron"??? And wasn't Tron the movie that got everyone interested in computer gaming in the first place???... That's it! the game is up... Norton's Sole Goal is to make everyone absolutely hate computers by ensuring one negative experience after another until finally we all go back to the TV... while we actually pay them to screw us all over... they get rich while we get pissed off...

Norton - yet another reason why productivity is DOWN and our economy is suffering!!!]]> http://www.dslreports.com/forum/remark,21244062 Fri, 10 Oct 2008 00:50:53 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21243904 anon : Ummm... more troubleshooting tidbits:

OK... so i'm making some progress (although not sure if it is in correct direction). I think we might be able to get this solved ala tril and error (oh, yeah, and 50 re-boots)... but this may save a few:
1. Key Point: although it is DEFINITELY Norton's fault, Running Norton with Zone Alarm turned off, will NOT crash/freeze your computer... however, running Zone Alarm EVEN with Norton disabled will (after applying Norton's AV 2009 update that is).
2. Of course, ccSvcHst.exe is ALWAYS running regardless of whether or not Norton is disabled... furthermore, ccSvcHst seems to awake like a brain hungry Zombie even with Norton Disabled... yeah, i've tried killing this process in task manager, however even with Norton Permanently disabled, and logged in as administrator, the process still "awakes" and kills your computer BUT only if Zone Alarm is running at the time...
3. Conclusion: ccSvcHst.exe appears to be the process in Norton waging war against Zone Alarm, and as far as I can tell, w/o uninstalling Norton, ccSvcHst will NOT DIE!...and this process seems to be responsible for a slew of Norton functionality... it's Norton's concierge...
4. Not positive, but think there is a slim chance that Zone Alarm may be aware of a change to this processs and need to be told to give it unrestricted rights in order to avoid crash... here's why I think that- I had my computer booted for quite a while with both Norton and ZA turned off- of course, ccSvcHst.exe was still running in the background (although not far enough!)... I decided to launch ZA to see what would happen. ZA started up and all seemed OK... but then within a minute, ccSvcHst.exe tried to check on some Firework something or another update something (sorry was paying more attention to my wine at this point), and I told ZA to do a 1 time DENY... and??? computer froze solid...
5. Am about to try disabling Norton again, launching ZA, and hoping i have enough time to enter Program Control in ZA and give Norton the "Keys to the City"... before permafrost sets in again... i'll let you know if that works... not keeping fingers crossed, but heck, still some wine left... better post this first!]]> http://www.dslreports.com/forum/remark,21243904 Thu, 09 Oct 2008 23:58:37 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21243739 anon : Hi All,

Weeehooo! Glad to see/read that I aint the only one in VICTIM land here! Misery in numbers...what comfort?!?!

OK- for anyone and everyone also having probs between Norton, bend over and take it, Anti-Virus 2009 and Zone Alarm or perhaps other Firewalls:

1. You are not alone, the Norton Antivirus 2009 update will DEFINITELY freeze your computer if you do not uninstall ZA first.
2. Does not matter if you are on ZA Free or ZA Pro... Norton AV 2009 craps out your computer with either.
3. BEST FIX? DO NOT UPGRADE TO NORTON AV 2009... instead, ride out your Norton AV subsription on your 2008 version and then get something else- or check these blogs for some useless Norton employee automotron letting us all know that they have "cured" their (OUR) problem.
4. This is Norton's freakin BS NOT ZA... ZA did NOT release an update that killed Norton... although they can be my guests to do so now... all is fair in WAR.
5. I think Norton may have done this on purpose- or perhaps that would make them seem smarter than they are... they are either evil or stupid... or both...
6. You may NOT have to start-up in Safe Mode: I was able to boot & Login by making sure to right click on the Norton Icon in the system tray just as soon as it appeared and select Disable Norton AntiVirus (unitl system startup). I also did the same for Zone Alarm when it appeared in the system tray too... so yup, I am now continuing this thread without any AV or FW running... that's OK, I hate computers anyway. (JK)
7. Apparently turning off certain features in Norton and/or ZA are not legitimate work arounds as per the other posts in this thread.
8. NORTON IS INDEED A CPU HOG!!! I recently had to reset my IE settings because I made the mistake of having Norton act as my Phishing Filter... holy hog!!! It was taking 98-99% of the CPU and not releasing when it should have (there are plenty other posts about this- just check/google ccSvcHst.exe. The posts are correct, as soon as I reset IE and then relaunched IE... problem solved... this Norton Process will interfere with plenty of other Aps trying to go online to download and apply their updates.
9. YES- and why in the HECK does Norton actually have a "SKIP" option on the bottom of the Zone Alarm Uninstall warning page???? It should read "Do Not Upgrade to 2009 AND retain Zone Alarm", "Uninstall ZA and Upgrade to Norton AV 2009", or option C: "Skip and join the long NORTON list of Victims!!!"... really, is there nothing more ironic than having your AntiVirus software be your biggest threat?!?!?

