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Forums » O Canada! » Canadian » TekSavvy » resolution on DSL sync issue - sorta
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Fix for noisy line? »
« Telephone Extension Cord  
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pablo2525

join:2003-06-23

 resolution on DSL sync issue - sorta


parabolic sitting 52' up

outdoor enclosure
Click for full size
innards - cleaner than before!
Hi,

Once again, hats off to TSI. Yes, we had some bumps but in the end, with their help, my DSL is working again.

So what happened? It's hard to say but I think I can piece it somewhat together. The issue seems to be around multiple problems.

DSL Background

I have two phone lines with DSL on them. These two phone lines are not at my residence.

For those interested, I'm attaching photos of my DSL setup. In short, in order for me to get high-speed where I live, I need to backhaul the connection to my home across a 5.8GHz link.

This adds a wee bit of complication to the matter.

Line Stats not for my line

Bell made an error when they initially set up my Line Stats. This error wasn't discovered until I lost DSL Sync last week. TSI and I figured it out.

I've had DSL on this line for a couple of years.

What Bell did is mapped Line #1's Line Stats to Line #2 as well!

When the Bell technician would look at the ticket, they'd pull the Line Stats and see all is well, so they'd close the ticket. Gack! Never mind that TSI put in the ticket the Line Stats are wrong ... they were ignored or not conveyed to the Bell technician.

The other compounding issue is the Bell tech would phone the DSL number (not the number I gave) and because it's in an outdoor enclosure, no one picks up! hah!

Again, infuriating to me because I'm telling TSI: please have people call my cell or work number, not the DSL number; and the Bell technician not doing so ...

And of course I have to explain my crazy outdoor enclosure thing!

Current Status

After reading here how people get (re)connected on a reduced profile, I specifically requested that my profile be set to my original 5 Mbps speed. It's not. I'm at 3 Mbps. heh!

The Line Stats are still wrong.

A quick call to Mr Joshua (TSI) this afternoon got me another TSI ticket to get the above items addressed.

At least I'm back up 'n running!
--
pablo
openSUSE 11.0;KDE
ISP: TekSavvy DSL; backhauled via a 6KM wireless link


grayfox

join:2007-12-10
Whitby, ON

edit:
September 4th, @10:20PM

How many mW of power are required to send the wifi 6KM with that setup ?.

edit: Or are we talking watts at that point ?

pablo2525

join:2003-06-23


edit:
September 4th, @11:21PM

There are two links on the pole: a 2.4Ghz and a 5.8Ghz.

The 2.4GHz radios are Senaos: 200mW.

The 5.8GHz are SR-5's; 29dBi parabolic dish.

A few months back, the Compact Flash on the far-end (in the picture) took a lightening hit. /bin/bash got corrupted among a few other processes. I got busy with work and didn't get a chance to fix it. I fixed it today so stats are finally up to date:

»www.hillsandlakes.com/stats

fyi: 6KM isn't all that far.

sh code:
$ ping -c 3 rockhurst
PING rockhurst.hillsandlakes.com (172.16.6.2): 56 data bytes
64 bytes from 172.16.6.2: icmp_seq=0 ttl=64 time=1.792 ms
64 bytes from 172.16.6.2: icmp_seq=1 ttl=64 time=1.047 ms
64 bytes from 172.16.6.2: icmp_seq=2 ttl=64 time=1.074 ms

--- rockhurst.hillsandlakes.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max/stddev = 1.047/1.304/1.792/0.345 ms
-- pablo@roof: ~ (23:20) --
$


JayMan
Whoot
Premium
join:2002-06-05
Earth
reply to pablo2525
*blink*

pablo2525

join:2003-06-23


edit:
September 5th, @09:19AM

reply to pablo2525
Ah, the new profile is in:


SysUpTime: 03:41:53 xDSL linestate down
SysUpTime: 03:42:08 xDSL linestate up (downstream: 5056 kbit/s, upstream: 800 kbit/s)


I'll need to confirm Line Stats next.

Edit: we confirmed the Line Stats too; remotely no less. :) Woohoo!


The Flash
You don't win friends with salad
Premium
join:2002-10-17
Toronto, ON
reply to pablo2525
If the two phone lines are not at your residence, how does that work?

This is probably the craziest setup I've ever seen.

pablo2525

join:2003-06-23

Hi,

The billing address is separate than the service location.

I do have permission from the residence to have the extra lines but since they don't go into their home, there's little impact to them.

Cheers.
--
pablo
openSUSE 11.0;KDE
ISP: TekSavvy DSL; backhauled via a 6KM wireless link

tiger9

join:2005-08-01
Ont,Canada
reply to pablo2525
neat. What is the wattage on the 5.8GHz transmitter?

kamal

join:2008-04-11
Toronto, ON
reply to pablo2525
curious, how much does it cost to set this up?


Inssomniak

join:2005-04-06
Cayuga, ON


edit:
September 5th, @09:46PM

6Km is nothing for a wireless link. I have links better than double that distance with no problems.

Its not that expensive, that kind of hardware is how most WISPs are run these days!

the Ubiquiti SR5 is a 400mw (26dbm) card. the XR5 is a 600mw (28dbm) card. They are both excellent!

pablo Im looking for exactly that enclosure where did you get it????!


very curious

@anonymouse.org

reply to kamal
said by kamal See Profile :

curious, how much does it cost to set this up?
I too am very curious as to how much a set up like this would cost. I am very interested in setting something like this up.


Inssomniak

join:2005-04-06
Cayuga, ON


edit:
September 7th, @09:00PM

said by very curious :

said by kamal See Profile :

curious, how much does it cost to set this up?
I too am very curious as to how much a set up like this would cost. I am very interested in setting something like this up.
Off the top of my head: This will be crude...

an XR5 card, $110, a MT RB433 Board, $100, outdoor Case, $35, Surge protection and power supply, $40, 26dbi Grid antenna, $55, misc cables, $50.

Times it all by Two...

Internet 15 kilometers into the bush.. Priceless.

(Of course this is an example.. I can think of 10 other ready-to-go products that are just as effective)

pablo2525

join:2003-06-23
reply to tiger9
Hi,

I'm using SR-5's: 400mW

pablo2525

join:2003-06-23

reply to kamal
Sorry for the delay in responding. I was away this weekend.

It ran roughly 2,000 USD for the whole ball of wax. This includes lightening protection, spare gas charges, spare cards, cable, blah blah blah.

pablo2525

join:2003-06-23


edit:
September 7th, @09:44PM

reply to Inssomniak
Hi Insommniak,

I bought my outdoor enclosure from HyperLink Technologies:

»www.hyperlinktech.com/

Mine is 16"x16"x8" NEMA.

I added the vents because I thought I had an overheating problem. It turns out the WRAP board needed its BIOS flashed.

Cheers,

kamal

join:2008-04-11
Toronto, ON
reply to pablo2525
is there any website that may have tutorials or information about setting one like this?

pablo2525

join:2003-06-23
Hi,

I think there are some tutorials you can google. I don't have any at the ready though.


Inssomniak

join:2005-04-06
Cayuga, ON

reply to kamal
said by kamal See Profile :

is there any website that may have tutorials or information about setting one like this?
Right on this site! You can ask questions about setting up specific links and recommended hardware, etc.

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