mr tomato head
@comcast.net
| RE: Great service and support is quick
If waiting as much as 2-1/2 hrs. for somebody to answer the phone/online support is your idea of quick, then yes, Comcast gives great service. (I can only speak for Pittsburgh area.) The field techs are generally great (though I have to wonder why they've had to be here so often!). Most are experienced and very thorough. One even confided that when they replace your equipment, such as modems, you're as likely to get a used, poorly functioning modem as a new one (that was the problem here once). But the in-house staff, when you can reach them, have been generally surly, rude, unhelpful, uninformed, and unwilling to help. They want to sign up new customers and apparently couldn't care less about existing, long-term customers. And they're only going to hurt the company by instituting this 250GB limit. Increase speed (allegedly -- read the fine print: that 12MBps "power boost" only applies to the first 10MB of a download), but reduce how much you can use it? Brilliant strategy! Guess they got a little too comfortable as the broadband monopoly around here. But now that Verizon's network is nearly complete around here, that won't be the case much longer. As soon as FIOS hits our neighborhood, Comcast is going to have to suck up a little or Verizon is likely to strip away a lot of customers. |