IF ONLY I HAD CHECKED THE BLOGS/POSTS BEFORE BLINDLY ACCEPTING NORTON'S "FREE" UPGRADE TO AV 2009!!!!!

DIE NORTON...DIE...DIE...DIE DIE DIE DIE DIE DIE DIE DIE!!!]]> http://www.dslreports.com/forum/remark,21243739 Thu, 09 Oct 2008 23:12:33 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21190678 CJ :
said by w8sdz See Profile :

I would like to see what ZoneLabs has to say about this incompatibility.

To anyone reading this - if you have a contact there please ask them to read this thread.

The fact that ZoneLabs did not come out with a new product that didn't play well with others, and Norton did places the onus on Norton in my opinion.]]> http://www.dslreports.com/forum/remark,21190678 Tue, 30 Sep 2008 05:19:19 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21190404 w8sdz : I would like to see what ZoneLabs has to say about this incompatibility.

To anyone reading this - if you have a contact there please ask them to read this thread.

--
73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21190404 Tue, 30 Sep 2008 01:54:21 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21190329 DrStrange : I've got Zone Alarm Security Suite running on two machines here without any trouble. I used to recommend Symantec products without qualification to customers. I advise them to avoid Symantec products these days. They're buggy resource hogs. Symantec's attitude with respect to this incident goes a long way to reinforce my opinion.]]> http://www.dslreports.com/forum/remark,21190329 Tue, 30 Sep 2008 01:18:42 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21189857 CJ :
said by maximusqb See Profile :

Hi I see your point, but to be fair two posts above that post Ungulate said he had trouble with Zone Alarm and Norton Internet security 2009 so maybe that was what Michael York was referring to as running Zone Alarm with NIS is not a good idea.
Ok, it seems you would be correct. But to be truly fair about this, why wouldn't a proclaimed "REP" of the company make any reference at all to what the initial issue was in this thread. Seems a little dodgy to me.

My assessment would be that most people, at least ones on these forums, know that you shouldn't mix two firewalls or two AV's on one PC. But the initial poster did not do that. He did something that most all security conscious people do, and that is to run an AV program and a firewall, whether they be the same AIO program or two separate pieces of software.

Hey Mike, from the Norton Authorized Support Team, can you answer the initial post in this thread? Why can't a person run your NAV and ZAP along side each other? I have ran many AV programs along side ZAP before, without so much as a hiccup.]]> http://www.dslreports.com/forum/remark,21189857 Mon, 29 Sep 2008 23:18:38 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21189024 maximusqb : Hi I see your point, but to be fair two posts above that post Ungulate said he had trouble with Zone Alarm and Norton Internet security 2009 so maybe that was what Michael York was referring to as running Zone Alarm with NIS is not a good idea.]]> http://www.dslreports.com/forum/remark,21189024 Mon, 29 Sep 2008 20:43:25 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21188883 CJ : I have been trialing NAV2009, but I think with support like that, I'll go back to Avira.

La Luna See Profile hit the nail on the head.]]> http://www.dslreports.com/forum/remark,21188883 Mon, 29 Sep 2008 20:23:19 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21188843 CJ :
said by Michael York See Profile :

Hello,

This is Mike from the Norton Authorized Support Team responding to everyone in this thread about the incompatibilities with ZoneAlarm and Norton Internet Security 2009.

Even if you disable the real-time scanning function in ZoneAlarm you still risk the possibility of a conflict with Norton, since both applications contain similar functionality and you should never run more than one internet security suite at the same time.

If you choose to continue to use Norton Internet Security, then it is advised that you remove ZoneAlarm and any other third party internet security applications to avoid conflicts.

For more information on this topic, please visit the Norton Community Forums.

