tntsavvy
@primus.ca
| Unacceptable service from TSI!
Hi all,
I've been TSI internet customer for a long time and jumped on the home phone service as soon as it was offered. I'm moving to a new place on Sep. 10 and called in on Aug. 25 to get the services moved. Five days later both home phone and internet were cut off at the old place without any reason. Called 3 times, first was promised with a tech coming out to fixed on the same day but nobody showed up or called. Second support call was promise a call back which did not happened. Third call 8 days later, nobody knew anything about what had been happening. A supervisor named Scott even said I had never been TSI homephone customer. Had to spend 35 minutes on pay-as-you-go cellphone only to have received a promise (to fix the problem the next day) that has not happened. No explanation has been ever given as to why or what was wrong.
Now, just a few more days to move, I'm not sure if it's worth pursuing the issue anymore. Five minutes or more waiting on cell phone just to get some kind of switchboard operator to pick up the phone only to transfer me to the appropriate department with more waiting. Has TSI gotten too big now? I'm just so disappointed at the service and the whole family has been very frustrated for being cut off from our main communication media. Not sure what kind of expectation I should have for the service at the new place anymore. I didn't expect to pay the $60 moving fee to get this kind of service.
My last hope is whoever is the power that be will be able to find out what was wrong and give me some explanation about this problem.
Thanks for reading.
Tony |
|
that sucks
@anonymouse.org
| That definitely sucks for sure. It sounds like TSI placed the order but Bell neglected to look at the dates and just processed the order when they got it. Doesn't really seem like a TSI fault. There's no reason they didn't have any idea about what was going on after 2 or 3 calls but it happens some times..
Personally, i'd just wait for the 10th and see what happens. I'd also hope that if the phone is active @ the new residence that no one is using it. |
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anon149
@vaxination.ca
| reply to tntsavvy
Now that they started to offer the phone service, the big question is how long before they get to a point where they are as profisient with phone service and Bell's antics as they are with DSL service.
It was clear when they started that they hadn't yet thought of all possibilities/questions. But in hindsight, one can ask whether it would have been possible for them to be fully ready for this service. Perhaps this is the type of service where it is impossible to be fully prepared from the start and you have to live through the learning process and go through all the glitches whenever some customer is hit with a previously un-experienced problem. |
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TSI Scott
Premium,VIP
join:2007-04-25
Chatham, ON
| reply to tntsavvy
Can you post your account information in the direct forum so we can look into this one for you? Or PM me your details so I can call you first thing in the morning and we can resolve this. This is definitely not the kind of customer experience we strive for. There are always instances where things can go unavoidably rough but that's no excuse on our part to not keep you informed as to what's going on or what we're doing to correct it.
Hope to hear from you soon. |
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lindmar
join:2007-11-23
Kingsville, ON | reply to tntsavvy
My home phone gets switched tomorrow to teksavvy. I'm hoping no issues arrive.
I've also canceled my DSL from Bell this morning and got my date/cancellation #. |
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robinjames
Premium
join:2008-04-20
Ottawa, ON
| reply to tntsavvy
While I agree that Bell was probably involved in the screw-up, I am getting tired of hearing 'it's Bell's fault, not Teksavvy'. I am a huge fan of Tek but Bell is their business partner, whether they like it or not, and should be held as equally accountable as Bell when something goes wrong. I work in retail and when suppliers jerk me around with orders, the last thing I want my employees to say to a customer is 'we were shorted on our order' or 'our supplier messed up'. I sell the product to the customer, I am accountable for products I sell... same should go for all businesses 
Just my $.02 |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| This is a tough situation right now.... Bell's just learning to deal with Phone Resellers and don't quite have a handle on both the automation and the setup of it all right now... As a result it's made for some not so favourable moments of late.
The difference from our DSL side is that we're actually reselling a Bell Phone service, so we land up only being a broker in what actually is a Bell Phone Service in this case. The winning in this is that we get it at a lower price, one that we can then pass on to our DSL clients....
