Tuxified
End The RR Farce
Premium
join:2006-09-11
| [Line Problem] Need to get off "Interleaved"
After upgrading to 3.0, I called AT&T support because I was having frequent disconnects with my older Westell 6100 modem on fast path, AT&T offered to send me the newer Motorola modem free of charge to correct this...meanwhile I was put on "interleaved" status.
After receiving the new modem, I requested to be taken off of "interleaved" because the higher pings are ruining my FPS games' performance online...(the games performance was one of the reasons I upgraded).
So far, they have done nothing...still on "interleaved".
(BTW, I can see the DSLAM from my front door).
Who do I have to curse at in support to get this fixed?, being nice has accomplished nothing so far.
If they don't get this changed soon, I see no reason to pay more for crappy pings, or even keep the DSL line at all. |
|
deja_vu
| This is already well covered in the forums if you use the search function. Basically call tech support and ask to be removed from the "noise profile". Those pesky Indians just don't seem to understand the more technical terms.  |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
| said by deja_vu :This is already well covered in the forums if you use the search function. Basically call tech support and ask to be removed from the "noise profile". Those pesky Indians just don't seem to understand the more technical terms. Yes, I am aware of the "normal procedure" as suggested by the forums, already tried that, got an American tech support person who spoke very good english, explained the situation fully to her.
Still nothing.
Just wanted to see if there are other options before I disconnect DSL and POTS to seek a better value. |
|
deja_vu
| If you have already read the forum threads about this than you are aware that this may require more than few calls.
So the tech stated that you are on a noise profile?
And when you asked to be removed from said noise profile what was the response from the tech?
I have had to do this several times with my service and have never had a problem getting switched. Other than the problem of the first few techs being too apathetic to care to think about what I was asking. Good luck. |
|
attsetech
join:2008-09-04
Panama City, FL
| okay so he knows about the noise profie , tell customer support you need a tech sent out now or you are leaving ( we call it a save dispatch) no bill and fixed at any cost if that will not help I have the # for dsg reps that have a brain the only way to get that fixed is (A) a tech is called out he calls dsg with his meter looking at the speed and pvt the line w/ dsg or change the dsl port at the r.t both require at dispatch forget the on the phone customer support do nothing |
|
Gflash
@bellsouth.net | reply to Tuxified
Post your line stats . By taking it off interleaved you may make the line unstable and have it crashing every so often . The techs are not going to change it if it becomes unreliable. |
|
attsetech
join:2008-09-04
Panama City, FL
| ATT SE TECH RING A BELL .....if the line is on that platform there is only 1 problem the line is kicking errors NO OTHER REASON........(1.. the dsl port is bad )tech can change (2.. the cabel is unbalanced,db's are low or.. 2 far from dslam,inside problem )all a tech can find out when he gets there . |
|
attsetech
join:2008-09-04
Panama City, FL | staying behind that profile solves nothing.. but slow you down ( the system is put there to keep the dsl as constant as it can at what ever speed kicks the least amount of errors. |
|
kremithefrog
join:2008-06-27
Albany, GA
 ·AT&T Southeast
| I suspect there is a problem causing interleaving. Frequent disconnects were remedied with a new modem, but the modem was almost certainly not the actual culprit of the problem. Like posted above, post your line stats, I bet we'll see some problem there. |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
edit:
September 5th, @12:43AM
| reply to Tuxified
I'm close enough to the DSLAM to see it out of my front door, In fact I see AT&T trucks down there working in it several times a month on average.
In the last several years With Bellsouth, (now AT&T) I've had the 1.5 Mbps/256 Kbps "Ultra", briefly downgraded once to 768 Kbps/128 Kbps "Lite", then recently upgraded to 3 Mbps/384 Kbps "Xtreme"...in every case I've had to call a tech out to find out why the connection keeps dropping, and in every case the tech will run my inside wiring thru the required tests, then check stats at the NID.
Every single time the problem has been outside of my home either in the lines,the DSLAM, ect.
The last tech told me there was an "intermittent noise" somewhere in the system (lines, DSLAM, ect.) but couldn't isolate it.
To his credit he spent most of a day trying to tho...
The new modem has all but eliminated the disconnects, but getting off interleaved for any length of time may not be possible if the system has "intermittent noise" in it outside of my home...
