TheMole
join:2001-12-06
Morristown, NJ
| CallWithUs: Is CallWithUs.com Down?
I cannot connect to CallWithUs via IAX2. Normally i connect to 64.85.163.184:4569.
I cannot browse to »www.callwithus.com.
I'm connecting via OptOnline out of Morristown, NJ. No other issues outside of this one site.
Anybody else having problems?
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(1) It's either 99¢ or $0.99; not .99¢ (2) It's "so MUCH fun" not "so fun" |
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esojmc
join:2002-07-08
Naperville, IL | Down for me too. I connect to CWU via a SIP trunk using TrixBox. The info page shows CallWithUs (38.99.70.46) as unreachable. I am not able to go to the CWU website either. |
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montano
join:2001-04-29
Central Cali | reply to TheMole
Now this is news !!!
First time CWU has ever been down for me since I signed up over 2 years ago.
I'll shoot Sergey an email and hope it gets through. |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
| reply to TheMole
Down:-( Emergency maintenance, database problem. It takes long time to copy DB image from west to east and to reimport it on east. I expect to come up in a hour or two.
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»www.callwithus.com |
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Test99
Premium
join:2003-04-24
San Jose, CA
 ·DSL EXTREME
 ·InPhonex
| reply to TheMole
My NCH soft phone has been logging registration errors with CallWithUs much of the time since about 10:30 Pacific Time last night.
The problem is intermittent. For instance, the soft phone registered at 3:46 but failed at 7:50, registered at 7:57 but failed at 8:54, registered at 9:16 but failed at 9:24, and registered at 9:35 but failed at 11:59. |
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lwt42
join:2008-02-14
| reply to montano
... while it's the first time www.callwithus.com went down, it's the second time I've been surprised to find my DID down.
I've been struggling for months, trying to work with CallWithUs to solve several problems, and so far, no progress.
Today, I've got time to really dig into it one last time before I give up, and they're going to be down for hours. |
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Test99
Premium
join:2003-04-24
San Jose, CA | reply to sokhapkin
I use west.callwithus.com. |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
2 edits | reply to Test99
Mysql server on west just hung in the am. After restart the content of west and east DB clusters was heavily out of sync. First attempt to repair failed (my bad!!!). Second attempt is running. To avoid any writes to database while restoration is in progress I had to bring asterisks and web server down.
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»www.callwithus.com |
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Test99
Premium
join:2003-04-24
San Jose, CA | I guess Sergei didn't get any sleep last night.  |
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sokhapkin
Premium
join:2003-05-08
Somerset, NJ
| reply to TheMole
Calls are running. Will bring web server up later, need to give customers some "calm down" period 
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»www.callwithus.com |
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psevge
Premium
join:2004-08-28
Santa Clara, CA | The website is back UP and I am able to register. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey | reply to TheMole
No problem making call just now (connecting by SIP-type ATA).
Seems OK now.
(8:15 pm Eastern) |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | reply to lwt42
lwt42, sorry to hear that CWU has not been working well for you.
While I have no idea as to your specifics, may I mention some things I've found in last few months (not just for CWU but in general). Who knows, maybe we'll be lucky.
1) In the 1960's, a big shirt company used to advertise, "There are no bad boys, only bad shirts". Bunk! And same for routers. I recently tried a Notgear router with a few different ATA's, these were ATA's that were already configured and already worked fine on another router. But this router had no idea what to do with an ATA, just as a hamster has no idea what to do with a slide rule. My whole internet connection would freeze each time.
2) I have had good success with a D-Link DGL 4100 router, BUT even with that, it would NOT work with VoIP until I turned OFF the special setting for "SIP". Ironic. This occurred both with a VoIP company that uses STUN and one which does not.
3) Have you tried plugging your own ATA into a friend's router?
4) Converse, does anyone have an extra ATA that you could configure and plug into your own router?
5) Have you tried setting up CWU with a softphone?
6) Have you tried using your ATA with another provider. For example, set up free account on CallCentric, then make free test call to 1-777-123-4567.
7) Have you checked your ATA's dial plan?
Just trying to help, maybe one of these ideas will be of use.
Good luck.
EDIT: I am adding one more thing that was a problem for me tonight. Does the phone you are using work OK on another provider, whether VoIP or POTS. Sorry if this is an obvious point, but just happened to me. Heavy static was due to the phone itself, not the phone service. |
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edmidor
6th Kyu
join:2008-05-19
Montreal, QC
| reply to sokhapkin
said by sokhapkin  :Mysql server on west just hung in the am. While for outgoing calls it isn't a big deal, and can easily handled by user, inability to receive incoming calls may be critical.
Would be nice to have some failover specifically to keep DIDs working. Considering all CWU DIDs are flat rate, having few hours of absent CDRs would still be better then all DIDs down... |
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lwt42
join:2008-02-14
| reply to PX Eliezer
said by PX Eliezer :1) In the 1960's, a big shirt company used to advertise, "There are no bad boys, only bad shirts". Bunk! And same for routers. 2) I have had good success with a .... 3) Have you tried plugging your own ATA into a friend's router? 4) Converse, does anyone have an extra ATA that you could configure and plug into your own router? 5) Have you tried setting up CWU with a softphone? 6) Have you tried using your ATA with another provider. 7) Have you checked your ATA's dial plan? Just trying to help, maybe one of these ideas will be of use. Good luck. EDIT: I am adding one more thing that was a problem for me tonight. Does the phone you are using work OK on another provider, whether VoIP or POTS. I appreciate the thoughts. I know it's something stupid.