Norton Community Forums- ZoneAlarm

Thank you,
Mike
If the "Norton Authorized Support Team" had bothered to even read the title of this thread, they would have noticed that the thread referenced NAV not NIS. ]]> http://www.dslreports.com/forum/remark,21188843 Mon, 29 Sep 2008 20:16:32 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21188839 anon : Mike,

I just purchased antivirus 2009, and finally figured out that the conflict was with Zone Alarm after reading multiple postings. I uninstalled ZA in safe mode because my computer kept freezing when turning it on, even after unchecking zone alarm in the startup pane. However, if Symantec knows that, then why is there a "skip" link at the bottom of the application compatability page during installation? Also, after contacting on-line live help, which got me someone in India and an obvious communication barrier, All I want to know is if the "Intrusion Prevention" feature that it comes with is a fire wall or isn't it? If I turn off the "intrusion prevention", can I run a fire wall if this "intrusion prevention" isn't a fire wall???]]> http://www.dslreports.com/forum/remark,21188839 Mon, 29 Sep 2008 20:15:59 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21188188 La Luna : hmmm, I really dislike it when app #2 won't work with already installed and payed for app #1, and the answer is "remove app #1 and keep our app #2".

I would look to get a refund for Norton, there are plenty of good AV's that work just fine with ZA.
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11,955 DEADLY TERROR ATTACKS SINCE 9/11~~SARAH BRIGHTMAN SYMPHONY WORLD TOUR]]> http://www.dslreports.com/forum/remark,21188188 Mon, 29 Sep 2008 18:24:28 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21188080 Michael York : Hello,

This is Mike from the Norton Authorized Support Team responding to everyone in this thread about the incompatibilities with ZoneAlarm and Norton Internet Security 2009.

Even if you disable the real-time scanning function in ZoneAlarm you still risk the possibility of a conflict with Norton, since both applications contain similar functionality and you should never run more than one internet security suite at the same time.

If you choose to continue to use Norton Internet Security, then it is advised that you remove ZoneAlarm and any other third party internet security applications to avoid conflicts.

For more information on this topic, please visit the Norton Community Forums.

Norton Community Forums- ZoneAlarm

Thank you,
Mike
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Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority]]> http://www.dslreports.com/forum/remark,21188080 Mon, 29 Sep 2008 18:03:46 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21149929 Le Boule : FWIW Zone Alarm is having their own share of problems...

»discussions.virtualdr.com/showth···t=233705]]> http://www.dslreports.com/forum/remark,21149929 Mon, 22 Sep 2008 14:02:54 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21148100 anon : Unfortunately I have the same problem with plain Zone alarm & Norton internet security 2009, have had to uninstall ZA in safe mode to even get my laptop to boot, has anyone got a work round for this problem??]]> http://www.dslreports.com/forum/remark,21148100 Mon, 22 Sep 2008 04:52:42 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21144240 siliconman01 : See if this NAV refund option helps you as described in the post Norton forum post below:

»norton.lithium.com/norton/board/···.id=6262]]> http://www.dslreports.com/forum/remark,21144240 Sun, 21 Sep 2008 03:12:23 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21144221 w8sdz : It appears that Symantec is not interested in resolving this conflict. I received this reply from a Symantec Employee:
ZoneAlarm Pro 7.0.483 has known compatability issues with NAV 2009. During the NAV 2009 install, you should be alerted that ZoneAlarm is not compatable with NAV 2009.

See this thread for the discussion:
»community.norton.com/norton/boar···.id=8039

It is most unfortunate that by not resolving this conflict with ZoneLabs they are making it impossible to use ZoneAlarm Pro. If I had known they were going to do this I would have purchased Norton Internet Security 2009 instead of Norton AntiVirus 2009. There seems to be no upgrade path from the AntiVirus product to the Internet Security product, short of purchasing a new subscription. This is not an option for me as I have 360 days left on my subscription.

I do not agree with one poster who said "ZoneAlarm Pro is interfering with Norton AntiVirus 2009". In my opinion the problem should be stated as "Norton AntiVirus 2009 is interfering with ZoneAlarm Pro". Put the blame where it belongs!


This reminds me of the recent problem of Norton interfering with Windows XP Service Pack 3. At first Symantec claimed it was a Microsoft problem and Microsoft said it was a Symantec problem. When the dust settled it turned out that a self-protect option in Norton caused corruption of the registry when the XP Service Pack 3 installation was doing the final cleanup.

I hope someone at ZoneLabs sees this thread and attempts to resolve the conflict, no matter whose fault it is.

