w8sdz
join:2001-05-21
Port Orange, FL
| Norton AntiVirus 2009 conflicts with ZoneAlarm Pro 7.0.483.0
I installed Norton AntiVirus 2009 on my Windows XP (SP3) machine. I had previously set ZoneAlarm Pro so it would not load at start-up, to assure that it would not interfere with the installation of NA 2009.
When I was sure that NA was working correctly and it had the latest updates, I started ZoneAlarm. It came up but when I attempted to have it check for updates my PC locked up. I had to remove the power cord to shut the machine down (the shutdown button would not work). I tried reinstalling NA 2009 but it locked up near the end of the installation.
There is definately a conflict between these two programs. NA 2008 worked perfectly with ZoneAlarm Pro 7.0.483.0.
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73 de w8sdz - sip:271752@us.voxalot.com
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upb
Premium
join:2004-03-15
Carriere, MS
 ·AT&T Southeast
| There are some bad guys out there who are peddling a fake AntiVirus that is in reality malware. See the sans.org story at »isc.sans.org/diary.html?storyid=5042 for the details about the fake AV sites. |
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w8sdz
join:2001-05-21
Port Orange, FL
| said by upb  :There are some bad guys out there who are peddling a fake AntiVirus that is in reality malware. See the sans.org story at » isc.sans.org/diary.html?storyid=5042 for the details about the fake AV sites. I downloaded Norton AntiVirus 2009 directly from their site: »www.norton.com/nav09
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73 de w8sdz - sip:271752@us.voxalot.com
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Confused
| Don't you download Norton Antivirus from the Symantec Store? www.symantec.com? I've never heard of www.norton.com |
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siliconman01
Premium
join:2005-05-08
Saint Albans, WV
| reply to w8sdz
I recommend that you jump over to the Symantec User forum and post the issue over there. The Symantec gurus will work with you to resolve the conflict issue.
»community.norton.com/norton/ |
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w8sdz
join:2001-05-21
Port Orange, FL
| reply to Confused
said by Confused :
Don't you download Norton Antivirus from the Symantec Store? www.symantec.com? I've never heard of www.norton.com
Norton AntiVirus 2008 users who have a currently valid subscription can update to Norton AntiVirus 2009 for free. The www.norton.com link is valid. It is posted in this official update notice: »community.norton.com/norton/boar···.id=7127
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73 de w8sdz - sip:271752@us.voxalot.com
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w8sdz
join:2001-05-21
Port Orange, FL
| reply to siliconman01
said by siliconman01 :I recommend that you jump over to the Symantec User forum and post the issue over there. Thank you for the suggestion. I have done so.
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73 de w8sdz - sip:271752@us.voxalot.com
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rbr9901
@sbcglobal.net
| reply to w8sdz
I'd been using Norton 2004 Anti-Virus and ZoneAlarm zlsSetup_70_483_000_en.exe without difficulty. Re-registering Norton 2004 for 2 years worked and kept both working. But I had to upgrade to Norton 2009 so I could renew online. Norton 2004 did not support online renewals despite what they say. A call routed to India is required for the 2004 product because they must change their database manually. Sounds ridiculous but it's true.
I confirm the incompatibilities between Norton 2009 Anti-Virus and ZoneAlarm zlsSetup_70_483_000_en.exe. Norton forced me to uninstall a good working ZA 70_483_000 before installing 2009 Anti-Virus.
After installing Norton 2009, I has to deactivate the "Advanced Protection" part of Norton 2009 Anti-Virus because my Outlook 2003 would not work properly. It would not retrieve messages with this feature enabled.
After confirming that everything seemed to be working (with the Norton "Advanced Protection" off), I installed the previous download of ZoneAlarm zlsSetup_70_483_000_en.exe. My system also locked up and required an unplug and power on.
I turned off my DSL router for a couple of experiments and rebooted. Booting took a really long time. When it did finally completed the boot, I decided to see if it would restart without a problem. The system hung on shut-down. I had to unplug and power on.
I tried turning off the "Intrusion Prevention" feature on Norton 2009 to see if that was interfering. So I had two features in Norton 2009 turned off. Still ZoneAlarm caused my system to hang when trying to shut it down. So I've removed ZA, successfully and everything seems to be working (with "Advanced Protection" turned off).
Unfortunately, I don't have the ZA firewall any more. I wonder if Norton's Intrusion Prevention feature is like the ZA firewall. Anybody know?
Richard |
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w8sdz
join:2001-05-21
Port Orange, FL
| reply to w8sdz
It appears that Symantec is not interested in resolving this conflict. I received this reply from a Symantec Employee:
ZoneAlarm Pro 7.0.483 has known compatability issues with NAV 2009. During the NAV 2009 install, you should be alerted that ZoneAlarm is not compatable with NAV 2009.
See this thread for the discussion:
»community.norton.com/norton/boar···.id=8039
It is most unfortunate that by not resolving this conflict with ZoneLabs they are making it impossible to use ZoneAlarm Pro. If I had known they were going to do this I would have purchased Norton Internet Security 2009 instead of Norton AntiVirus 2009. There seems to be no upgrade path from the AntiVirus product to the Internet Security product, short of purchasing a new subscription. This is not an option for me as I have 360 days left on my subscription.
I do not agree with one poster who said "ZoneAlarm Pro is interfering with Norton AntiVirus 2009". In my opinion the problem should be stated as "Norton AntiVirus 2009 is interfering with ZoneAlarm Pro". Put the blame where it belongs!