I just hate to continue paying a premium price for a service that has to be crippled for reasons that are not the fault of my internal wiring or hardware.
Thanks everyone for responding, I've been with Bellsouth/AT&T for quite some time now, so I'll try to get a truck roll one last time to get back on fast path before I give up and resort to disconnecting. |
|
Airwolf7
Premium
join:2004-12-12
Franklin, KY
·AT&T Southeast
| It wouldn't kill you dead to post your modem's DSL Statistics would it?
Motorola 2210-02-1006 - Xtreme 6.0 - FastPath - G.DMT.PNG
.
Run a pathping to your Gateway IP Address.
.
I showed you mine. Now you show me yours. |
|
asjamias
join:2003-11-20
Memphis, TN
 ·RoadRunner Cable
 ·Time Warner VOIP
·RoadRunner Cable
·AT&T Southeast
| reply to Tuxified
you might want to re-consider getting off interleaved...
I too was on fast path before but problems started to pop up like frequent disconnects with my westell 6100. They gave me a new motorola modem and the problem was still there. It was when they changed my noise profile from fast to interleaved that the problem went away. |
|
TheDarkRide
Pimpin' ain't easy
join:2004-06-15
Fort Lauderdale, FL
| reply to attsetech
said by attsetech  :ATT SE TECH RING A BELL .....if the line is on that platform there is only 1 problem the line is kicking errors NO OTHER REASON........(1.. the dsl port is bad )tech can change (2.. the cabel is unbalanced,db's are low or.. 2 far from dslam,inside problem )all a tech can find out when he gets there . This is incorrect. Since TS Fay sideswiped my area, my DSL line has switched over to interleaved twice. Both times I was originally on fast path with good stats (not excellent, but definitely not noisy) and my CRC errors/discard packets were minimal. The first time I called up TS I was able to get one of the off-shore techs to easily and painlessly switch me back to fast path (with the DSG's help, of course). I snapshotted the stats and ran a line monitor, and then sure enough just last weekend there was some sort of power blip here. The modem (on a protector, not a UPS) resynched on interleaved and the stats were actually worse than they were on fast path (even with MaxSync).
This seems to be a more prominent issue in older areas since the uVerse roll-out was supposed to start in this area. It isn't, however, an immediate condemnation of the last mile of copper or anything inside the customer's premises, but in fact appears to be some sort of tech-burp on Bell's side. |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
| reply to Airwolf7
said by Airwolf7 :It wouldn't kill you dead to post your modem's DSL Statistics would it? I showed you mine. Now you show me yours. Airwolf7,
I know you and the others are trying to help, and I thank you for that...
I appreciate the offer to analyze the stats, and I know for a fact that there are those in this forum that are very good at diagnosing problems from the stats, But In my experiences thus far, the only positive changes that happen are when a tech is physically dispatched to my location.
So I'll just let the tech get his own stats when he gets here since they are going to run the tests again anyway.
I've been thru the stats drill more than a few times times already, just not on this forum.
FWIW, I can practically guarantee you that some of the stats will be bad, the real problem lies in what's making them go bad...they aren't always bad, there have been extended periods where the fast path stats are excellent, then a major storm comes thru, or I'll see AT&T trucks down at the DSLAM, and wham!, back on interleave I go.
I'm just weary of having to beg support repeatedly to have me be put back on fast path so my online game pings won't suffer, only to have an external "noise" problem outside of my network rear it's head again and automatically switch me back to interleaved to remedy it.
The new Motorola modem was sent in an effort to cure the occasional dropouts, but it doesn't address the underlying problems that make the dropouts happen, nor does it solve the problems that make having to be placed on interleaved status necessary in the first place.
And yes, I know that residential DSL is a "best effort" endeavor, so I am not guaranteed to be on fast path, have great pings, nor am I guaranteed to have the advertised speeds...the only thing I can be guaranteed it seems is that the bill for the service will arrive with regularity, and the price on that bill will not reflect any of the aforementioned shortcomings.
To all the techs out there, thanks for doing the great job you do, I've never met one of you that did not try very hard to resolve the issues, or did not leave me with a good impression, but I think there are some things the techs will not be able to remedy unless the corporation that is AT&T starts taking the long term customer's satisfaction level a little more seriously and get the external network sorted out a bit better.
