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| Microsoft to copy Apple's 'Genius Bars' in select PC stores
»news.yahoo.com/s/ap/20080905/ap_···ft_image
As part of its new $300 million marketing campaign and image makeover, Microsoft Corp. plans to deploy its own customer-service representatives at retailers like Best Buy and Circuit City to help people with their PC purchases.
The world's largest software company plans to have 155 "Microsoft Gurus" in U.S. stores by the end of the year, and expand based on the project's success, Microsoft's general manager of corporate communications, Tom Pilla, said Friday.
The move is more likely to strike up comparisons with the rival that has portrayed Microsoft as unhip and out of touch — Apple Inc., which runs "Genius Bars" in its stores to answer questions about Macs and iPods.
The Microsoft Gurus will not be paid on commission, Pilla said, and instead will be measured by customer satisfaction and their "ability to translate the technology to a language consumers feel comfortable with."
Its Gurus join a barrage of efforts behind Microsoft's latest and largest-ever marketing campaign, including commercials that began airing Thursday night featuring Chairman Bill Gates and new pitchman Jerry Seinfeld. Unfortunately, the Microsoft Gurus are only there to help you choose MS systems & products for purchase. They aren't there to troubleshoot something you already bought. -- My BLOG .. .. Internet News .. .. My Web Page Ask yourself one question: 'Do I feel lucky?' Well, do ya punk? |