PXA
Digital Ninja
Premium
join:2008-04-02
Gloucester, ON
 ·TekSavvy Solutions..
|  Friend Can't Get Online - CO Full?!
Hey all. I'm posting this for my friend because well...he can't get Internet right now and it's ridiculous why. He just moved from an old part of Ottawa to a brand spanking new townhouse in the suburbs. He ordered TSI DSL and Home Phone well before his mortgage closed. He was originally told it would be all hooked up this past Monday. The phone was but then he was told the DSL would be today. Late today after still having no service, he called TSI and was told that they had been informed by Bell that his CO was full and that he should seek Internet service elsewhere. We were both dumbfounded by this response. If he can't get DSL, his only option is Rogers and given the amount of downloading he does, this isn't an acceptable option.
We're not sure what to do now. I may not be 100% on my knowledge of how DSL works but if he can get Home Phone, should he not be able to get DSL as well? Is this even a valid excuse given that his area is brand new and theoretically, there should be room in the CO for everyone who could have use for it? If this is in fact the reason why, would calling Bell to order Sympatico and then switching to TSI right afterward yield better results? I can't imagine Bell would just tell someone who wants their service "Yeah, you should call Rogers." rather than try to make a solution for him.
If anyone from TSI or otherwise can help here, we'd greatly appreciate it. My friend and I both run a business that requires Internet access at our homes and this situation is causing great inconvenience to us both. Thanks all!
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Parallax Abstraction,
Ottawa, Ontario, Canada
blog.digital-lifeline.ca |
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pnjunction
Teksavvy Premium
join:2008-01-24
Toronto, ON
·TekSavvy Solutions..
| said by PXA  :I may not be 100% on my knowledge of how DSL works but if he can get Home Phone, should he not be able to get DSL as well? Is this even a valid excuse given that his area is brand new and theoretically, there should be room in the CO for everyone who could have use for it? If this is in fact the reason why, would calling Bell to order Sympatico and then switching to TSI right afterward yield better results? I can't imagine Bell would just tell someone who wants their service "Yeah, you should call Rogers." rather than try to make a solution for him. It doesn't quite work that way, the equipment to provide DSL service and phone service are separate.
Signing on to Bell (avoid the contracts obviously) might work. A port at a CO/remote might magically become available, they are assholes like that. |
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Angelo_
The Network Guy
Premium
join:2002-06-18
·TekSavvy Solutions..
| you can try signing up to crapico for a month then getting him to transfer his internet service to teksavvy. sometimes bell reserves a few ports for their own customers and this works...
be prepared for any kind of sync if he can connect at all... |
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shepd
join:2004-01-17
Kitchener, ON
·TekSavvy Solutions..
| reply to PXA
He can be put on a waitlist. It can take months, because Bell is lazy and won't build more capacity. Rather, he is waiting to take someone else's spot. But when it happens, he would be smart to keep that line forever! Especially since he is probably then covered by the present tariffs and not the future one Bell wants to shove down ISPs throats that will stop unlimited internet.
Best to be put on a waitlist, and sign up with Rogers for now. Make sure you can cancel the Rogers at any time, and when he gets the call from TS, he's good to go! |
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PXA
Digital Ninja
Premium
join:2008-04-02
Gloucester, ON
·TekSavvy Solutions..
edit:
August 31st, @05:32PM
| That's what I advised him to do. He called Bell and they told him about the waiting list. He asked why given this was a brand new neighbourhood, sufficient capacity to serve all the units wasn't put in and of course, the rep couldn't answer him. He's put himself on the list and as soon as Bell calls him, he's going to go "Thanks, I'll call TekSavvy now!"
He got a really good deal from Rogers for Internet and TV since he just moved in so he's going to use that until TSI becomes available. Like me, I'm sure he'll hold onto that service for dear life. 
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Parallax Abstraction,
Ottawa, Ontario, Canada
blog.digital-lifeline.ca |
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nanook
Premium
join:2007-12-02
·Bell Sympatico
·TekSavvy Solutions..
| said by PXA :He's put himself on the list and as soon as Bell calls him, he's going to go "Thanks, I'll call TekSavvy now!" I would not mention TekSavvy or any other 3rd party ISP until after Bell installs DSL service. If Bell gets any wind that your friend is thinking of defecting they will either not be able to find an available port at the CO or else the speed will suck.
