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RogerD
join:2008-07-15
Sunnyvale, CA
| Billing, billing, anyone know the billing?
Ok, here's the setup, I have CallCentric set to recharge my account with $10 when the balance reaches $10. My monthly billing is $5.95, this month it took $4.55 from my balance and charged $1.40 to my credit card leaving a balance of $10.45 in my account. NOTE: I do not use CallCentric to place calls. I signed up with them to preserve an old NetZero Voice number when they went bellyup.
I posted a ticket to CallCentric and they are saying my account is NOT ALLOWED to go below the threshold and made it sound like that amount is inviolate. If that's the case, why have it? What I expected is for the system to take the entire amount from my balance and then recharge the account with the specified amount. If I've done the math correctly they should only need to hit my credit card every 2-3 months and then for only $10.
Is there any reason to let CallCentric just sit on money and not use it? | |
priller
join:2000-10-20
Gainesville, VA
 ·voip.ms
·Callcentric
·Vonage
·callwithus
| I don't know if it's new or I just happened to hit it this month, too.
Recharge low balance is set to $5.00
My DID is $1.95 / month. My billing this month was...
Billed from Credit card: $ 1.65
Billed from Balance: $ 0.30
That took me down to exactly $5.00. The instant I used minutes and dropped below $5, auto recharge kicked in.
So, it appears that reoccurring charges can not dip below the low balance limit. You can go under by using minutes, but not reoccurring charges.
It makes no sense and it's not the way others do it, but it appears to be the Callcentric way. I agree that it's effectively unusable money. Drop the low balance from $10 to $5 and let them hit the card each month, if that's how they want to play. | |
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