robinjames
Premium
join:2008-04-20
Ottawa, ON
| reply to tntsavvy
Re: Unacceptable service from TSI!
While I agree that Bell was probably involved in the screw-up, I am getting tired of hearing 'it's Bell's fault, not Teksavvy'. I am a huge fan of Tek but Bell is their business partner, whether they like it or not, and should be held as equally accountable as Bell when something goes wrong. I work in retail and when suppliers jerk me around with orders, the last thing I want my employees to say to a customer is 'we were shorted on our order' or 'our supplier messed up'. I sell the product to the customer, I am accountable for products I sell... same should go for all businesses 
Just my $.02 |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| This is a tough situation right now.... Bell's just learning to deal with Phone Resellers and don't quite have a handle on both the automation and the setup of it all right now... As a result it's made for some not so favourable moments of late.
The difference from our DSL side is that we're actually reselling a Bell Phone service, so we land up only being a broker in what actually is a Bell Phone Service in this case. The winning in this is that we get it at a lower price, one that we can then pass on to our DSL clients....
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TSI Rocky - TekSavvy Solutions Inc. |
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robinjames
Premium
join:2008-04-20
Ottawa, ON
| Rocky I hear ya, it must not be easy... I originally posted because I was more frustrated at poster's (not Tek employees) responses. I guess I'm becoming uncomfortable with this public 'airing of grievances'... everyone guesses or throws an opinion in, which can aggravate an issue for no real reason.
I would suspect if I had a problem with my service A POST IN THE DIRECT FORUM would be handled just as promptly and would be a more effective means of resolving my issue
Thanks again for continuing to support this forum, even with i'm sure is a much busier schedule these days.. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| No problem....
It is pretty busy these days. Trying to coordinate the HR changes we mentioned in the past and also trying to go through upgrades over the next 30 days (many of them I might add... Hint: look up Juniper MX480 as one of the upgrades).
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TSI Rocky - TekSavvy Solutions Inc. |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | »www.juniper.net/customers/suppor···x480.jsp |
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JayMan
Whoot
Premium
join:2002-06-05
Earth
 ·TekSavvy Solutions..
·ELECTRONICBOX
| reply to R0CKY
said by R0CKY  :No problem.... It is pretty busy these days. Trying to coordinate the HR changes we mentioned in the past and also trying to go through upgrades over the next 30 days (many of them I might add... Hint: look up Juniper MX480 as one of the upgrades). Is that Marc geek porn? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | LOL.. |
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JayMan
Whoot
Premium
join:2002-06-05
Earth | said by R0CKY :LOL.. get yourself a BB Bold yet Rocko? |
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| reply to R0CKY
What is so special about an MX480 ? And what will it be used for ?
Or is it just a labour day gift/toy for Marc/Gabe ?
Will this be installed at 151 ? And more importantly, does your space provider at 151 provide the lifts to get those bulky heavy boxes into racks, or do you expect Gabe/marc to lift the box into your rack manually ?
And just how much rack space do you guys now have at 151 ? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to JayMan
said by JayMan :said by R0CKY :LOL.. get yourself a BB Bold yet Rocko? Nahh.... not yet.
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TSI Rocky - TekSavvy Solutions Inc. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to jfmezei
said by jfmezei :What is so special about an MX480 ? And what will it be used for ? Biiiig box!
Or is it just a labour day gift/toy for Marc/Gabe ?
Good question! Marc? That why you orded it?
Will this be installed at 151 ?
Yes.
And more importantly, does your space provider at 151 provide the lifts to get those bulky heavy boxes into racks, or do you expect Gabe/marc to lift the box into your rack manually ?
Gabe lifting!? LOL...
And just how much rack space do you guys now have at 151 ?
Too much now! 
--
TSI Rocky - TekSavvy Solutions Inc. |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| The MX480 will replace our internet border router. With only one blade in it, it will have over ten times more capacity then our existing equipment and have the ability to upgrade six times more from there.
It's a real mean piece of equipment.
That's why
--
TSI Marc - TekSavvy Solutions Inc. |
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| >The MX480 will replace our internet border router.
I take it it will replace:
ae0-2110.border1.pppoe.ca (69.196.136.1) ?
Have you decided what its IP and name will be yet ? Will the old one (the 2100, right ?) remain there as backup ?
Is there a schedule for its installation and put into production (aka: us seeing a difference in IPs in our traceroutes) ?
Out of curiosity, is this new toy physically at 151 already, or is it first delivered to the big barn at chatham to be moved to 151 when ready to be installed ? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
edit:
September 12th, @09:28AM
| Big Barn first.... |
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NeoStylez
Cheers
join:2008-02-10
Peterborough, ON | lol, gonna put this in your Trunk Rocky hahaha
:P |
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