Sign up on month-to-month with Bell, i.e. DO NOT enter into a contract. (Tell Bell you want to make sure service and speeds are OK first.) Then, after your friend is happy with his DSL speeds switch to TekSavvy. It may cost an extra month's service but the results are more likely to be satisfactory. |
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shepd
join:2004-01-17
Kitchener, ON
·TekSavvy Solutions..
| reply to PXA
said by PXA :He's put himself on the list and as soon as Bell calls him, he's going to go "Thanks, I'll call TekSavvy now!" Unfortunately, that probably won't work. Let's say there's a queue of 20 people waiting for that line card, and lucky you, you're #1! One opens up, and Bell records your refusal. Now, when you go to Teksavvy, you will be #20 in that line. The person who is #2 will get it.
Same way that if you hang up in a support queue, your spot goes to the next person. When you call back you're normally back in last place.
You need to be on TS waitlist if you want to get the line for TS right away. Otherwise, you'll need to accept the Bell offer, wait a month (or, if Bell takes the opportunity to force a contract on you, until the contract is over), cancel the line, take the cancellation number to TS, and they can try to transfer the line. Be warned that transfers like these often screw up. Normally, it just means waiting a week while TS co-ordinates with Bell. In your case a screwup will cost you your line card and will put you in the back of the line again.
Just saying... |
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PXA
Digital Ninja
Premium
join:2008-04-02
Gloucester, ON
·TekSavvy Solutions..
edit:
September 2nd, @12:27AM
| Does TSI actually have their own waiting list though? When my friend talked to them, he was actually told to seek Internet service elsewhere because they couldn't provide it right now. No mention of a list was made until he talked to Bell. If they do have a waiting list of their own, is there something specific he should reference when contacting them? What I have advised him to do for now is as you say, wait until Bell calls him, sign up for Sympatico without a contract (I told him to just stay with Rogers rather than accept a contract from Bell), order TSI after a couple of weeks and just transfer out. If he can get on a specific list for TSI though and skip that step, he'd much prefer to.
--
Parallax Abstraction,
Ottawa, Ontario, Canada
blog.digital-lifeline.ca |
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TSI Rick
Premium,VIP
join:2007-02-17
Corunna, ON
| Hello PXA,
We do not directly have a waiting list, we can however leave the account active and postpone the active billing. We do not however know when the lines will become available and in a typical situation the clients choose to go elsewhere instead of waiting. I have personally seen situations where the client waited for over a year for a slot and decided it was not worth it.
Regards,
Rick
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TSI Rick - TekSavvy Solutions Inc. |
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PXA
Digital Ninja
Premium
join:2008-04-02
Gloucester, ON | OK then, I will advise him to leave his account active and shut off the billing. He is on Bell's list and will be using Rogers in the interim. When Bell calls, he'll sign up for a no-contract account for a month and then re-activate TSI. Thanks. |
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mlerner
Premium
join:2000-11-25
Nepean, ON | reply to PXA
The only guarantee is being put on Bell's waiting list. Teksavvy gets no priority for remotes so he may never get a slot if he's just waiting. |
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Angelo_
The Network Guy
Premium
join:2002-06-18 | yeah remotes are hot and miss |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to mlerner
said by mlerner :The only guarantee is being put on Bell's waiting list. Teksavvy gets no priority for remotes so he may never get a slot if he's just waiting. The best bet is to get the account active with Bell as they definitely put priority on their retail side over the wholesale side for this stuff.
Make sure you go on month-to-month and from there once your secured a line-card sign-up and transfer to us (or any other 3rd party for that matter).
Rocky
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TSI Rocky - TekSavvy Solutions Inc. |
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PXA
Digital Ninja
Premium
join:2008-04-02
Gloucester, ON
·TekSavvy Solutions..
| OK. His Rogers got hooked up today so at least he has Internet of some description. He did tell Bell he wanted to sign up once a spot opened up and they didn't seem to hesitate when he leaned on month-to-month. Once he's hooked up, he'll reactive his TSI account and dump Bell. When that happens, he should just provide TSI the cancellation number to make sure he keeps the line yes? |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| Make sure our start date is the same as his cancellation date with the cancellation number so that a pull in error is less likely to occur. It's no guarantee on this part as it relies on Bell (out of our control), but it's the best chance to get this done in a loaded CO....
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TSI Rocky - TekSavvy Solutions Inc. |
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