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73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21144221 Sun, 21 Sep 2008 03:01:58 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21144153 anon : I'd been using Norton 2004 Anti-Virus and ZoneAlarm zlsSetup_70_483_000_en.exe without difficulty. Re-registering Norton 2004 for 2 years worked and kept both working. But I had to upgrade to Norton 2009 so I could renew online. Norton 2004 did not support online renewals despite what they say. A call routed to India is required for the 2004 product because they must change their database manually. Sounds ridiculous but it's true.

I confirm the incompatibilities between Norton 2009 Anti-Virus and ZoneAlarm zlsSetup_70_483_000_en.exe. Norton forced me to uninstall a good working ZA 70_483_000 before installing 2009 Anti-Virus.

After installing Norton 2009, I has to deactivate the "Advanced Protection" part of Norton 2009 Anti-Virus because my Outlook 2003 would not work properly. It would not retrieve messages with this feature enabled.

After confirming that everything seemed to be working (with the Norton "Advanced Protection" off), I installed the previous download of ZoneAlarm zlsSetup_70_483_000_en.exe. My system also locked up and required an unplug and power on.

I turned off my DSL router for a couple of experiments and rebooted. Booting took a really long time. When it did finally completed the boot, I decided to see if it would restart without a problem. The system hung on shut-down. I had to unplug and power on.

I tried turning off the "Intrusion Prevention" feature on Norton 2009 to see if that was interfering. So I had two features in Norton 2009 turned off. Still ZoneAlarm caused my system to hang when trying to shut it down. So I've removed ZA, successfully and everything seems to be working (with "Advanced Protection" turned off).

Unfortunately, I don't have the ZA firewall any more. I wonder if Norton's Intrusion Prevention feature is like the ZA firewall. Anybody know?

Richard]]> http://www.dslreports.com/forum/remark,21144153 Sun, 21 Sep 2008 02:18:15 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21119269 w8sdz :
said by siliconman01 See Profile :

I recommend that you jump over to the Symantec User forum and post the issue over there.
Thank you for the suggestion. I have done so.

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73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21119269 Tue, 16 Sep 2008 13:31:57 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21119261 w8sdz :
said by Confused :

Don't you download Norton Antivirus from the Symantec Store? www.symantec.com? I've never heard of www.norton.com
Norton AntiVirus 2008 users who have a currently valid subscription can update to Norton AntiVirus 2009 for free. The www.norton.com link is valid. It is posted in this official update notice: »community.norton.com/norton/boar···.id=7127


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73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21119261 Tue, 16 Sep 2008 13:30:27 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21119048 siliconman01 : I recommend that you jump over to the Symantec User forum and post the issue over there. The Symantec gurus will work with you to resolve the conflict issue.

»community.norton.com/norton/]]> http://www.dslreports.com/forum/remark,21119048 Tue, 16 Sep 2008 12:51:28 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21119045 anon : Don't you download Norton Antivirus from the Symantec Store? www.symantec.com? I've never heard of www.norton.com]]> http://www.dslreports.com/forum/remark,21119045 Tue, 16 Sep 2008 12:51:09 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21118882 w8sdz :
said by upb See Profile :

There are some bad guys out there who are peddling a fake AntiVirus that is in reality malware. See the sans.org story at »isc.sans.org/diary.html?storyid=5042 for the details about the fake AV sites.
I downloaded Norton AntiVirus 2009 directly from their site: »www.norton.com/nav09


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73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21118882 Tue, 16 Sep 2008 12:26:56 EDT Re: Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21118163 upb : There are some bad guys out there who are peddling a fake AntiVirus that is in reality malware. See the sans.org story at »isc.sans.org/diary.html?storyid=5042 for the details about the fake AV sites.]]> http://www.dslreports.com/forum/remark,21118163 Tue, 16 Sep 2008 10:21:10 EDT Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0 http://www.dslreports.com/forum/remark,21117452 w8sdz : I installed Norton AntiVirus 2009 on my Windows XP (SP3) machine. I had previously set ZoneAlarm Pro so it would not load at start-up, to assure that it would not interfere with the installation of NA 2009.

When I was sure that NA was working correctly and it had the latest updates, I started ZoneAlarm. It came up but when I attempted to have it check for updates my PC locked up. I had to remove the power cord to shut the machine down (the shutdown button would not work). I tried reinstalling NA 2009 but it locked up near the end of the installation.

There is definately a conflict between these two programs. NA 2008 worked perfectly with ZoneAlarm Pro 7.0.483.0.

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73 de w8sdz - sip:271752@us.voxalot.com
]]> http://www.dslreports.com/forum/remark,21117452 Tue, 16 Sep 2008 04:56:47 EDT