--
TSI Rocky - TekSavvy Solutions Inc. |
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RuralOtt
join:2004-12-07
K2G
 ·TekSavvy Solutions..
| reply to tntsavvy
I have to agree. It's not acceptable, if this is still going on, especially this: "was promise a call back which did not happened.". There is no way I am going to move my home phone service or recommend it to my friend until I learnt that it has indeed improved. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Fair statement... This service is a work in progress, from a setup perspective, but once in we then have more hands on capabilities...
So, the choice is deal with a few, green behind the ears, bumps to setup and enjoy from there, or stay where you're at and, for the most part, pay more.
In the end, once installed, you generally will win!
Rocky
--
TSI Rocky - TekSavvy Solutions Inc. |
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robinjames
Premium
join:2008-04-20
Ottawa, ON
| reply to R0CKY
Rocky I hear ya, it must not be easy... I originally posted because I was more frustrated at poster's (not Tek employees) responses. I guess I'm becoming uncomfortable with this public 'airing of grievances'... everyone guesses or throws an opinion in, which can aggravate an issue for no real reason.
I would suspect if I had a problem with my service A POST IN THE DIRECT FORUM would be handled just as promptly and would be a more effective means of resolving my issue
Thanks again for continuing to support this forum, even with i'm sure is a much busier schedule these days.. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| No problem....
It is pretty busy these days. Trying to coordinate the HR changes we mentioned in the past and also trying to go through upgrades over the next 30 days (many of them I might add... Hint: look up Juniper MX480 as one of the upgrades).
--
TSI Rocky - TekSavvy Solutions Inc. |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | »www.juniper.net/customers/suppor···x480.jsp |
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JayMan
Whoot
Premium
join:2002-06-05
Earth
·TekSavvy Solutions..
·ELECTRONICBOX
| reply to R0CKY
said by R0CKY  :No problem.... It is pretty busy these days. Trying to coordinate the HR changes we mentioned in the past and also trying to go through upgrades over the next 30 days (many of them I might add... Hint: look up Juniper MX480 as one of the upgrades). Is that Marc geek porn? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON | LOL.. |
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JayMan
Whoot
Premium
join:2002-06-05
Earth | said by R0CKY :LOL.. get yourself a BB Bold yet Rocko? |
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| reply to R0CKY
What is so special about an MX480 ? And what will it be used for ?
Or is it just a labour day gift/toy for Marc/Gabe ?
Will this be installed at 151 ? And more importantly, does your space provider at 151 provide the lifts to get those bulky heavy boxes into racks, or do you expect Gabe/marc to lift the box into your rack manually ?
And just how much rack space do you guys now have at 151 ? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to JayMan
said by JayMan :said by R0CKY :LOL.. get yourself a BB Bold yet Rocko? Nahh.... not yet.
--
TSI Rocky - TekSavvy Solutions Inc. |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to jfmezei
said by jfmezei :What is so special about an MX480 ? And what will it be used for ? Biiiig box!
Or is it just a labour day gift/toy for Marc/Gabe ?
Good question! Marc? That why you orded it?
Will this be installed at 151 ?
Yes.
And more importantly, does your space provider at 151 provide the lifts to get those bulky heavy boxes into racks, or do you expect Gabe/marc to lift the box into your rack manually ?
Gabe lifting!? LOL...
And just how much rack space do you guys now have at 151 ?
Too much now! 
--
TSI Rocky - TekSavvy Solutions Inc. |
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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
| The MX480 will replace our internet border router. With only one blade in it, it will have over ten times more capacity then our existing equipment and have the ability to upgrade six times more from there.
It's a real mean piece of equipment.
That's why
--
TSI Marc - TekSavvy Solutions Inc. |
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jfmezei
Premium
join:2007-01-03
·TekSavvy Solutions..
| >The MX480 will replace our internet border router.
I take it it will replace:
ae0-2110.border1.pppoe.ca (69.196.136.1) ?
Have you decided what its IP and name will be yet ? Will the old one (the 2100, right ?) remain there as backup ?
Is there a schedule for its installation and put into production (aka: us seeing a difference in IPs in our traceroutes) ?
Out of curiosity, is this new toy physically at 151 already, or is it first delivered to the big barn at chatham to be moved to 151 when ready to be installed ? |
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