ryoong01
join:2007-04-17
Minneapolis, MN
| intermitent packet loss - what can i do to get it fixed
I have had tds service at my office for 2 years I think. I have their xfire t1 service, every couple of months we start getting intermittent packet loss, so it will work fine for an hour and then suddenly nothing works for a few minutes (connection timeouts, or reset) it has been particularly bad for the past 4 days so I am in the middle of another support ticket with them right now.
ongoing smokeping tests
»/r3/smokeping.···6b29.CA2
»/r3/smokeping.···36b29.NY
they have sent teches to our building many times and they blame the qwest copper, then qwest will blame tds and nothing gets fixed.
The lossy connection makes getting anything done online a pain since the connection has not been reliable at all. When I talk to techs on the phone they claim to test our adit and say everything is testing fine, when i finally get a tech out here, they will login to their adit with the serial port and tell me the error log is full of lost timing errors (I have no idea why they can't see this when they login remotely). Since the problem is intermittent it's a real pain since they can just tell me it is testing fine right now so we consider the problem solved, or just a fluke, then 15 minutes latter I will have no connection.
We looked at switching to comcast cable (to completely avoid the qwest copper, had qwest dsl before with similar problems) but they do not have any cable running to our building and it would be cost prohibitive to do so. I've put up with this for 2 years but something needs to get done, FCC or the BBB? clause in my contract for quality of service? |