Perhaps the next tech's fix will hold, if not, It'll be saying goodbye to an old friend.
Thanks again guys for at least trying. |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
| reply to asjamias
said by asjamias :you might want to re-consider getting off interleaved... I too was on fast path before but problems started to pop up like frequent disconnects with my westell 6100. They gave me a new motorola modem and the problem was still there. It was when they changed my noise profile from fast to interleaved that the problem went away. Being on interleaved wouldn't be a problem except for the effects it has on my FPS games performance, having the ability to play competitively in online games was a major factor in my decision to have AT&T DSL installed in the first place.
Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in.
Of course, YMMV depending on your own usage. |
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to Tuxified
said by Tuxified :I'm just weary of having to beg support repeatedly to have me be put back on fast path so my online game pings won't suffer, only to have an external "noise" problem outside of my network rear it's head again and automatically switch me back to interleaved to remedy it. AFAIK, that is the nature of DSL. It is designed to be adaptive; and, when the DSLAM starts seeing an excessive volume of errors, it puts the connection on the Interleaved Path.
Out here in the old SBC region, I've seen that happen. The underlying cause was trouble on the voice side. When that problem was fixed, rebooted the modem and was back on the Fast Path.
If your line has inherent problem with errors, you will be constantly fighting this battle. It is an indication of marginal conditions, which may, or may not be fixable in the plant.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
| said by NormanS :said by Tuxified :I'm just weary of having to beg support repeatedly to have me be put back on fast path so my online game pings won't suffer, only to have an external "noise" problem outside of my network rear it's head again and automatically switch me back to interleaved to remedy it. AFAIK, that is the nature of DSL. It is designed to be adaptive; and, when the DSLAM starts seeing an excessive volume of errors, it puts the connection on the Interleaved Path. Out here in the old SBC region, I've seen that happen. The underlying cause was trouble on the voice side. When that problem was fixed, rebooted the modem and was back on the Fast Path. If your line has inherent problem with errors, you will be constantly fighting this battle. It is an indication of marginal conditions, which may, or may not be fixable in the plant. I understand, it would be nice however if the billing part of the equation would be as "adaptive" as the error correction part.
Perhaps one day the problems with the external line errors will be addressed in a way that once the "noise" clears, the switch back to fast path will be as rapid and automatic as the switch to interleaved is now. |
|
RJ44
join:2001-10-19
Atlanta, GA
| reply to Tuxified
said by Tuxified :Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in. Of course, YMMV depending on your own usage. That's one of the things I personally would like to see in a traceroute. Interleaving by itself is going to raise your pings no more than 40ms, and in many cases the difference is negligible - less than 10ms.
If you're seeing that much of a jump, it's due to something besides interleaving. Maybe a traceroute would provide a hint. |
|
Tuxified
End The RR Farce
Premium
join:2006-09-11
| said by RJ44 :said by Tuxified :Going from low double digit pings to large triple digit pings is not a good thing for the type of gaming I engage in. Of course, YMMV depending on your own usage. That's one of the things I personally would like to see in a traceroute. Interleaving by itself is going to raise your pings no more than 40ms, and in many cases the difference is negligible - less than 10ms. If you're seeing that much of a jump, it's due to something besides interleaving. Maybe a traceroute would provide a hint. Thanks RJ44, There does indeed seem to be a problem in the lines or network somewhere that causes me to be repeatedly placed on the noise profile, the last tech even verified that the noise was out there, not in my home wiring or hardware.
The problem just couldn't be isolated at that time.
I have no doubt the problem isn't just the interleave, I suspect the interleave is just a symptom of the underlying problem more than anything else.
I'll just let the tech try to sort it out when he gets here.
|
|
NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to Tuxified
said by Tuxified :I understand, it would be nice however if the billing part of the equation would be as "adaptive" as the error correction part. Not sure that I understand. There is no billing differential for "Fast Path", as compared with "Interleaved".
Perhaps one day the problems with the external line errors will be addressed in a way that once the "noise" clears, the switch back to fast path will be as rapid and automatic as the switch to interleaved is now.
In my case, once the problems kicking me onto "Interleaved" were cleared up, a modem reset got me back on "Fast Path". If you keep getting kicked onto "Interleaved", you need to address the issue causing the errors. I did not have to call anybody, or make any requests.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
|