This reminds me of the recent problem of Norton interfering with Windows XP Service Pack 3. At first Symantec claimed it was a Microsoft problem and Microsoft said it was a Symantec problem. When the dust settled it turned out that a self-protect option in Norton caused corruption of the registry when the XP Service Pack 3 installation was doing the final cleanup.
I hope someone at ZoneLabs sees this thread and attempts to resolve the conflict, no matter whose fault it is.
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73 de w8sdz - sip:271752@us.voxalot.com
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siliconman01
Premium
join:2005-05-08
Saint Albans, WV
| reply to w8sdz
See if this NAV refund option helps you as described in the post Norton forum post below:
»norton.lithium.com/norton/board/···.id=6262 |
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Ungulate
| Unfortunately I have the same problem with plain Zone alarm & Norton internet security 2009, have had to uninstall ZA in safe mode to even get my laptop to boot, has anyone got a work round for this problem?? |
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Le Boule
join:2001-09-20
Selma, AL | reply to w8sdz
FWIW Zone Alarm is having their own share of problems...
»discussions.virtualdr.com/showth···t=233705 |
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Michael York
join:2007-11-06
San Francisco, CA
| reply to Ungulate
Hello,
This is Mike from the Norton Authorized Support Team responding to everyone in this thread about the incompatibilities with ZoneAlarm and Norton Internet Security 2009.
Even if you disable the real-time scanning function in ZoneAlarm you still risk the possibility of a conflict with Norton, since both applications contain similar functionality and you should never run more than one internet security suite at the same time.
If you choose to continue to use Norton Internet Security, then it is advised that you remove ZoneAlarm and any other third party internet security applications to avoid conflicts.
For more information on this topic, please visit the Norton Community Forums.
Norton Community Forums- ZoneAlarm
Thank you,
Mike
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Michael York
Norton Authorized Support Team
Symantec Corporation
»service.symantec.com/priority |
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La Luna
Surviving Ashraful
Premium
join:2001-07-12
Warwick, NY
clubs:
 ·Optimum Online
 ·Vonage
| reply to w8sdz
hmmm, I really dislike it when app #2 won't work with already installed and payed for app #1, and the answer is "remove app #1 and keep our app #2".
I would look to get a refund for Norton, there are plenty of good AV's that work just fine with ZA.
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11,955 DEADLY TERROR ATTACKS SINCE 9/11~~SARAH BRIGHTMAN SYMPHONY WORLD TOUR |
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ronymo
@rr.com
| reply to Michael York
Mike,
I just purchased antivirus 2009, and finally figured out that the conflict was with Zone Alarm after reading multiple postings. I uninstalled ZA in safe mode because my computer kept freezing when turning it on, even after unchecking zone alarm in the startup pane. However, if Symantec knows that, then why is there a "skip" link at the bottom of the application compatability page during installation? Also, after contacting on-line live help, which got me someone in India and an obvious communication barrier, All I want to know is if the "Intrusion Prevention" feature that it comes with is a fire wall or isn't it? If I turn off the "intrusion prevention", can I run a fire wall if this "intrusion prevention" isn't a fire wall??? |
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CJ
join:2000-07-18
USA
| reply to Michael York
said by Michael York :Hello, This is Mike from the Norton Authorized Support Team responding to everyone in this thread about the incompatibilities with ZoneAlarm and Norton Internet Security 2009. Even if you disable the real-time scanning function in ZoneAlarm you still risk the possibility of a conflict with Norton, since both applications contain similar functionality and you should never run more than one internet security suite at the same time. If you choose to continue to use Norton Internet Security, then it is advised that you remove ZoneAlarm and any other third party internet security applications to avoid conflicts. For more information on this topic, please visit the Norton Community Forums. Norton Community Forums- ZoneAlarmThank you, Mike If the "Norton Authorized Support Team" had bothered to even read the title of this thread, they would have noticed that the thread referenced NAV not NIS. |
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CJ
join:2000-07-18
USA
| reply to La Luna
I have been trialing NAV2009, but I think with support like that, I'll go back to Avira.
La Luna hit the nail on the head. |
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maximusqb
join:2005-02-21 | reply to CJ
Hi I see your point, but to be fair two posts above that post Ungulate said he had trouble with Zone Alarm and Norton Internet security 2009 so maybe that was what Michael York was referring to as running Zone Alarm with NIS is not a good idea. |
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CJ
join:2000-07-18
USA
| said by maximusqb :Hi I see your point, but to be fair two posts above that post Ungulate said he had trouble with Zone Alarm and Norton Internet security 2009 so maybe that was what Michael York was referring to as running Zone Alarm with NIS is not a good idea. Ok, it seems you would be correct. But to be truly fair about this, why wouldn't a proclaimed "REP" of the company make any reference at all to what the initial issue was in this thread. Seems a little dodgy to me.
My assessment would be that most people, at least ones on these forums, know that you shouldn't mix two firewalls or two AV's on one PC. But the initial poster did not do that. He did something that most all security conscious people do, and that is to run an AV program and a firewall, whether they be the same AIO program or two separate pieces of software.
Hey Mike, from the Norton Authorized Support Team, can you answer the initial post in this thread? Why can't a person run your NAV and ZAP along side each other? I have ran many AV programs along side ZAP before, without so much as a hiccup. |
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·magicjack.com
·Stephouse Networks
·EarthLink
| reply to w8sdz
I've got Zone Alarm Security Suite running on two machines here without any trouble. I used to recommend Symantec products without qualification to customers. I advise them to avoid Symantec products these days. They're buggy resource hogs. Symantec's attitude with respect to this incident goes a long way to reinforce my opinion. |
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