1) and 2) The DSL line is a back-up for my T1 and is normally not used for anything. I've pulled the router completely and attached the TA directly to the DSL modem with no other devices.
3) I haven't, but I'm guessing that eliminating the router completely is a fair substitute for that test. The other connection here (T1) is too busy for decent VOIP.
4) Spoke to Linksys, and they thought the problem was the TA, so they replaced it. I guess it's possible to get two bad ones in a row?
5) I haven't. I've got the router configured to be as transparent as possible for the TA so I'd have to back all of that out (and yes, I've tried without configuring DMZ/Passthrous/Port triggering as well).
6) Yes. They couldn't find the issue.
7) It's wrong, so I have to use 11 digit dialing. I'm getting through to the right party, it's just that in mid-conversation the audio stops -- one way. Or, the echo will be as loud as the party I'm calling. Or a general "this phone sounds crappy" from someone who isn't used to giving critical reports on audio.
The bonus question: two line phone, and line 1 is POTS. I have tried two other phones.
The problem is simple, and if I find it, the response is going to be "Doh!" It always is. |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | Reply to lwt42:
Certainly seems like a frustrating problem.
Three thoughts:
1) If you just unplug the ATA, then should be no conflict just setting up a softphone on your computer. Routers don't cause any problems for softphones, and softphone settings are pretty basic. The success (or failure) of softphone use may provide a clue? X-Lite is one nice softphone (free) at:
»www.counterpath.com/x-lite.html&active=4
2) With your ATA, you mentioned codec G.729. Maybe if you have good bandwidth you should try codec G.711 (PCMU) which is supposed to provide better voice quality.
3) This MAY be our best bet yet: Here is a link which describes how some ATA's have a wrong setting for RTP size. I only know about this because it was a problem for me this weekend with a new PAP2T-NA adaptor:
»michigantelephone.wordpress.com/···r-level/
Good luck. |
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lwt42
join:2008-02-14
| said by PX Eliezer :Reply to lwt42: Certainly seems like a frustrating problem. Three thoughts: 1) If you just unplug the ATA, then should be no conflict just setting up a softphone on your computer. 2) With your ATA, you mentioned codec G.729. Maybe if you have good bandwidth you should try codec G.711 3) This MAY be our best bet yet: Here is a link which describes how some ATA's have a wrong setting for RTP size. Thanks again for comments.
1) It is if the TA is on 192.168.42.136, and you send all traffic on the RTP ports and the SIP ports to that specific IP, then it's a problem. I have to rip that out.
Taking the router out is also a bit of a pain because my upstream doesn't do DHCP. Reconfiguring is a pain, especially coming back from public to private.
2) I wish it was a consistent voice quality problem. It doesn't happen on every call, it usually happens on one or two calls per day, or with very specific numbers (and not others).
3) I'll run this one to ground, thanks! |
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PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
1 edit | said by lwt42 :1) It is if the TA is on 192.168.42.136, and you send all traffic on the RTP ports and the SIP ports to that specific IP, then it's a problem. I have to rip that out. Taking the router out is also a bit of a pain because my upstream doesn't do DHCP. I'm sorry, networking and port forwarding are not my gig, so I'm not fully understanding that. But I will say: If you try to set up a softphone, it may work, it may not, but nothing will break, and at worst you've lost 10 minutes....
Also, if you want to do a softphone, you can log in to CallWithUs, go to VOIP Accounts, then at the right side of the page click ADD. You will get a second Username and Password, so it's easy to program a second device (such as a softphone). Your main account is not changed, and the second Username shares the funds that are already in the main account.
Further, if you are worried about conflicts on remote port 5060, I believe that CWU also listens on port 20051 so you could set it up that way. |
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lwt42
join:2008-02-14
| said by PX Eliezer :I'm sorry, networking and port forwarding are not my gig, so I'm not fully understanding that. But I will say: If you try to set up a softphone, it may work, it may not, but nothing will break, and at worst you've lost 10 minutes.... (snip) Further, if you are worried about conflicts on remote port 5060, I believe that CWU also listens on port 20051 so you could set it up that way. Well, if there is some good news, it's that networking and port forwarding is my gig.
Thanks for RTP packet size lead. I said G.729, and it's G.711u. The article says the default packet size of 0.030 is incompatible with G.711u, and suggests 0.020 on "normal" connections, and as low as 0.010 on satellite links and anything with high latency. So I'm going to split the difference and see what happens. |
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nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
 ·Comcast
| CWU is using a similar software to ours. You'd definitely want to use packet size 0.020 and codec G711u for best results - assuming you have at least 90kbps up and down free during the call.
Packet size 0.010 will not give you better quality. 0.030 will give you slightly worse quality, but usually not noticeable.
If you use G729, always use 0.020 packet size as 0.030 may give you noticeable degradation. (voice under water type effect and such)
With Linksys, start with factory settings, enable NAT mapping and keep alive, enable registration, and keep the advanced options alone until after you test with basic configuration. There should be no need to port forward anything. |
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